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“Best breakfast atmosphere” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Langley

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Holiday Inn Express Hotel & Suites Langley
Ranked #4 of 12 Hotels in Langley City
Certificate of Excellence
Frisco, Texas
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Best breakfast atmosphere”
5 of 5 bubbles Reviewed August 29, 2013 via mobile

Staying here for business and am so impressed with every part of this HIE!
The breakfast offers a wide selection of hot and cold choices as well as a patio surrounded by beautiful landscaping in which to eat.
Front desk staff, both on arrival and during my stay, are exceptionally friendly and helpful. Maintenance came to my room within 5 minutes after I asked for a lightbulb to be replaced. Bathroom has lots of counter space and a larger than usual shower/tub.
I was given a double bed room which is very big as well.
Great place to stay! Definitely gets my vote!

Stayed August 2013, traveled on business
Helpful?
Thank Rootie429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    75
    71
    15
    7
    2
See reviews for
53
31
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51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Korean first
  • Any
English first
West Kelowna, Canada
Level Contributor
179 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

My wife and recently stayed at HIE while attending a golf function. Check in fast and friendly, room was clean with nice view. Lots of bars, dinning, shopping aroung this location. There was a decent gym, nice pool, hot tub, steam and sauna that we used. Free breakfast as well. Would stay again.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank snooky75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed August 16, 2013

The Staff at this location was super friendly and helpful! Rooms are spacious and super clean. Everyone is always wearing a smile. Best free hot breakfast we had on our trip. We will be back in December to visit family. We would not hesitate to recommend this convenient location to all our friends.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thd109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed August 4, 2013

The staff here are excellent in terms of being friendly and helpful. Our experience was great until a crew of disrespectful young lacross players moved in for the long weekend. Now it is truly awful. There is yelling and screaming in the halls, doors are slamming, kid are eating their dinner on their lap in the foyer and nobody cares. This went on for hours last night and so far tonight i can see that nothing has changed.

I am not the type of person to get confrontational so i will admit that i haven't formally complained but seriously it is so obvious that there should be no need.

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank loforna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YLGCA, General Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, August 11, 2013
Dear Reviewer,

Thanks for your review and we appreciate your recognition of the friendly and helpful qualities of our team members, however we regret to hear that your overall experience was a negative one due to some external factors. We have reviewed our group policies and protocols with the entire team to ensure that we can better curb and minimize disturbances caused by certain market segments. I can assure you that this is not something that goes on at our hotel on a regular basis. Please contact myself directly as I would like to discuss this matter further with you and hopefully get a chance to invite you back to our hotel to demonstrate the true quality of our service and environment. Once again we appreciate the feedback.

Regards,

Jeff Leung
GM
jleung@hielangley.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pemberton, Canada
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed July 30, 2013

Stayed here for 1 night. Very nicely appointed rooms. Comfy beds. The stay included breakfast which was very good. Service and attitude was also excellent. Only weak point was the pillows. ...................

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank carygranite35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

Overall this is a decent place to stay. It is clean and the location is very good, so I'm giving it a big 'yes'.
My only issue is that when I booked the room online I specifically asked for a quiet room not next to the elevator or ice machines. The management took this to heart and kept us away from the elevator, but put us in the corner room right next to the highway! When the window was closed the noise was bearable, but the airconditioner was not. So, window open we were serenaded by cars whooshing past, window closed the infernal hum of the aircon....both annoying. I will stay again because the location works for us but next time I'll be much more specific about our room preference.

Room Tip: Ask for a room to the front and on the north side.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Comoxfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YLGCA, General Manager at Holiday Inn Express Hotel & Suites Langley, responded to this review, July 25, 2013
Dear Reviewer,

Thank you for your candid review and we are glad to know that you enjoyed our location, service, and cleanliness. While all our rooms are well insulated with double pane windows to minimize outside noise, there are certain room types with increased exposure to the Trans Canada Highway relative to some other rooms. Please feel free to discuss with a member of our guest service team if you are more sensitive to noise and we will endeavour to identify a room type and location that would best suit your needs. We appreciate your patronage and look forward to your return soon.

Regards,

Jeff Leung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
221 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

I've stayed here a number of times over the years with family, solo, and on business. It has been consistently good. Clean, comfortable, relatively new, good breakfast, good location just off Highway 1, lots of parking, nearby restaurants, quick check-in and out. It'll continue to be my first choice in the Walnut Grove / Langley area.

Stayed June 2013, traveled solo
Helpful?
Thank tch77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Langley

Property: Holiday Inn Express Hotel & Suites Langley
Address: 8750 204 St, Langley City, British Columbia V1M 2Y5, Canada
Phone Number:
Location: Canada > British Columbia > Langley > Langley City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Langley City
#5 Business Hotel in Langley City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Langley 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
"Stay You" at our newly renovated, 4 green key rated Holiday Inn Express Hotel & Suites Langley, with complimentary HOT breakfast buffet and high speed internet access, as well as various on-site amenities such as pool, steam room, sauna, fitness centre, and 24 hour coffee served in our cozy Great Room, and wonderfully appointed guest rooms and suites that would exceed all your expectations no matter if you are traveling for business or pleasure. Stay rewarded with us and earn industry leading Priority Club Rewards points or airline mileage points. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Langley
Holiday Inn Langley City
Langley City Holiday Inn
Holiday Inn Express Hotel & Suites Langley Langley City

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