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“overall awesome”

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Holiday inn Hotel & Suites Osoyoos
Ranked #14 of 26 Hotels in Osoyoos
Reviewed July 9, 2013

I have really good things to say but One bad thing:

the BAD first: what happened? We've been coming here for the past 5 years and never had this problem.
There were almost no utensils in our 2 bedroom suite. We had to buy bowls, plates and cutlery because the room was stocked really poorly! Just 2 wine glasses, 4 plates.. etc. we had people over and had to buy our own cutlery glasses etc.

The GOOD

Awesome, maybe the best location
Nice indoor pool, hot tub and gym
Too bad they lost their sand beach, they still have about 5 metres of grass but the sandy part has been flooded so if you have kids you need to anter down the beach a bit and use someone elses beach

ALSO Thanks to the older fellow at reception desk. On the night of June 28/june 29 My son was sick and crying all night long ; finally at 3 AM I came down to reception asking for help
We had a 2 BR suite and no one could sleep. The nice gentleman gave us a secluded 2 BR suite for the rest of the night for free, talking about good customer service!

Room Tip: lake view suite with balcony, choose the 2 bedroom suite
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  • Stayed: June 2013, traveled with family
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1  Thank Monika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded July 10, 2013

Dear Guest

We would like to thank you for choosing Holiday Inn & Suites Osoyoos for recent stay.

We are glad to know that you have enjoyed your recent stay with us and we truly appreciate your recognition about resort facility and services.

Also would like to thank you for bringing to our attention about the poorly stocked kitchen equipments in the room. We will make sure to we will completely stock the kitchen equipments for our guest and train the housekeeping personals about it.

I will also suggest you if you find any deficiencies in your room during your next stay with us, please do inform us during your stay. So we can take the opportunity to fix the issue and able to provide you the best experience you expect from us.

Please feel free to get in contact with us if any further assistance required.

Best Regards

Ravi Prakash
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 - 300 of 450 reviews

Reviewed July 1, 2013

We had a great view of the lake in our upgraded kitchen room and it was quiet and clean. They were in the process of painting the outside of the building so there was some noise but it stopped at 9:30 PM so we had a great sleep in a comfortable bed. The family restaurant on site served a great breakfast for a reasonable price. We would stay there again.

Room Tip: Rooms in the back facing the lake are great
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  • Stayed: June 2013, traveled as a couple
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1  Thank 480traveller54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded July 2, 2013

Dear Guest

We would like to thank you for such a fabulous comments and we are glad that you have enjoyed your stay with Holiday Inn & Suites Osoyoos.
We are looking forward to welcome you back again.
Please feel free to get in contact with us if any further assistance required.

Best Regards
Ravi Prakash
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013 via mobile

My friend booked this hotel. the checkin was advanced on request but found 4 pm checkin a surprise with 10:30 am checkout. The hotel location is so good, that you can go for any room still have lake view. the hotel seems on financial stress, with no airconditioner on before checkin on property next to lake, it stinked like fish market on entry. The rooms were clean but little dated especially kitchen white goods. the breakfast, most disappointing thing, took hour to get us ordered food and it wad average, worst is you have to pay for coffee.

  • Stayed: June 2013
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1  Thank SunilRege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded July 1, 2013

Dear Guest

It is very unfortunate to hear that you have not enjoyed your recent stay with Holiday Inn & Suites Osoyoos. Your concern has been taken on a very serious note and management have been made informed about your concern about the C/In and C/Out timings. The C/In and C/Out varies at different hotel and we do inform all our guest regarding the same in their reservation confirmation letter.

With regards to smell in the room it would have been great help if we should have been made aware during your stay, so we should have rectified the issue you had faced and must have enhanced your stay experience with us.

We will also look into operational challenge you have encountered during your breakfast and we assure that management will be made aware about the issue will rectify it and will provide you better experience during your next visit.

We truly appreciate your comment and recognition about the location of the resort and view from the rooms.

Once again I would like to thank you for your time to send us the valuable feedback and I would like to apologies on behalf of the management of Holiday Inn & Suites and all the Team members for the challenges you have encountered.

Regards

Ravi Prakash

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

When we try to check in around 1pm in June 20,2013, the hotel room was not ready check in time is 4 pm and check ot is 10am this is a very management decision and no other hotel that we stayed had this issue.
Secondly hotel staff recommended the restaurant for Dinner and it is hopeless and bad food. We did not eat two plates we ordered but had pay. The food we ordered were right from the freezer and just warmed it up. I never ever recommended this hotel restaurant for others. Free breakfast without cup or coffee or tea was useless. They should not advertise this free breakfast if they charge for coffee and tea where other hotels give free tea and coffee 24/7
NOT GOOD AT ALL EXCEPT THE VIEW ON THE LAKE SIDE.
AW and GG

Room Tip: Room on the lake side
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  • Stayed: June 2013, traveled with family
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Thank YATTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded June 29, 2013

Dear Guest

It was very unfortunate to hear that you have not enjoyed your recent stay with Holiday Inn & Suites Osoyoos. Your concern has been taken on a very serious note and management have been made informed about your concern about the C/In and C/Out timings.

With regards to the recommendation of restaurants, the front desk team member attempt their best to recommend the good eateries in the town and unfortunately the food taste varies from person to person and we would like to apologies that you have not enjoyed the recommendation made by the front desk team member.

We would like to take another opportunity to welcome you back and provide you the best experience possible.

