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“From check in to check out and everything in between”

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Best Western Plus Regency Inn & Conference Centre
Ranked #2 of 13 Hotels in Abbotsford
Certificate of Excellence
GreenLeadersBronze level
Delta, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“From check in to check out and everything in between”
Reviewed April 16, 2013

My stay at the BEST WESTERN PLUS Regency Inn & Conference Centre was a pleasure. At check in the clerk was friendly, pleasant and courteous. My room was clean and bright. I was able to make coffee/tea with the supplies in my room. We had dinner in the on site restaurant which was good as we did not have much time between our sessions. The morning breakfast was well presented. There was a variety of breakfast items from hot foods to cold depending on your preference. At check out I was using Best Western gift cards and it was such a pleasure the clerk knew exactly how to apply them to my bill. All in all it was a great experience. Eli

Room Tip: If you have difficulty using stairs you need to request a room on the ground floor.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
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English first
Calgary, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 16, 2013

Gina Maddalozzo and her team at Best Western Regency really know how to cater to teams! CBHA Bantam AA Rangers give them a Five Star Rating. They answered questions before we even asked and provided us non-stop customer service that went above and beyond! Clean rooms, great breakfast (and they were prepared for 26 hungry boys to descend on them!), storage facilities for team bags, suite for team functions/meal prep and it doesn't stop there! Arranging a meal for the team on arrival, transportation from the airport, extending our visit/check out on Sunday so the boys had a place to rest until our championship game time - which gave us time to dry out the gear in the sun : ) - and friendly staff that supported our every need are added extras that Gina and her team provided! Without having to worry about all these issues, it gave our team the opportunity to concentrate on their game play and be victorious in winning GOLD in their tournament play! Thank you Best Western Regency for everything you did to provide us with memories to last a lifetime!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, Group Sales at Best Western Plus Regency Inn & Conference Centre, responded to this review, April 18, 2013
Thank you so much for your lovely comments regarding our service, staff
and hotel. It was a pleasure hosting your team and we are so happy to
hear that you captured GOLD in the tournament. From start to finish you
made the group reservation so easy with your amazing organization,
attention details, and quick responses to any questions that I had! It
certainly made my job a lot easier!

It was so nice to meet you and get a chance to chat with you while you were staying with us. I wish you good luck in any future tournaments and we hope to see you again soon at the Best Western PLUS Regency.

Thanks again,

Gina Maddalozzo
Group Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 14, 2013

Actually a decent, clean hotel with a great morning breakfast, however if you have any trouble sleeping with noise, you should not stay here. Rooms facing the neighbouring highway have very thin windows and it's like you're sleeping in a tent beside a highway. I've stayed in many hotels near highways and it's not been a problem previously. If it is a bit loud, I bring ear plugs as a backup. Even the ear plugs didn't help much this time it was so loud, they really need better windows. Definitely ask for a room with a window facing away from the highway.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Worldwidepants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
211 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed April 13, 2013

We booked into this hotel as we were attending a nearby dog show. We booked online and then proceeded to take over an hour to find the hotel. There are numerous Marshall Roads/Streets in Abbotsford so you need to pick the right one. Really wish we would have known you could see it from the highway. We tried to phone the hotel for directions but we were on hold for about 10 minutes and in that time we found the place anyway.The room itself was clean and comfortable. There were a lot of hockey families staying in the hotel with kids running up and down the hall the night we checked in and starting again in the morning before we went down for breakfast. All in all, more than a little frustrating!

Room Tip: Ask about any tournaments going on if you aren't the parents of hockey players and make sure you...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

Room looked awesome; banquet coordinator was wonderful to work with; very flexible; I would definitely book here again! Location was central for my clients; parking was ample; temerature of conference room was great. I was late getting out of my meeting and security was very accomodating.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank June K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 4, 2013

The Best Western Plus is right off the hwy, which was easy to see and find. After an easy check in we were told our room was across the parking lot in the other building which has no elevator but is only two floors so we carried our bags upstairs down two long hallways and found our room which was decent enough. The room was clean, the beds were comfortable. The bathroom toilet and shower was separate from the sink which was a convenience but both areas were very small.

The breakfast in the morning was good, and in the same building. A real benefit when travelling with kids. The pool was supposedly in the same building as well but closed at 10 pm so we didn't get to see it.

Biggest complaint was the thin windows which allowed the hwy noise to be heard all the time.

Reception did ask how our stay was, I mentioned how noisy it was, she apologized and mentioned they are planning renovations to install better windows. So perhaps soon this will no longer be a problem. She asked if we'd called and requested a different room. If we hadn't gotten in so late and noticed the noise before unpacking and getting our kids ready for bed, we might have asked if a different room was available, but I also assume if we are put in a less desirable room, it must be the best option available. I guess I am wrong.

My advice - if you just need a night's lodging and this is a convenient location, ask for an inside room away from the hwy. From the looks of Abbotsford, this may be the best hotel in the area.

Room Tip: Inside courtyard rooms away from the hwy would be quieter.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank busybeaverCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Regency Inn & Conference Centre

Property: Best Western Plus Regency Inn & Conference Centre
Address: 32110 Marshall Rd, Abbotsford, British Columbia V2T 1A1, Canada
Phone Number:
Location: Canada > British Columbia > Abbotsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Abbotsford
#1 Family Hotel in Abbotsford
#2 Green Hotel in Abbotsford
#4 Business Hotel in Abbotsford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Regency Inn & Conference Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Enjoy our FREE hot breakfast or breakfast on the go, complimentary wireless Internet, Flat screen TVs, micro/fridges in every room and much more at Abbotsford's award winning hotel. The BEST WESTERN PLUS Regency offers the best value in Abbotsford. Along with our free breakfast, the hotel offers two indoor heated pools, 2 whirl pools and a Fitness Centre. Centrally located, our Abbotsford airport hotel is only minutes from: Abbotsford Int. Airport (YXX) Seven Oaks Shopping Centre, Tradex, The Abbotsford Regional Hospital, Recreational facilities, the Abbotsford Entertainment Center, and a Variety of Restaurant Choices. We also offer over 1200 square feet of meeting/banquet space. So plan your next meeting, wedding, or special function at our Abbotsford hotel. Looking for packages? We offer a great variety with our on wedding, romance or sleep and fly options. We look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Plus Regency Inn And Conference Centre
Best Western Plus Regency Inn & Conference Centre Hotel Abbotsford
Best Western Abbotsford
Abbotsford Best Western

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