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“Top Notch Customer Service With a Family Like Feeling”

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BEST WESTERN PLUS Regency Inn & Conference Centre
Ranked #2 of 13 Hotels in Abbotsford
Certificate of Excellence
GreenLeadersBronze level
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Top Notch Customer Service With a Family Like Feeling”
5 of 5 bubbles Reviewed August 31, 2010

From the moment I first called the Best Western Regency Inn, I was greeted in a warm and friendly manner. This feeling endured from the time my group arrived to when we left. Every employee we came in contact with wore a smile and was willing to help us in any way possible.
It was clear that they are all very happy with their jobs and have been taught to put the customer's needs first. Not only could all hotels learn from the way the Best Western conducts its business, but all companies could.
I will certainly stay here next time I'm in Abbotsford.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OmarCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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766 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Guildford, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 20, 2010

This hotel is value for money. Rooms are ok and the staff friendly enough. The walls are a little thin if you have noisy neighbours or those above you but not really an issue.
The biggest drawback is it's location if you don't have a car AND don't need to be close to the airport as theres not really anything in walking distance except their own resturaunt and an indian over the raod.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FOAD_Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
116 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed August 19, 2010

We flew into Vancouver and drove out to Abbotsford en route to the Rockies so this was our first night in Canada. We took a wrong turn in Vancouver so we arrived late in the evening. It was such a relief to have a really nice room - clean spacious and a very comfortable bed. The staff were friendly and very helpful and even though it was late we had a great meal in the restaurant just across the carpark. Breakfast was a buffet with a great variety to choose from. After 3 flights, with one 14 hours, it was wonderful to relax in a comfrtable hotel. The wireless internet was useful to send a couple of emails. We only stayed this one night so I can't comment on other facilities.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beaver055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sidney, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 9, 2010

...I've stayed at this hotel several times now, the majority of the time I was there on business but have also stayed on personal occassions. The front end staff are extremly welcoming and helpful, rooms are great and the beds are very comfortable. When staying at the hotel I also utilize the conference centre, the venue is superb, very comfortable, parking is great and the catering services are fantastic. Conference Centre staff are extremely attentive and are very accomodating. I travel BC wide, I have stayed in many hotels and use many conference rooms, I would rate this one in my top 5!

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 25travel25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 8, 2010

The Best Western Regency Inn & Conference Centre is all about bang for your buck. We organized a high profile in international sporting event and entertainment festival and arranged for several international teams to stay at the hotel. From the words of one of the players, "The moment I arrived, I took a dip in the pool, went to the local restaurant for a delish bite and then came back to my room and relaxed. Great bed actually." The BW has full suites with kitchens but it was nice that the players woke up to a warm breakfast. Attention to detail is evident everywhere and the service is phenomenal. The staff are very professional and fantastic to work with, which is why we have chosen this hotel for two years in a row.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SummerDhillon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 8, 2010

I was manager of a rugby team of 14 players and management from South Africa, and we spent 5 nights in Canada, and all of them at the Best Western Regency Inn & Conference Centre in Abbotsford. My only comment really is "Wow" - the hospitality and service from everyone at the hotel is like nothing I have encountered anywhere in the world - we really where made to feel amazingly welcome. Other than having to ensure your room key was kept away from your cell phone to keep it in working order, everything was efficient, clean and welcoming. We will certainly be back if invited!

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SARonRut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 9, 2010

This hotel is a great value place to stay. The rates are fantastic, yet the service and quality is better than that at many expensive hotels. The location is perfect for where I needed to be (right off the highway), although it's not central Abbotsford if walking distance is what you're looking for. They recently renovated a breakfast bar, featuring free breakfast. It includes hot eggs and sausage, which is a lot more than you can ask for a free breakfast at a hotel in this price range. Beds were very comfortable, room was quiet.. I always look forward to my trips here.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nim278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Regency Inn & Conference Centre

Property: BEST WESTERN PLUS Regency Inn & Conference Centre
Address: 32110 Marshall Rd, Abbotsford, British Columbia V2T 1A1, Canada
Phone Number:
Location: Canada > British Columbia > Abbotsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Abbotsford
#1 Romantic Hotel in Abbotsford
#2 Green Hotel in Abbotsford
#4 Business Hotel in Abbotsford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Regency Inn & Conference Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Enjoy our FREE hot breakfast or breakfast on the go, complimentary wireless Internet, Flat screen TVs, micro/fridges in every room and much more at Abbotsford's award winning hotel. The BEST WESTERN PLUS Regency offers the best value in Abbotsford. Along with our free breakfast, the hotel offers two indoor heated pools, 2 whirl pools and a Fitness Centre. Centrally located, our Abbotsford airport hotel is only minutes from: Abbotsford Int. Airport (YXX) Seven Oaks Shopping Centre, Tradex, The Abbotsford Regional Hospital, Recreational facilities, the Abbotsford Entertainment Center, and a Variety of Restaurant Choices. We also offer over 1200 square feet of meeting/banquet space. So plan your next meeting, wedding, or special function at our Abbotsford hotel. Looking for packages? We offer a great variety with our on wedding, romance or sleep and fly options. We look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Plus Regency Inn & Conference Centre Hotel Abbotsford
Best Western Plus Regency Inn And Conference Centre
Best Western Abbotsford
Abbotsford Best Western

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