Regards

Ravi Prakash

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

From the reservations line, to the front desk, to the room and restaurants, this was a fantastic business trip experience. I visited in February and enjoyed a quiet and peaceful stay in a very clean, well-appointed room, with a fantastic view of the lake. Staff at check-in and check-out were accommodating and helpful. Restaurant upstairs, great food, a little pricey, but excellent service.

Room Tip: ask for top floor overlooking lake, not on highway.
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  • Stayed: February 2013, traveled on business
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1  Thank 2RevU4YOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded June 22, 2013

Dear Angela

We are very pleased to know that you have enjoyed your stay with Holiday Inn Osoyoos during your recent stay with us. I would like take the opportunity to thank you on behalf of the management and all the team member for such a respectable comments.

Please feel free to get in contact with us directly if any further assistance required.

Looking forward to see you back soon.

Yours Truly,

Ravi Prakash
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

When we checked in we were greeted by a wonderful front desk agent. Not only was she pleasent but very informative about the town and the Hotel. We got a beautiful room that looked out at the lake, and 2 queen beds that we melted into. The room was very clean looking, with flat screen tvs and Satellite boxes on every tv. Meghan was the front desk agent, and she gave us quite a few recommendations for dinner as well as what to see . We ended up eating at a greek restaurant down the way called ella, Very good food! Pool and hottub were nic and the best thing is the Hotel is right out on the beach. We sat on the beach and listened to the water. I can't belive how quiet Osoyoos is, its very peaceful.
We ate at shores the next day, the service and food were really good. We ended up hit two wineries on the way out of town, We went to Silver sage and Oliver Twist. Meghan gave us a wine map with a few tips on where to go.
If you are going to Osoyoos, this is a great hotel. Not only are the Staff friendly but the hotel is clean and a good price.
Thank you Meghan, It was a great stay and We hope to be back again soon.

  • Stayed: June 2013, traveled with friends
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1  Thank TravellingDea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded July 9, 2013

Dear Guest

I would like to thank you for choosing Holiday inn & Suites Osoyoos. We are glad to know that you have enjoyed your recent stay with us.
We would like welcome you back to our beautiful resort and continue pleasing you with our exceptional services.

Please feel free to get in contact with me if any further assistance required.

Regards

Ravi Prakash

Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

I was planning to stay at the Coast Hotel in Osoyoos because it had better reviews on T.A.
I'm glad we changed our plans!
My husband suggested we stay at the Holiday Inn because he belongs to a preferred customer program, and he would get some points from our stay. It turned out to be the best decision for us.
We were only staying overnight in Osoyoos while travelling to the Kootenays, so we just booked a basic room with 2 Queen beds. This is not an ideal arrangement with our two kids, but we didn't want to spend too much on one night.
We were so excited when the upgraded us to a huge 2-bedroom suite! The kids room had two twin beds, the main bedroom had a queen or king...I don't remember. But I do remember it had a huge closet and a full ensuite.
There was also a full kitchen plus a dining/living area with a balcony overlooking the water.
I was sad that we were only staying overnight! It would have been a perfect space for a little family holiday.
In the morning, we had the pool and hot tub to ourselves, which the kids enjoyed. The pool room has great big windows that look out to the highway and the lake beyond. Very bright and sunny. There was also a weight room available that we did not use.
Staff were very friendly, even offering to open up the pool after we arrived at 10pm!

Room Tip: Back side of the hotel was nice and quiet.
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  • Stayed: May 2013, traveled with family
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Thank Bumblepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded June 14, 2013

We are very please to know that you have enjoyed your stay with Holiday Inn Osoyoos.

Looking forward to see you back soon with your family.

Your Truly

Ravi Prakash

Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday inn Hotel & Suites Osoyoos

Address: 7906 Main Street | PO Box 1026, Osoyoos, British Columbia V0H 1V0, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Osoyoos
#8 On the Beach Hotel in Osoyoos
Price Range: $82 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday inn Hotel & Suites Osoyoos 3*
Number of rooms: 118
Official Description (provided by the hotel):
One of the Finest Lakeside Hotels in British Columbia Let us offer you a warm welcome to the Holiday Inn Hotel & Suites Osoyoos, located on Canada's warmest lake in the South Okanagan town of Osoyoos. With our prime location by one of the busiest Canada / US border crossings and at the junction of two major highways #3 & 97, this is the perfect spot for business travelers. With all of the traffic coming through, guests can take advantage of many business opportunities in town. This lakeside Holiday Inn has some of the best options for meeting venues, including restaurants, boardroom, lounge and spacious patio. Located on a peninsula, our Holiday Inn Hotel offers views of Lake Osoyoos from every room. In keeping with the resort theme, we have our own private beach and marina, offering boat rentals (canoes, kayaks, ski boats and more), moorage, fuel and access to many water sports like parasailing. Nearby there are many world-class wineries, golf courses and plenty of good skiing. Leisure travelers will not be short of ideas for their exciting Osoyoos vacations. Our Osoyoos hotel's amenities include an indoor pool, Health & Fitness Centre with hot tub, business services and barbecue areas. With great lake views, our restaurants are rated among the best dining in the South Okanagan area. Whether in town on Osoyoos vacations or business trips, guests will find that the Holiday Inn has everything they are looking for and more. ... more   less 
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Also Known As:
Holiday Inn Hotel Osoyoos
Holiday Inn Hotel And Suites
Holiday Inn Osoyoos
Osoyoos Holiday Inn

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