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“Clean, comfortable, and good value”

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Best Western Plus Regency Inn & Conference Centre
Ranked #2 of 13 Hotels in Abbotsford
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 26, 2012

We stay at this hotel frequently when visiting family in Abbotsford. The hotel is conveniently located off of the freeway, has reasonable prices, and free parking. Front desk staff are always helpful and courteous, and rooms are clean, with comfortable beds. Free breakfast has a decent selection, and has recently been refurbished, so is attractive. Heating/cooling system is on the noisy side. Both buildings have a swimming pool.

  • Stayed: December 2012, traveled with family
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2  Thank OakmondeVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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724 - 730 of 900 reviews

Reviewed December 17, 2012

We travelled to Abbotsford for a girls' basketball tournament and booked several rooms for the girls and the adults. From the start of the booking in process the staff were very helpful and friendly. The rooms had lots of space, were very clean and fairly quiet. The girls accessed the nice indoor pool and hot tub throughout our stay. The complimentary breakfast was excellent with a good choice of items including grains, fruits and juices. The two night stay was worth the rates and we enjoyed our stay. Would definitely go back again.

Room Tip: Ask for a room on the north side of the building if you like to be away from the highway side. Alth...
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  • Stayed: December 2012, traveled with friends
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4  Thank Tyndall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

We selected this hotel due to its proximity to the Abbotsford Airport (a $16 Taxi ride away at the time this review was written). The hotel was well staffed, the rooms adequately appointed, and the level of cleanliness was average or a bit above. The heater was extraordinarily noisy reducing my rating for sleep quality, and the room décor was lack luster, but we would stay there again. Our young daughter loved the breakfast – we were less excited about the very standard hotel breakfast fare, but it was free!

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Best Western
2  Thank STEFAN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2012

I had family & friends stay at this hotel to attend my wedding in November 2012. We had a number of guests visiting from Italy & Ontario. The hotel staff was extremely friendly and made my guests for my wedding feel very welcomed. I stayed in the Presidential suite the 2 nights before my wedding day with my bridesmaids. The morning of my wedding day, I had photos taken in the main lobby in my wedding dress. My mother had the hotel staff host a brunch in the suite in the morning of the wedding, and they also hosted a lunch after the ceremony. The hotel staff did a phenomenal job at organizing the events and accommodating to our requests! We are very pleased with the services provided to us, and definitely recommend the hotel stay to anyone hoping to plan the same. Ask for Kim Hissink :)

Room Tip: My husband and I had the hotel staff give a tour of the rooms to show us what type of options we had...
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  • Stayed: November 2012, traveled with family
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3  Thank JessMess5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded December 17, 2012

Congratulations on your recent wedding! Thank you so much for choosing The Best Western PLUS Regency Inn. It was a pleasure and privilege for us to be a part of the wedding process. Our staff really enjoyed getting to know you and your family and were so touched to read your review and could sense your joy.

We wish you the very best that life has to offer and a lifetime of laughter, love, and happiness.

Cheers

Mebs Tejpar and the Entire staff at the BW PLUS Regency

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012 via mobile

The card lock on our room failed almost every time we tried to access our room. When we complained to the front desk it was suggested we just "pop down" to have our cards reset. I asked why I am paying top dollar for a room I cannot access at MY convenience. The manager then attended .... apparently with her husband ... both of whom treated me like I was a "problem" as opposed to a customer. I felt physically intimidated ny the manager's "goon" boyfriend. The manager even admitted there had been ongoing problems with the card lock system yet nobody advised us of these issues when we checked in. This is NOT what I have come to expect from The Best Western chain. I will not be returning to any Best Western hotel. The arrogance of this manager ... and of her staff was quite astounding really. It was almost as if they all felt they were doing us a favour by simply allowing us to stay there!

  • Stayed: November 2012
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1  Thank RMaddocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded December 12, 2012

Thank you for your recent stay with us. As with most hotels that use electronic key card systems, cards will sometimes become demagnetized. We understand that this can occur and know that it can be inconvenient.

Our front desk representative apologized for this inconvenience and was ready to issue new key cards and assist in a helpful manner, however there was tremendous amount of yelling and poor language choices that kept being directed to our staff for an extended amount of time.

This was when our Banquet & Maintenance Managers stepped in to see if they could calm the situation down and be supportive to our front desk staff.

We are always happy and willing to go the extra mile for our guests.. the only thing that we request is respectful dialogue and language choices with our staff and in public areas.

Sincerely,

Mebs Tejpar
Hotel Manager

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Reviewed November 16, 2012

I brought a group of preteens and chaperones to the Hotel that I previously booked with the Director of Sales. She was always attentive and worked hard to get us the rooms we needed. The reception staff was great as well, they even extended pool time for our preteens as we arrived late from a conference. The staff at reception was also amazing after check out! One of our girls left a small article behind, and it was not only located by housekeeping, but the staff member at reception went to great lengths to get it back to us safely, unbroken. Really, she went above and beyond what was expected. We had an extremely positive experience for our one night large group stay, the rooms were spacious, and the hot breakfast was really wonderful!! We definitely would return!!!

Room Tip: When you have large groups, ask for the special accomodation rooms - queen/king suites, and the adjo...
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  • Stayed: November 2012, traveled on business
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4  Thank Kathy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

Stayed for three nights with our hockey team and was extremely impressed! Very comfortable beds, slept like a rock! Love having the convenience of the in-room microwave & fridge. The complimentary breakfast was probably the best I've ever had at any hotel. I also really appreciated the all day coffee bar! The front desk staff were extremely helpful and accommodating with our tourney schedule. The rooms were also very clean, and I am fussy! Highly recommend staying at this hotel! The Indian restaurant across the street was also good.

Room Tip: Ask for a room away from the highway and a corner room also has less noise
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  • Stayed: November 2012, traveled with family
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4  Thank allabouthockey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Regency Inn & Conference Centre

Address: 32110 Marshall Rd, Abbotsford, British Columbia V2T 1A1, Canada
Phone Number:
Location: Canada > British Columbia > Abbotsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Abbotsford
#1 Family Hotel in Abbotsford
#2 Green Hotel in Abbotsford
#4 Business Hotel in Abbotsford
Price Range: $93 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Regency Inn & Conference Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Enjoy our FREE hot breakfast or breakfast on the go, complimentary wireless Internet, Flat screen TVs, micro/fridges in every room and much more at Abbotsford's award winning hotel. The BEST WESTERN PLUS Regency offers the best value in Abbotsford. Along with our free breakfast, the hotel offers two indoor heated pools, 2 whirl pools and a Fitness Centre. Centrally located, our Abbotsford airport hotel is only minutes from: Abbotsford Int. Airport (YXX) Seven Oaks Shopping Centre, Tradex, The Abbotsford Regional Hospital, Recreational facilities, the Abbotsford Entertainment Center, and a Variety of Restaurant Choices. We also offer over 1200 square feet of meeting/banquet space. So plan your next meeting, wedding, or special function at our Abbotsford hotel. Looking for packages? We offer a great variety with our on wedding, romance or sleep and fly options. We look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Plus Regency Inn & Conference Centre Hotel Abbotsford
Best Western Plus Regency Inn And Conference Centre
Best Western Abbotsford
Abbotsford Best Western

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