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“Not impressed with this very average property”

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Homewood Suites by Hilton Toronto-Markham
Ranked #3 of 16 Hotels in Markham
Certificate of Excellence
Reviewed August 26, 2013

Perhaps we got shafted due to our 'free' stay using Hilton honors points, perhaps it was just my bad luck, but my family and I did not have a 5 star experience at all in this hotel!

I will start by stating that I am a Hilton Diamond member and have stayed in numerous Hilton locations throughout my business travels. This hotel was certainly not a fun pleasant experience for my family and I.

We arrived early in the evening and check in was relatively straight forward, quick and simple - just the way I like it. I did notice the lobby area was jam packed with people for what I had assumed was appetizer hour (which I later found that the hotel in fact offered a full dinner for the guests on Monday through Thursday).

There were some luggage carts that I used to help move my family luggage and suits into the room. Using them was clearly a bit awkward since the carts were quite large compared to the rather narrow hallways in this hotel. I was always under the fear of running over my kids or other people!

We finally got to our floor and the first thing that hit me getting off the elevator was the light smell of decomposed garbage. I'm not sure if the compactor was nearby or if it was because the carpets were dirty but in any case it certainly set our impressions right away. (FYI we were on the 5th floor)

Upon seeing the room, my first impression was...that's it? This is a suite in a 'suburbia' hotel? The room in my opinion was decidedly small for a family of four. It almost was if they took a regular hotel room and put a false wall through the middle to force separate living and bedroom areas. This is Markham, not downtown Toronto! Couldn't they have designed this place to be more roomier? Our whole family felt that we were constantly bumping into each other in these very close quarters - and we are not big people. Perhaps they should lose a table and single chair to at least make the place a bit more roomy? With the sofa bed deployed, there just isn't enough room to even walk around the bed to properly get the bed sheets tucked in! I also found myself pushing the office chair and coffee table/Ottoman into the tiny foyer area since there just was no other place to hide them! What irked me even more is when I looked at the fire escape diagram on the back of the hotel room door, I noticed that my room was definitely one of the smaller rooms in the hotel. Is this how this hotel treats it's Diamond level members or just the 'free night' folks?

The room also had a very strong pungent smell of vinegar which we later tracked to the air conditioner unit near the window. Perhaps that's what they use to keep the AC free of mold? Honestly there has to be better ways...Vinegar is not an ideal cleaning agent for public areas!

The bathroom counter area was nice enough if not a bit high for the kids. The toilet was annoying. Woe be it if you're a man, as the toilet lid refused to sit up! I certainly hope that our room was the exception and not the norm on this as this served to annoy the 3 males in our family to no end over our 5 night stay! Water pressure was average and the shower head was good.

The next morning, when we went to the breakfast area, it frankly felt like a scrummage. Every family for themselves! Resources and food were limited during the busy times and they were not being refreshed fast enough. Make sure you send someone down earlier to get your group a table or else it's standing room only! Want a waffle? Be prepared to wait at least 15 minutes IN LINE for your turn! Have kids, want fruit loops - make sure to ask the very busy food staff as other families tended to hoard what few were put out. The food selection itself was generous compared to other Homewood Suites I've been to...that is when there was food available due to the throngs of hungry people. Needless to say, after 2 breakfasts of 'fighting' for food for my family we decided to just head out for breakfast for the remainder of our stay given the plethora of great food options in the area. (HWY 7 has tons of great restaurants and food courts)

On the 2nd night, both our keys demagnetized. Maybe this was bad luck, but as experienced travelers, we always take the regular precautions (don't put it the cards near cell phones and electronics etc). I have this sneaking suspicion that in the haste to check us in, the front desk probably only programmed the cards for 1 night. Normally this isn't a big deal, but coming back late from a wedding with tired kids and getting stuck in a foul smelling hallway isn't how I want my evening to end.

The hotel does offer a free dinner on M-Th nights which is generous. But after all I had been through here, I have to wonder if it's to compensate for all of it's aforementioned deficiencies?

