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“HGI A great family hotel”

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Hilton Garden Inn Toronto/Markham
Ranked #2 of 15 Hotels in Markham
Certificate of Excellence
Ottawa
2 reviews
“HGI A great family hotel”
5 of 5 bubbles Reviewed April 16, 2013

This hotel is clean, welcoming and the staff are overly friendly! I was travelling with my children, and one was ill. All the staff were attempting to help him feel better, offering to run to the pharmacy, get him juice, vicks vapour rub for his cough and so on, The restaurant staff were absolutely accommodating to our every request as well. The rooms are big and bright and the amenities are what you would expect in a HGI! A great spot for business or leisure.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasonOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToddN249, General Manager at Hilton Garden Inn Toronto/Markham, responded to this review, April 17, 2013
First and foremost we all hope your son is feeling better and we hope we made him feel as comfortable as possible. Secondly, thank you very much for your positive review. It is our goal here to make every Guest feel at home. Whether a family away for the weekend or a business person staying with us during the week - we strive to make everyone's stay as comfortable, relaxing and enjoyable as possible. I am very glad that we were able to do this for you. We all hope to see you again in very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
    310
    206
    57
    21
    10
See reviews for
174
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Midland, Canada
1 review
5 of 5 bubbles Reviewed April 15, 2013

This hotel was fantastic. Great room, great rate, great breakfast and the best part was the exceptional customer service provided by our server, Sugil in the restaurant. He went above and beyond in attending to our needs. Phenomenal personalized service! We will come back to this hotel again!

Room Tip: Choose the Room with Breakfast deal for 2-a great experience!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmtjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToddN249, General Manager at Hilton Garden Inn Toronto/Markham, responded to this review, April 17, 2013
Thank you very much for your kind words. We are all very happy that you enjoyed your stay. I also wanted to thank you for your compliments regarding Sugil. He is definitely a key part to our F&B breakfast team. I will be sure to share this review with him. We all hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed April 10, 2013

Overall the stay was pretty good. No major worries; room was clean and delivered on everything it promised. We didn't really use the services, but we say the maids rotating bright and early every morning and they were all friendly. Breakfast wasn't available after 10 am, which wasn't convenient for the schedule of a toddler but it was close to a halal Hero Burger and not far from the highway or Tim Hortons. Overall, because of the location and the corner room on the hotel so we couldn't hear anything, it was a good stay. Thank you!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Serena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToddN249, General Manager at Hilton Garden Inn Toronto/Markham, responded to this review, April 12, 2013
Hello and good afternoon.
Thank you very much for your kind review. I do apologize for your experience with breakfast. During the week we tend to close our Breakfast earlier but I am happy to inform you that on the weekends our breakfast is available up to 11:00am. Next time you stay with us, and if there is anything you need, please do not hesitate to ask the Desk or any Food and Beverage Team Member. We would be more than willing to help you whatever way we can. Thank you for staying with us and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

We very much enjoyed our stay. The rooms, as usual were comfortable, fresh and clean. A problem with points was resolved with exceeding satisfaction. Staff were friendly and courteous. However, attention to detail in the restaurant was lacking and some of our food was dried out and not as ordered.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Ontario, Canada
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

Stayed here with my husband and our kids ages 7 and 4 for a weekend in March, 2013. Place was very clean. The lobby was lovely. Salt water pool was small but adequate for our children. I suspect this is normally a business hotel so it was actually quite quiet at the pool despite it being a weekend during March break. This was good since the pool is small. Kids enjoyed the hotel. We really appreciated having the Wi-Fi included as we had four devices between all of us, and we have been at hotels where there have been additional Wi fi charges, and even worse, charges per device which ends up being quite expensive. Lots of restaurants nearby within reasonable driving distance including ethnic food as well as the standard North American chain restaurants. Staff were helpful and the cookies are a nice touch.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
2 reviews
5 of 5 bubbles Reviewed March 10, 2013

Arrived with injured ankle. Elmo moved my room near the elevator, retrieved what I needed for pain, had someone bring ice to my room and gave room service a heads up for my meal. The beds are awesome too. Couldn't ask for anything more.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M-L-20190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATX
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 8, 2013

I stayed here as I had some business to attend to at a company in Markham. I must say, this place was clean, updated, quiet and was comfortable. I had no complaints and would highly recommend it...The front desk staff and everyone were kind and respectful and were top notch.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonBond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Toronto/Markham

Property: Hilton Garden Inn Toronto/Markham
Address: 300 Commerce Valley Dr E, Markham, Ontario L3T 7X3, Canada
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Markham
#2 Romantic Hotel in Markham
#3 Business Hotel in Markham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Toronto/Markham 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Markham Hotel Markham
Hilton Garden Inn Markham
Hilton Markham
Markham Hilton
Hilton Garden Inn Toronto/Markham Ontario

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