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“Good Hotel for business stay” 4 of 5 bubbles
Review of Homewood Suites by Hilton Toronto-Markham

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Homewood Suites by Hilton Toronto-Markham
Ranked #3 of 16 Hotels in Markham
Certificate of Excellence
Toronto, Canada
Level Contributor
282 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
“Good Hotel for business stay”
4 of 5 bubbles Reviewed May 25, 2012

Overall it is a good clean hotel. Room are spacious and comfortable. Service is also good.
Only downfall is location. Make sure you have a car otherwise it will be hard to get around. Very industrial neighborhood with little to do.

  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Toishome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
    254
    131
    55
    21
    9
See reviews for
202
65
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149
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Winnipeg
Level Contributor
320 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
4 of 5 bubbles Reviewed May 17, 2012

Had suite on main floor. Very nice arrangement with separate bedroom. Some reviewers found it small but for us it was certainly large enough and comfortable. Though we did not use the kitchen facilities for dining, it was handy to have the fridge for snacks. The microwave and popcorn was a nice touch.

The bed, duvet and pillow choice (hard and soft pillows) provided a good night's sleep. The hotel is quiet except for the three undisciplined kids in the room next door who messed up the newspapers and statements outside our door as well as the room next to us. The three of them came sliding down the carpet into our papers, making enough noise that I heard them from the bathroom. The mother, standing in the doorway, said "well, they're only kids". This is not the hotel's fault. I only mention it in the hope that parents show some consideration for others.

Brealfast is complimentary but not as good as other Hilton properties. We found the eggs and sausage greasy and tasteless.

The pool was closed during the two days of our stay. However, staff member apologized and compensated accordingly so this issue was satisfactorily rectified.

The TV in the bedroom was not working which we did not discover until 10:00 PM. We phoned the Front Desk and within five minutes a maintenance worker was at the door and in no time the problem was fixed.

Free ample parking. Facility is clean, Staff is pleasant.

We would definitely recommend this facility and stay here again.

Room Tip: We liked the main floor for convenience.
See more room tips
  • Stayed May 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MKS2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 1, 2012

Even though this hotel is situated in the GTA, very far from downtown Toronto, it was still an awesome stay. As I entered the hotel and saw the word 'suites', I wondered what it would be like. It's a small hotel but very warm. The swimming pool is small and they have a small gym for people who are only into cardio workout. I didn't think I would sleep because of my jetlag but as I slept on the bed, I immediately fell asleep within 20mins. I haven't had a bed like this for a long time.
The service is excellent and even though they have a small buffet, I couldn't believe my eyes when I saw a waffle maker.
overall, awesome stay :)

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pammy_502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hongkong
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 13, 2012

Debbie, may i have your kind follow up on the below complaint? Please kindly contact me thru email while the full email communication may be provided accordingly for investigation.
Subject: Re: My homewood stay between Dec 20 and Dec 22
Date: Thu, 12 Apr 2012 00:16:28 +0800
To: Leslie-Ann.Jack@hilton.com
CC: Stephen.Borneo@hilton.com

Lesile,
   If your team and you didn't mess up my original booking, Hilton Honours didn't have to do the rectification upon your team's wrong doing. I have checked both my friend and my accounts and the stay credit is still wrong. Have you ever learned what mistakes you had made in the booking and presented a correct understanding to Hilton Honours team on the needed rectification. 
The existing scenario is I have one room stay credit for the period between Dec 20 and Dec 23. My original booking is on Dec 20 and Dec 23 while my friend has one booking on Dec 22. A total of three room stays should be credited while two room stays are credited to me and one room stay is credited to my friend.
    Since my check in, your team and you didn't understand this arrangement and grouped/amended the booking in a wrong way. I don't see why I should be responsible in rectifying your team's wrong doing. I have attached the room stay credit information of my account to demonstrate your team's wrong doing. I strongly disagree that your team has no responsibility on correcting that but the customer does instead. Please check on my providing in serious manner and rectify your team's faults asap. 


