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“Do not give them your credit card”
Review of Alpine Inn

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Alpine Inn
Ranked #12 of 13 Hotels in Abbotsford
Calgary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Do not give them your credit card”
Reviewed November 8, 2006

I booked this room weeks in advance and had no problem with my reservation. My problem was when we paid for our room via interac (so basically cash) and they still required a $200 deposit by credit card on top of this. There was no arguing with them especially since all the other hotels were booked up so we gave them the credit card # . Nobody mentioned this when I booked over the phone. The cleaning of the rooms was almost non-existant and when we got back to our hotel late at night and nothing had been cleaned at all they wanted to send someone over at 11:30 pm to take care of it. Well we were tired and had to get up in a few hours. After I got home I was checking my credit card statement and found a charge on it from the hotel for $94. I phoned and asked why there was a charge when we had already paid for the room. They said they changed the locks on the room because we didn't leave the key which we did. Locks don't cost $94 for one door and we did leave the key. No customer service here!

  • Liked — location
  • Disliked — customer service
  • Tips/Secrets — don
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank erinmc75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Southern CA
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 8, 2006

VERY VERY POOR. **DO NOT** GO TO THIS INN.

Trip was Aug 06 -

Customer Sevice is absolutely non-existant. Made reservation for 08/04/06 - about 2 weeks in advance. We provided them all the info. They provided us with a confirmation # and ensured that all we needed was a confirmation # when we showed up. We called to confirm several days later. No answers. When the time came for us to get to the hotel. We called the day of to get more specific directions to the hotel. They ended up giving the room away. Asked them why?, Told him I had a confirmation #. He said that did not matter. Tried to call them back asking for some help, maybe they would give us a suggestion. Called them back. They would not answer the phone. Their phone keeps on ringing

Conf # 101772

  • Disliked — Horrible SErvice
  • Tips/Secrets — Confirm hotel room, over and over again
  • Stayed August 2006, traveled as a couple
    • Value
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Jade111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Alpine Inn

Property: Alpine Inn
Address: 32111 Marshall Rd, Abbotsford, British Columbia V2T 1A3, Canada
Location: Canada > British Columbia > Abbotsford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Abbotsford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Alpine Inn 2*
Number of rooms: 44
Reservation Options:
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Also Known As:
Alpine Motor Hotel Abbotsford
Alpine Hotel Abbotsford

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