All in all, if you are a Hilton Diamond member and are looking for a 'points' stay, we have had a much better experience down the street at the Hilton Suites on Hwy 7. The rooms feel more spacious and the overall property is nicer and better maintained.

Room Tip: If you have kids, ask for a room closer to the elevator since the farthest rooms are quite a walk!
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  • Stayed: August 2013, traveled with family
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2  Thank leesh96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 - 447 of 560 reviews

Reviewed August 23, 2013

If just one word was allowed to describe this property, mine would be "generous" - Be it in terms of suite size or spread of the breakfast and dinner menus .... whatever. Parking area is huge, there is a laundry room too and getting a late check out was willingly agreed to by the reception desk. Maintenance and suite supplies were prompt and very regular. Thoroughly recommended.

Room Tip: I would recommend a lower floor to cut down on time spent on waiting or on using the lift (elevator...
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  • Stayed: July 2013, traveled with family
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Thank Kidwais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

Great location with reasonable rates. Very nice suites with lots of room. The suites are great for families with the pull out couch. Breakfast was excellent, especially the fact that it is included in the rates. The staff were friendly.

There is a small pool, small exercise room, putting green and bbqs that you can use as well.

Would definately stay here again.

Room Tip: Use your CAA card for a discount
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  • Stayed: August 2013, traveled with family
    • Value
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Thank jamielidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

Nice rooms, warm pool, staff that works on over drive for the complimentary breakfast. However the price is not competitive. Area has a huge oriental community so you can find numerous restaurants etc. The high price of the rooms puts this down a notch. Otherwise it does a decent enough job.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Patrick007Bond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

We stayed at this hotel while we were down to take our two young boys to the Toronto Zoo. We LOVE Homewood Suites, and this one lived up to the typical standards and beyond. Whatever you asked for was looked after or the staff were sure to try and get you what you need. The breakfast is fantastic, and such a bonus not to have to travel out of the hotel to start your day. We will be sure to stay here again!!

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Cindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

There's nothing really wrong with the hotel...just some little things that could have been better. I would have given it excellent for cleanliness if it weren't for the dirty dishes that were left just outside our door by the previous guests for about 3 hours. Furnishings were quite nice. Air conditioning worked great. No problems with internet/TV, etc. We needed the sofabed for the kids but found no sheets in the room initially. This was quickly remedied by the staff. However, they were unable to procure one measly blanket. At least they were apologetic about it. Perhaps they should consider stocking more supplies. We cannot comment on the amenities because our stay was short. Oh, very bad coffee in the room...and I'm not a coffee snob at all.

  • Stayed: August 2013, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Crystal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

The rooms are well appointed but the pull out couch is exactly what you`d expect and not more. I can see this is a good place for groups and teams but as we were part of neither it ended up being rather noisy and the breakfast could not deal with the number of people converging to eat at the same time. It was chaos. After the teams left, it was quite nice. It isn`t really close to anything you`d want to visit but if you are just looking for a place to have a base, it is a good value.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank EPottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Toronto-Markham

Address: 50 Bodrington Crt, Markham, Ontario L6G 0A9, Canada (Formerly Homewood Suites Toronto-Markham)
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Markham
#4 Family Hotel in Markham
#4 Romantic Hotel in Markham
Price Range: $105 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Toronto-Markham 3*
Number of rooms: 101
Official Description (provided by the hotel):
Whether you are in town for a weekend stay or an extended stay, the Homewood Suites by Hilton Toronto-Markham is the ideal all-suite hotel for you. Enjoy our spacious suites with a fully equipped kitchen, separate living area and bedroom. Take advantage of our complimentary breakfast served daily. For those in town for business utilize our business centre and complimentary internet access. ... more   less 
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Also Known As:
Homewood Suites Toronto-Markham Hotel Markham
Homewood Suites Markham
Homewood Markham
Markham Homewood Suites
Homewood Suites By Hilton Toronto-Markham Ontario

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