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Monte Carlo Inn Toronto Markham
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Reviews (247)
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All reviewsmonte carlohot breakfastfree breakfastjacuzzi suitehotel chaingood sizestay there againfront desk staffclean roomsstayed here for two nightsmeeting roomnice place to staymini fridgestaying at this hotelparking lottoronto areabusiness trip
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153 - 158 of 247 reviews
Reviewed September 12, 2013

This hotel is absolutely atrocious. It looks, smells, and feels like a retirement residence that was renovated.
It's dark, gloomy, service is bad, smells terrible everywhere, food is horrible. It's basically good to simply sleep at night, nothing more.

  • Stayed: September 2013, traveled on business
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Thank Hingir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Guest Relations Manager at Monte Carlo Inn Toronto Markham, responded to this reviewResponded September 17, 2013

Thank you for feedback and comments.

Our Hotel has been recently renovated with all new duvet coverings and mattress', new wall covering, lighting, and shower heads and spouts, 42' Flat screen TVs. We have touched on what is most important to our guests which is comfort while they sleep as well as a comfortable warm shower. We do apologize if the interior decor does not meet your standards. We have recently just become a smoke free facility and are doing our do diligence to ensure that we remove all past odours and other signs of smoking by renovating the entire facility. If we cannot satisfy the guest upon check in, upon their dissatisfaction, we immediately move them into another room. We hope that if we do get the chance to serve you in the future, you do advise us of your dissatisfaction so that we may rectify any issues immediately. Again, we do apologize for any inconveniences and hope that you will afford us another opportunity to serve you both for future accommodations.

Thank you for giving us the opportunity to serve you and for informing us about the areas which we may take a bit more time to better improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

The breakfast was really the only disappointing thing about the room other than there is not anything within walking distance of the hotel. The breakfast is very sparse, and if it is busy the staff did not seem able to handle the rush well and at one point the only thing left was a basket of bread. The kid (server, busboy) came in looked blankly at the empty table, said whoa (really) and proceeded to put more bread in the at least half full bread basket. Finally a manager came out and suggested he go to the kitchen to get other food. The rooms and the common area are clean, the staff at the front desk were pretty good. This hotel is better suited to business travellers working in the area or a family with a car who can drive to destinations as there is nothing in the vicinity to walk to. A few decent restaurants nearby, strong Asian community so some good Asian food to sample. Booked this through Priceline's express deal, really good rate.

Room Tip: The suites are very nice with Jacuzzi tubs if you want a romantic getaway.
  • Stayed: August 2013, traveled with family
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Thank Warren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

I had an excellent stay. The room was spotless and the staff were very helpful. All the staff were actually smiling for a change. I would definitely stay here again, and I would recommend it to anyone.

  • Stayed: August 2013, traveled solo
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Thank jennah_boo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

When I first moved in, the room was a mess and wasn't in the best shape. Initially we couldn't get another room because the whole hotel was booked. But a worker there named Hadi who works overnight made it a pleasant experience by getting me in another room as soon as it became available. That room was a suite without me having to pay for the upgrade. So that was very nice to see!

  • Stayed: August 2013, traveled with family
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1  Thank 180kaz05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013 via mobile

I stayed Here for work at last minute. Nice hotel, kept grounds, great parking, stuff were very helpful in giving me help in parking my truck and trailer. Room was good, just a room do the night so didn't need much. Would stay here again for sure.

  • Stayed: September 2012
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Thank kiwionarope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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