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“Amazing Guest Service Staff” 5 of 5 bubbles
Review of BEST WESTERN PLUS Regency Inn & Conference Centre

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BEST WESTERN PLUS Regency Inn & Conference Centre
Ranked #2 of 13 Hotels in Abbotsford
Certificate of Excellence
GreenLeadersBronze level
Calgary, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Amazing Guest Service Staff”
5 of 5 bubbles Reviewed December 31, 2013

As someone who works in the hotel industry I was very wow'd with the service. Myself and my father were checking in for one night as we were in a car accident on the Coquihalla. We came in with no reservation but a quoted rate as we had called ahead to verify rooms were available.

Upon arriving to the hotel the lady working (I wish I could remember her name) asked how are day had been and we explained our situation. She promptly upgraded us to the presidential suite which was far above and beyond the call of duty. The level of empathy she showed for our situation was the best part of the day. This happened on Thursday December 19th around 7PM.

I hope that her great level of service is recognized. The room was very nice and very clean. I would certainly recommend this hotel in a heartbeat. We flew out the next day and the location of the hotel was great for the airport.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ratz-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, January 28, 2014
Thank you so much for staying with us during your recent trip to Abbotsford. We truly appreciate your kind comments about our staff and the upgrade that we were able to provide. Most important, we are happy that you were safe after your accident. Our team really does care about our guests, and it was our pleasure to offer comfort during a challenging moment. We hope to see you again soon and thank so much for the kind words.


Sincerely,

Mebs Tejpar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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747 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Saskatoon, Canada
2 reviews
4 of 5 bubbles Reviewed December 22, 2013

If you need a place close to Abottsford airport,great location. Our room was in the building across from the main check in, which I assume is older, as the room did not have that "clean" scent when you entered, despite being a very clean room. Perhaps the age of the section we were in.The room did have newer carpet and the bed and linens were great.Did not test the breakfast due to our early flight but were offered a bagged breakfast by the check in staff which was thoughtful, but we declined,so cannot comment.Overall, location was key with very early flight.Would book again but may ask for main hotel area to compare.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sherry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, January 28, 2014
Thank you so much for choosing our hotel due to our close location to the Abbotsford Airport. We really appreciate you staying with us and truly appreciate the time you took to write this review. The Regency section where you stayed is currently being upgraded with new windows, an Elevator, and much more. We look forward to seeing you again, and would love to hear your feedback of our upgrades.

Sincerely,

Mebs Tejpar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed December 14, 2013

I try to stay at this hotel any time I am in the area. A nice comfortable hotel at a reasonable price (for the area). Great breakfast and friendly accommodating staff. Highway noise could be troublesome if you are a light sleeper and get a room on that side.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, January 28, 2014
Thank you so much for staying with us during your recent trip to Abbotsford. We truly appreciate your kind comments about our value, hot breakfast and services. We have just recently installed new windows to help with any traffic noise. Looking forward to seeing you again!

Sincerely,

Mebs Tejpar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chemainus, Canada
1 review
4 of 5 bubbles Reviewed December 13, 2013

our family of 5 stayed here for a fun-filled weekend on the mainland (we live on Vancouver island) we visited the zoo prior to checking in, went on a shopping day trip excursion south of the border the next day, relaxed in the hot tub while the kids played in the pool at the end of the day, then drove to the Vancouver aquarium after checking out... we found that staying at this locations worked PERFECTLY for our itinerary... our family was comfortable in the suite and everyone was satisfied with the COMPLIMENTARY hot breakfast each morning!! great (exhausting, but great) weekend!!! thanks..

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, January 28, 2014
Thank you for staying with us during your recent visit to Abbotsford. What a fantastic adventure you had by visiting the Zoo, traveling across the border, and the Vancouver Aquarium. We were happy that our location was a convenient home base for your excursions. We also appreciate your kind words about our amenities and complimentary hot breakfast. We look forward to seeing you soon!

Sincerely,

Mebs Tejpar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
2 reviews
5 of 5 bubbles Reviewed December 11, 2013

From begining to end, this was a great place to stay for us. Clean, quiet and the staff were friendly. The location was convenient for shopping, etc. I would definately stay here again for business and pleasure.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Bradley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
1 review
5 of 5 bubbles Reviewed December 9, 2013

Our group Probus Club Abbotsford, is made up of retired, professional and business people. Meeting the third Monday of each month we have been using this facility since early 2011. We have reserved the meeting room through 2014. For our Christmas Lunch event the room was beautifully decorated in tune with the season. Staff set up extra side tables for various activities as requested. All tables covered with white linen, ice water and glasses provided. The room is comfortable with excellent natural light, venetian blinds, lined drapes, chairs with good support. Excellent acoustics for voice, singing groups, instrumentals.The staff always professional and accommodating. The location is ideal. Close to the Trans Canada Highway with easy access and adequate parking. Really comfortable. Consistently good.

Stayed December 2013, traveled on business
Helpful?
Thank Robert_PG5289SS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

Good value hotel at $80 a night for a king room with complimentary wifi and parking. Great caring staff and excellent service always here. The breakfast is pretty good for a serve yourself type. The pool and hot tub are excellent though one in one of the buildings was out of order but they were working on it. The place is kept in excellent working good order and everyone goes above and beyond to ensure you have a nice stay. It is located off the #1 highway and is near the airport. The only thing I do not like and this is me personally are the pillows which are too firm for my lousy neck.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank BellevilleDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, Director of Sales at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, November 29, 2013
Thank you for sharing your comments with us during your recent stay. We are very pleased that you enjoyed the award winning customer service, convenience of location, amenities and the complimentary hot breakfast.

HELPFUL HINT FOR THE PILLOW: Take the pillow out of the top pillow cover – that will allow it to relax :)

We look forward to welcoming you back next time you visit Abbotsford.

Kim Hissink, Director of Sales / Brianna Darby, Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Regency Inn & Conference Centre

Property: BEST WESTERN PLUS Regency Inn & Conference Centre
Address: 32110 Marshall Rd, Abbotsford, British Columbia V2T 1A1, Canada
Phone Number:
Location: Canada > British Columbia > Abbotsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Abbotsford
#1 Family Hotel in Abbotsford
#2 Green Hotel in Abbotsford
#4 Business Hotel in Abbotsford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Regency Inn & Conference Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Enjoy our FREE hot breakfast or breakfast on the go, complimentary wireless Internet, Flat screen TVs, micro/fridges in every room and much more at Abbotsford's award winning hotel. The BEST WESTERN PLUS Regency offers the best value in Abbotsford. Along with our free breakfast, the hotel offers two indoor heated pools, 2 whirl pools and a Fitness Centre. Centrally located, our Abbotsford airport hotel is only minutes from: Abbotsford Int. Airport (YXX) Seven Oaks Shopping Centre, Tradex, The Abbotsford Regional Hospital, Recreational facilities, the Abbotsford Entertainment Center, and a Variety of Restaurant Choices. We also offer over 1200 square feet of meeting/banquet space. So plan your next meeting, wedding, or special function at our Abbotsford hotel. Looking for packages? We offer a great variety with our on wedding, romance or sleep and fly options. We look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Plus Regency Inn & Conference Centre Hotel Abbotsford
Best Western Plus Regency Inn And Conference Centre
Best Western Abbotsford
Abbotsford Best Western

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