I will start off by saying we travel extensively and have stayed in all ranges of hotels, motels, and resorts, so our review should be fair and accurate. We were very dispappointed in this motel for several reasons. I will try and cover them all.
People should be aware and that when you call in to book this motel, your credit card is automatically charged that day. In other words, if you call in June to book for August, your credit card is charged in June. We stayed here twice ( as we had booked in advance). The first night I arrived there and the lady at the desk asked how I was going to pay for the room. I said I had already and she could not see that I had. Luckily, I brought a copy of my credit card statement to prove I had. Then she agreed that I had paid already. We also had a dog with us and our confirmation (that I brought with us) showed that I had requested a pet-friendly room. She said the room we had been assigned was not pet friendly and would have to move us. My confirmation showed 2 queen beds and the one she changed us to was one queen bed with a small kitchenette. That was fine but the confusion was frustrating. The owner had also called me the morning we were leaving from home to ask if I had booked for Aug 2 , and then changed it and I said no, it had always been Aug 5. When I orginally called in to reserve the room back in June , the owner sent me the confirmation (email) and it had the wrong date on it. I called him right back and told him he put the wrong day on it, and he said that he had to do it that way, because someone was in the room he was assigning me, and that's just the way their computer worked. I requested another confirmation with the correct date on it and he sent me one. That's the one I brought with me. I highly suggest anyone booking this hotel bring their credit card statement for proof of payment as well as their confirmation. Also, the motel was very full with a large group of people who took over the pool and the few plastic chairs that are outside, so there was no chairs to sit outside, and the pool was full. They had their chairs right in front of our door, so it was very noisy until 11:00. You couldn't hear TV even. If you wanted to be outside you had to leave the hotel. The interent did not work. I asked the owner about it at the office , and it connected there, but when you went back to the room , it did not work. The next morning there was vomit on the small piece of grass that the hotel had, and there was fish and bones in front of the rooms .
On our way back from Vancouver we stayed here two more days ( you cannot cancel without 30 days notice or you lose your money). We were put in a room with a queen bed (terrible bed) and a dresser. There was no phone in the room. When our room was not cleaned the next day, I went to the front desk and he said they were making changes and they no longer cleaned the rooms while you were there, because they didn't want to wake children. They don't make your bed or give you clean towels. They don't clean the room until you leave. There was an old coffee pot in the room (standard size) and one 2 cup pack of coffee, so you could only put 2 cups of water in the pot, or it was too weak. Because they don't clean the rooms, you have to ask for coffee and towels the next day, which they do give you.
The location is ok. You aren't on the water but it is a short walk to a small beach (not the main one). This is where we would go, when we wanted to be outside , and there was nowhere to sit outside at the hotel.
There are a lot of nicer motels/ hotels in the area that charge similar prices and I would suggest trying them. We certainly wouldn't return to this motel.
- Official Description (provided by the hotel):
- Lakeview combines quality and affordability in a quiet location. We are close to the beach and all amenities. Our heated salt water pool is a summer hit as are the barbecues and patio area. Families love our spacious one and two bedroom suites. ... more less
- Reservation Options:
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- Also Known As:
- Lakeview Motel Osoyoos
- Lakeview Hotel Osoyoos