The hotel itself is nicely designed and decorated. The rooms were nice and our suite had a decent kitchen. Bathroom was far too small, though. We didn't try the pool or gym.
The service problems began at check-in when we discovered that our group booking of rooms was split between floors even though we'd been told we'd be together. It took a LONG time for the check-in attendant to move our son's room to our floor, and mean while a long lineup of guests had formed behind us. Apparently, management thinks that one person alone can run the hotel after 9pm.
When we got to our room, we had to wait half an hour for the inflatable bed to be brought to us for our younger child (who was far past bed time). Again, a long wait because the front desk attendant was the only person on staff for this large hotel.
The next day, we left the hotel around 9:00 in the morning and didn't return until 9:00 in the evening to find that housekeeping skipped our room. We had to wait a long time for linens to be brought to the room. (one person working at night)
In the end, no one apologised for housekeeping's error and nothing was done to our bill to account for the lack of service that we were paying for in the room rate.
- Official Description (provided by the hotel):
- An idyllic combination of alluring elegance, style and comfort, Sandman Signature Langley Hotel is nestled in the vibrant community of Walnut Grove, making it the perfect location for guests looking to visit surrounding areas like Abbotsford, Surrey, and Vancouver. With a look and feel like no other, Sandman Signature Langley Hotel leaves a lasting impression to remember. ... more less
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- Also Known As:
- Sandman Signature Langley Hotel Langley City