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“Very comfortable stay”

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Homewood Suites by Hilton Toronto-Markham
Ranked #3 of 16 Hotels in Markham
Certificate of Excellence
Reviewed August 23, 2012

The hotel rooms are very well appointed and have everything you could ever want. Unit had a full sized refrigerator, stove, microwave and more than ample dishes for short or long stays. Room was very comfortable and despite being directly along the hwy 407 it was totally quiet and my room was on the 5th floor directly on the highway. Didn't have the opportunity to enjoy their evening "dinner" which was complimentary but the breakfast was very tasty and well presented. Workout room was sufficient for a short stay. Overall I woudl return and stay there on a future stay.

Stayed: August 2012, traveled on business
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 14, 2012 via mobile

Homewood is another line in the fantastic Hilton line . Our stay here was very enjoyable. Supper and breakfast is included and both were very good . I liked the fact that once you arrive you dont have to leave to find resturants.Staff is very friendly and knowledgable of the area. If you are going to Toronto Zoo with a group, you could sleep 6 here with a 2 bedroom suite.We always stay at Hilton's and will continue

  • Stayed: August 2012
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Thank Potse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

First, this hotel is not in Toronto, so don't be fooled by the name. This hotel is located quite a ways from Toronto. Have your car ready at all times because you're located in the heart of little Asia and there are quite a few businesses that advertise only in Chinese, especially most of the nearby restaurants.

After saying that, the hotel has a great location to the nearby major road system. You have an interstate system that can take you almost anywhere you want to go in less than 30 minutes.
The hotel staff was friendly and very helpful upon check-in.

I checked into my two-bedroom two-bath suite and notified the manager that my room had a strange smell and they immediately fixed the problem.

This hotel is one of the few that offers you a hot breakfast and a hot dinner included in the price.
The breakfast wasn't bad, but not great. It did the job, you have to remember that all of the other restaurants tend to offer a continental breakfast and this one actually had real meat canadian bacon along with waffles, eggs, etc.

We enjoyed the breakfast and the dinner was a surprise, they serve an actual dinner. During my three-night stay we enjoyed their offerings for dinner even the nights we ate out. They offer dinner and breakfast for a long period of time.

If shopping is your thing you might want to shop in Toronto and not the immediate area.

The pool was warm and it was cleaned every day while we were there.

The hotel configuration is very strange, it is a L-shaped with only two elevators (side-by-side) for the entire hotel. Of course the elevator is near the entrance and my suite was as far away from the elevators as possible. So if you get a family suite prepare for a walk.

The grounds are well kept and very nice with plenty of free parking.

The staff was always alert and willing to do whatever to make our stay pleasant.

Cheers
Maryland Vacation

  • Stayed: August 2012, traveled with family
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Thank MarylandVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

We spent two nights in room 115, a handicapped accessible room at the far end of the hallway. Not only was it a hike to the lobby, but the staff workroom was right next door, and the door was the thinnest we've ever seen in a Homewood: we heard constant noise starting at 7AM. It's also right an off-ramp of the 407, so we heard a lot of truck noise constantly. I'd avoid rooms 113-115 at this property, as well as any of the rooms on the highway side of the building.

The staff were pleasant and friendly, and the place was well-maintained. As others have noted, the area is pretty barren other than a ton of Asian restaurants, but parking was plentiful.

Other nits: the door by room 115 ("Door B") had a card reader, but it didn't work throughout our stay, despite telling several staffers about it. It would "see" the card but flash red, even though the card worked in our room (and I did try several cards). One staffer tried his master card, which worked, but that didn't help us any. Fortunately (sort of) the door didn't latch easily, so when running stuff to the car, I was able to get back in. Of course, that's a security issue as well.

The diverter in the shower was broken; I told a staffer, who seemed interested in getting it fixed. I didn't realize it was broken until the second morning (didn't try to switch the water the first day), so they had no opportunity to fix it for us.

The TV was too small for the room, and too far from the bed, but given the abysmal non-digital cable service, it didn't matter, as we wouldn't have watched it anyway.

Breakfast was the usual Homewood overcooked, overheld, previously frozen eggs. They did have good thick-cut bread, but the muffins were gluey. There's a Tim Horton's nearby, however!

Overall, I can't give it high marks, but it wasn't that bad, other than the noise issues.

Room Tip: Avoid the south side and rooms 114 and 115!
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  • Stayed: July 2012, traveled on business
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3  Thank phsiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YTOSOGM, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded August 2, 2012

I sincerely apologize for the noise issue encountered during your stay. Your comfort and safety is my number one concern so I appreciate you bringing this to my attention and your review will assist in correcting issues in the future. We apologize for the malfunctioning of the key and the shower diverter and have reported these issues to the maintenance team. I do hope that the next time you are in Markham you will consider staying with us again. Thank you.

