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9 - 14 of 266 reviews
Reviewed June 17, 2019 via mobile

This hotel is one if two category three Marriott hotels on the same property, managed by the same GM. We have stayed at both of them. The other is a Residence Inn. The staff were pleasant and helpful. The room was clean and functional, although the lack of USB outlets seems odd in 2019.

We paid a bit more to include the breakfast in the rate thinking it would be similar to the excellent breakfast offered at the neighbouring Residence Inn. What a disappointment. There is a small cafe place where you make your order. Coffee and tea are in cardboard cups, and water is just bottles. The breakfast arrived after a long wait with cold toast and the eggs not cooked as we ordered. There was a fruit salad for sale but it looked dried out. Other than that there was an orange or an apple available, no bananas. We sent back the tea biscuit because it was stale.

The front desk staff discounted our room rate by 10% because of the disappointing breakfast.

Great place to stay, just skip the breakfast. We have a few more stays coming and they will be at the Residence Inn because it’s significantly better.

The corporate answer to the difference between the two properties is that because the Residence Inn is designed for long term stays they include a nice buffet breakfast. That makes no sense in the real world as we all need a good breakfast to start our day, no matter how long we might be staying.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank simeon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Toronto Markham, responded to this reviewResponded June 18, 2019

Dear simeon,

We’re happy to hear from you and glad you enjoyed your stay with us. While I’m glad to know you enjoyed our clean rooms and convenient location; I’m sorry we fell short of meeting your expectations at breakfast. It is feedback like yours which allows us to improve our guest experience. Thanks again for taking the time to write and we look forward to seeing you again at our sister property.

Sincerely,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2019 via mobile

The rooms are outdated, in need of a renovation sometime soon, the bathtub was definitely old and aged, not too pleasant, the TV is pretty small and no Netflix access.
The rooms are however clean, the location not bad - despite being close to a highway, it's quiet. Large free parking lot.

Not bad for a quick stay

Date of stay: June 2019
Trip type: Traveled with friends
2  Thank Dubaiblondie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Toronto Markham, responded to this reviewResponded June 5, 2019

Dear Dubaiblondie,

We are happy to hear from you. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as an encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We hope to host you again.

Sincerely,
Anita Shu
General Manager

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Reviewed April 14, 2019 via mobile

We stayed at The Courtyard Toronto/Markham one night over this past weekend.
When we arrived the young lady at the front desk was so pleasant to deal with. She genuinely wanted to make us comfortable and happy.
When we arrived at our room it was immaculate. I am guessing that this is a hotel that has been refurbished and they did an excellent job. I am very fussy about cleanliness and this met my expectations.
The rooms aren’t fancy but I will say again very clean.
There wasn’t a single employee that we came across that wasn’t extremely pleasant .
The hotel is very close to quite a few nice restaurants.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank 1704Mac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Toronto Markham, responded to this reviewResponded April 17, 2019

Dear 1704Mac,

Thank you for sharing your review and recommendation. We’re pleased to hear our clean updated hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

Fast check in. Front desk gentleman ( Mr Samson) was polite and very helpful.
Clean rooms. Easy reach to Hwy 404.
Missing was Safe Box. That would have helped. Stayed 2 nights.
Swimming pool water comfortable. The pace was busy but was able to park at Residence Inn, next door.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank jamkib
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Toronto Markham, responded to this reviewResponded April 7, 2019

Dear jamkib,

We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our friendly associates. Please plan to visit us again the next time you travel to the area.

Best,
Anita Shu
General Manager

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Reviewed March 21, 2019 via mobile

Staying here to be near a relative who is hospitalized.
Front desk, (Thank you, Cheryl for your kindness this morning!) And Housekeeping going far out of their way to make us comfortable during this stressful time.
A Lovely and peaceful place to get much needed rest.
Great location near restaurants and stores.
Booked through the front desk at a great CAA rate.

Date of stay: March 2019
Trip type: Traveled with family
Thank FenderandGibson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Toronto Markham, responded to this reviewResponded March 22, 2019

Dear FenderandGibson,

It's wonderful to know that our staff left such a lasting impression with you and your family through their kindness, excellent service, and warm hospitality. I’m pleased we could add a little comfort during this difficult time, so you could enjoy your stay and a good night’s rest.

Best,
Anita Shu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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