Just stayed at the Ho-Jo this past weekend, booked 4 rooms for myself and family members. Was confident with the chain's name, previous to arrival, WYNDHAM is typically known for being professional, classy, and well kept.
This "hotel" is currently under renovations from a motel to "hotel". Not once while booking was this mentioned. This place is a complete dump and I do NOT suggest booking here. Pay an extra $10-$20 and stay at a better chain.
Once I arrived, the hotel is not 100% smoke-free like it claims at the front desk, the whole back of the hotel is still "smoking-friendly". You can book a smoking room, yet they have a sign at the front desk that indicates the "hotel" is 100% smoke friendly. When I asked the front desk clerk why the sign was up when the place clearly still has smoking rooms and still reaks like smoke, her reply was "we still haven't removed the dry-wall back there so we allow them to smoke until it's renovated".
Another issue with the HO-JO: I had an elderly Aunt who is on oxygen 24-7 and my grandmother bunking in one room, both well into their senior years. I expected a room with air-conditioning like advertised. Unfortunately, their room did NOT have working air conditioning and the temp was reaching the high 80's (F) high 20's (C) with humditiy. This caused my Aunt who is oxygen depended to use 10 tanks of oxygen within ONE weekend (span of 3 days). That is UNHEARD OF! Typically she should have only used max 5. We than had to arrange alternate oxygen tanks to be picked up 83km's away.
When we brought up our concerns of her health to the front desk, the lady at the front explained "there is nothing I can do!"
We also ran into errors like my brother checking into someone else's room. The person's belongings we already in their room and he had been checked into it as well.
I could go on and on about all the terrible service but I would be here for HOURS!
The bathroom's have a premanent dirt stained bottom bathtub, extremely OUTDATED!!!, and unkept! DIRTY, DISGUSTING, and NONE OF THE SHEETS FIT THE BED.
SO, if you like waking up at 2am with your face pressed against a public mattress, taking showers in a dirty tub, dealing with extremely rude employees "who can do nothing about everything", being checked into other people's rooms, smelling smoke everywhere you go, and don't care about the health of elderly people... this is the place for you!
NEVER AGAIN WILL I EVER STAY HERE!!! CORPORATE HEAD OFFICE SHOULD BE DOING INSPECTIONS and shutting this place DOWN!
Shame on WYNDHAM!!!
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- Also Known As:
- Cornwall Econo Lodge
- Econo Lodge Cornwall
- Howard Johnson Cornwall Ontario