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Reviewed July 26, 2012

The great - very clean & friendly. Just minutes from Canada's Wonderland - this was really the perfect location. Free parking (nice & kind of rare in the area). The kitchen was really handy - the full size fridge, burners, utensils, plates - the kitchen was great, even for a short stay it was nice to have cold drinks in the evening without trying to find a vending machine. Bed was comfy. The 1 bedroom suite was actually a 1-bedroom suite; some suite hotels now offer a short dividing wall, but this Homewood Suited is done correctly.

The breakfast was a step up from usual. The food was really pretty good and there was some variety. They also have an evening dinner, but we weren't there to try it; but it is a very nice touch for business travelers or if traveling with families.

The only downside: the internet access (free!) would give a weird error after about 11 pm, saying 'too many guests were logged in'. Now, I know what the problem is (I'm a computer engineer), so I could tell them that they need to reset it OR I knew I had to wait until midnight when it reset. They need to get someone there to redo their service. If you stay there and run into this problem, call and ask them to reset the router or just wait until midnight.

Would we stay here again? Absolutely.

  • Stayed: July 2012, traveled as a couple
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Thank professorroyhinkley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZHWGM, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded August 2, 2012

Thank you for the feedback on your stay, we are constantly trying to improve our product so that everyone has a great experience everytime. To date we are about two third's closer to rectifying the internet user issue. Thanks again for helping us to get better.

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Reviewed July 25, 2012

We stayed here for 3 nights in mid July. The room was clean but very small for a 1 bedroom suite. We felt like we were tripping over eachother. The airconditioners are VERY loud and about a foot from the bed and sleeper sofa, so the person sleeping on that side of the bed and sleeper sofa freeze since it blows directly on them. You cannot move the vent to blow in a different direction. The kids often complained it was loud and annoying. Everytime it came on at night it woke me up, so I resorted to turning up the temperature and being hot. The couch is extremely uncomfortable to sit on and even worse is the pull out mattress, the kids slept fine on it but adults would not be able to sleep comfortably.

The front desk staff was nice and helpful, and the breakfast was good. The kids loved the make your own waffles every morning. We only went to one dinner as we were too tired to go out to eat and it was very poor quality. Rice and chewy chicken with frozen vegetables, cafeteria food at best. Coffee is available though out the day which is great, but for some reason milk/cream is only out at breakfast so you have to ask and wait a while for them to bring it ny other time of day.

The pool was great. All 3 kids loved it as it was heated and was never busy. We used it many times. Great to have a kitchenette in the room to prepare snacks and picnic lunches for on the go.

Overall it was an average stay.

Room Tip: Go for the 2 bedroom suite if you are travelling with kids. The 1 bedroom suite is VERY small.
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  • Stayed: July 2012, traveled with family
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1  Thank Ottawa123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZHWGM, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded August 2, 2012

Thank you for the great feedback, it was especially useful when I sat with the management team as we discussed improving the dining experience.

Report response as inappropriate
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Reviewed July 15, 2012

Stayed here for 2 months when first moved to Canada. The hotel is conveniently located in Markham - next to Costco and other stores. The suite is smaller than suites we had stayed in the US, but bigger than other rooms we had stayed in Canada. Suites in Canada tend to be smaller than most American ones anyway.

The dining area is a bit small and can not accomodate all the guests during busy times.

The pool and the gym are well equipped. The hotel is near First Markham Place where there are a lot of restaurants and dining choices - you can walk there or just a short drive.

Room Tip: Go to First Markham Place for dining options, Michaelangelo is the closest supermarket with a lot of...
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  • Stayed: July 2012, traveled with family
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1  Thank Tommy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZHWGM, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this reviewResponded August 2, 2012

Thank you for letting us be your first home here in Canada, we wish you all the best and hope to have you visit in the future.

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Additional Information about Homewood Suites by Hilton Toronto-Markham

Address: 50 Bodrington Crt, Markham, Ontario L6G 0A9, Canada (Formerly Homewood Suites Toronto-Markham)
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Markham
#4 Romantic Hotel in Markham
#4 Family Hotel in Markham
Price Range: $101 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Toronto-Markham 3*
Number of rooms: 101
Official Description (provided by the hotel):
Whether you are in town for a weekend stay or an extended stay, the Homewood Suites by Hilton Toronto-Markham is the ideal all-suite hotel for you. Enjoy our spacious suites with a fully equipped kitchen, separate living area and bedroom. Take advantage of our complimentary breakfast served daily. For those in town for business utilize our business centre and complimentary internet access. ... more   less 
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Also Known As:
Homewood Suites Toronto-Markham Hotel Markham
Homewood Suites Markham
Homewood Markham
Markham Homewood Suites
Homewood Suites By Hilton Toronto-Markham Ontario

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