Original Booking (Right Version):

Dec 21 : HH Number : 206977602

Dec 20, 22 : HH Number : 245788199

  • Stayed December 2011, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kf C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Canada
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed February 28, 2012

I stayed here with my boyfriend for two nights for New Year's (we arrived on the 31st and left on the 2nd). I found a sale on the hotel website and we got a great price for our room ($120/night).

The hotel was a bit tricky to find and there is not much of a view around it, but neither of us cared much. There was free parking (above ground), which we both appreciated. The front desk staff was very kind and quick and we were in our room in no time at all. The room was spacious and the bed was sinfully comfortable. The room included a flat screen television (and we were able to use a DVD player from the front desk, at no cost to us, for the duration of our stay)...I also loved the kitchenette, although there isn't much in the kitchen (a few dishes, one knife, a few pieces of cutlery, one pot...very basic) so if you intend to do any cooking I'd suggest bringing some of your own things (which, thankfully, I did!) The room also included a couch so we weren't forced to watch television from the bed. The kitchen and the room were very clean, although I did have some issues with the cleanliness in the bathroom. My boyfriend found some, erm, unpleasant stains on the toilet seat. I also don't *love* the idea of just a shower and no tub...and our shower leaked a bit.

Our room had a door to an adjoining room and it was very thin. We could hear a lot of noise from the occupants next door, as well as noise from the hallway.

There are several grocery stores nearby, which is great for stocking the fridge. The complimentary breakfast wasn't anything special--we ended up just eating our own food in our room.

Unfortunately, the pool was closed for the duration of our stay. There was no explanation for this, and we were disappointed, as we'd both wanted to experience a salt water pool.

Overall, our stay was delightful, with just a few hiccups. I received an email from the hotel asking me to review my stay shortly after we left, and I did inform them of the issue in the bathroom, as well as the pool...their reply was very kind and professional.

Room Tip: Ask for a room that is not an adjoining room. Ask for a room on a higher floor.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 11, 2012

To be truthful I was anticipating the worst, however to my surprise this hotel was clean, welcoming and cheap. Don't get me wrong this isn't going to be for you if you want to be where the action is or if you expecting a view. Nevertheless the rooms are large (with a kitchenette) and functional and could accommodate a family of four, although we splurged and got a second room. So well done homewood suites!

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank RedSeaNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBrandt, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this review, January 26, 2012
I would like to thank you for your kind comments about our Hotel.
I am so glad to hear that you and your family enjoyed your stay with us.

We look forward to welcoming you back during your next visit.

Warm Regards
Debbie Brandt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 24, 2011

Clean and friendly, big party room, good sublet space for different activities. Clean bathroom and convenient settings. Kinda hard to find.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kedeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBrandt, General Manager at Homewood Suites by Hilton Toronto-Markham, responded to this review, January 11, 2012
I would like to thank you for your positive feedback. I am glad that you enjoyed your stay.
We look forward to welcoming you back in the future.

Warm Regards,
Debbie Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Toronto-Markham

Property: Homewood Suites by Hilton Toronto-Markham
Address: 50 Bodrington Crt, Markham, Ontario L6G 0A9, Canada (Formerly Homewood Suites Toronto-Markham)
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Markham
#4 Romantic Hotel in Markham
#5 Family Hotel in Markham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Toronto-Markham 3*
Number of rooms: 101
Official Description (provided by the hotel):
Whether you are in town for a weekend stay or an extended stay, the Homewood Suites by Hilton Toronto-Markham is the ideal all-suite hotel for you. Enjoy our spacious suites with a fully equipped kitchen, separate living area and bedroom. Take advantage of our complimentary breakfast served daily. For those in town for business utilize our business centre and complimentary internet access. ... more   less 
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Also Known As:
Homewood Suites Toronto-Markham Hotel Markham
Homewood Suites Markham
Homewood Markham
Markham Homewood Suites
Homewood Suites By Hilton Toronto-Markham Ontario

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