As I told the Manager, I have never stayed in a hotel-- even a three star--with poorer housekeeping and front desk personnel. When I called to make the reservation, I spelled my name and asked for an email confirmation. No email --I called again and re-spelled my name and was told no problem. No email -- and when I arrived -- they still had my name wrong. The rooms are beautiful -- no complaints but the housekeeping was horrendous. They did not make the bed, clean the towels, clean the tub or the floors!!!! When I went to use the gym, no clean towels, all dirty towels and a filthy floor -- so much so that I called the manager to come and look. When I checked out I was told a different room price from what I was quoted on the phone. I asked for a bed and breakfast package and was quoted $189 -- the bill showed $200. When I asked why they told me they add the breakfast --which I said was ridiculous since a bed and breakfast package means just that --included in the price stated. It took three people at the front desk to straighten it out -- which they finally did but it was a just end to our stay. Suffice it to say I would have a hard time recommending this hotel to a friend. Your staffs need much better training and someone needs to actually make sure they can do the job they are assigned to. I have statyed at many many four and five star hotels -- and your stafff is certainly not up to snuff!
- Official Description (provided by the hotel):
- Discover the South Okanagan “good life” at the Okanagan resort that defines easy living, where attention to detail and personal service is as unmatched and unique as the experience and amenities at Watermark. Watermark Beach Resort is committing to offering wellness to all their guests; our yoga/Pilates studio and gym provide endless options for all levels and needs, in the studio and in the sunshine, Kayak and SUP rentals available. Experience the Watermark difference. You’re steps to everything: beach, dining, shopping, marina, and groceries for your full gourmet kitchen. ... more less
- Reservation Options:
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- Also Known As:
- Watermark Beach Hotel Osoyoos