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“Good stay, nice front desk staff.”

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Courtyard Toronto Markham
Ranked #11 of 15 Hotels in Markham
Certificate of Excellence
midwest
Level Contributor
47 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good stay, nice front desk staff.”
Reviewed October 7, 2012

The lobby is nicely appointed and check in was fast & friendly. The room and hotel itself was quiet and relaxing. Upon my return in the afternoon, there was a strong cigarette smell in the room. Upon leaving shortly thereafter for dinner, I notified the front desk staff on the way out. They acted concerned and immediately checked the surrounding area. I did not hear anything further, but when I returned later, the smell was gone. There are several restaurants a couple of blocks away if you don’t mind a short walk, but in the cold it would be too far. I would return, however, there are several hotels in the vicinity and this one would be my second choice.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patsgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, October 10, 2012
patsgo,
Thank you for your review. We greatly appreciate your business, and we're glad you chose to stay with us at Courtyard. I'm glad to hear you had a quiet and relaxing stay with us. I apologize for any inconvenience the cigarette smell caused, and I'm glad our staff was able to take care of it. We would love to have you return as our guest again the next time you visit Markham.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 21, 2012

We arrived here at 10 PM. No one was in the lobby so check-in was a breeze. The lobby is very clean and modern. Unfortunately, the front desk agent (Michelle) wasn't too welcoming. We informed her that we booked through Priceline and added the second night for the same rate. She just asked for my ID, credit card, and if 2 cards are okay. She didn't bother to greet us or ask what kind of room we want. Anyways, when she was about to hand us the card, I asked if there's still any room with balcony and there wasn't.

So, here we are at #231. We have a beautiful view of our car in the parking lot. It's the room in the corner, away from the elevator. Very peaceful except for the loud AC (even when it's not in fan-mode). First impression of the room, it's clean and comfy. Bed is good, comforter is very thin but there's lots of pillows! The bedsheets are really soft but you can tell one is whiter than the other. Mirror and sink are outside the bathroom with only one bar of soap (the other one is facial soap). When you're taking shower, you're using the soap in the bathroom. The next time you'll wash your hands, you have to go inside and bring the soap outside. I suggest Marriott to provide two bars of soap.

The layout of the room is a bit awkward. For people who wants to just relax and watch the TV, it might be uncomfortable. The TV is positioned to the right of the bed and yes you can still see it from the sofa bed on an angle. Bed itself is facing the window.

Furniture is good, lamps are working, and the double curtains are great. We can rest at daytime with no sunlight. However, as noted before, we told the front desk agent that we added a second day on our stay. We're about to rest and housekeeping knocked the door. We didn't answer and Marriott still call us to come down anytime and change our card. The front desk agent (a guy- didn't get his name) was very polite and apologetic, though.

Overall, good location and clean hotel. Free parking, wi-fi, and a mini fridge are always a plus. Too bad about the staff and the awkward room layout.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nyugat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, October 2, 2012
Nyugat,
Thank you for taking a moment to write a review about your stay with us at Courtyard Markham. We're pleased you chose to stay with us and liked our hotel. I apologize for the lack of a welcoming arrival experience. I can assure you this is quite uncommon. I will make special note of your comments and review them with our Front Desk Staff. We value your business and hope you will come and stay with us again as we ensure a more positive visit.
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Regina, Canada
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 18, 2012

The front desk lady was helpful but seemed a little rushed......the room was well appointed and the bathroom seemed a little small (I had a corner room). Lobby seemed modern and had a small Starbucks bistro. 10 minute walk to get to the restaurants across highway 7.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samarth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, September 24, 2012
Mj_dalive1,

Thank you for writing a review about your stay with us at Courtyard. I’m glad you liked our clean and comfortable rooms as well as our modern lobby and bistro. We welcome you to come and stay with us again soon.

Regards,
David Hopper, General Manager
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Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 17, 2012

For a quick 3-night business stay, the Marriott Courtyard Markham was comfy, roomy and pleasant. They had a nice selection of breakfast and evening foods, and a decent lobby-market for non-alcoholic drinks and such.

The room was pleasant and comfortable. Beds were good, with a nice selection of pillows.

Noise was low, plenty of business travelers as this hotel is in the middle of a commercial park area.

I'd recommend it to anyone travelling to Markham on business.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heff3y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, September 24, 2012
Heff3y,

Thank you very much for your kind review. We love to hear from our business travelers, especially when they report of their pleasant stay with clean and comfortable rooms. We’re glad you chose to stay with us at Courtyard and hope you will visit us again soon.

Respectfully,
David Hopper, General Manager
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Toronto,Canada
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 16, 2012 via mobile

This was a lesiure stay and a nice overnight stay the room and bed were quite comfy. However the bathtub needs a bit renovation but still ok. Overall a good quiet stay I would go again. It's in a good location and the lobby has a good renovation.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naddy016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, September 24, 2012
Naddy016,

We are pleased to read your review and learn that you had a pleasant stay with us at Courtyard. I’m glad you chose to stay with us and we welcome you to visit us again soon.

Best regards,
David Hopper, General Manager
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Montreal, Canada
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 3, 2012

We stayed at this hotel for a family function this weekend. It is well located, right near where we had to be for our weekend activities, The hotel is clean and updated - the beds were very comfortable too. The only down side was the smell of cigarette smoke that we smelled when we entered the room and the smell that woke me up in the morning, They say that they are a non-smoking hotel, but apparently they do not enforce the rule.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jodi a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, September 10, 2012
jodi a,

Thank you for staying with us at Courtyard and writing a review on TripAdvisor. We’re glad you chose to stay with us and found our location to be perfect for your family gatherings. I’m pleased you were comfortable here as well. While we do maintain a no smoking policy throughout our hotel, on rare occasions certain guests will choose to ignore the policy. If we are made aware of where the smoking is taking place we will immediately address the situation with the guests involved. I apologize for the inconvenience that was caused as a result of someone breaking this policy while you were staying with us. We wish you and your family safe travels and hope we will get the pleasure of having you stay with us again.

Best regards,
David Hopper, General Manager
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Chicago, Illinois
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 21, 2012 via mobile

The hotel appears new spacious and very clean. They gave me an upgrade which was a bonus. The staff are very nice, adding to an all round good experience. The hotel is well situated for the local business parks. There are some good restaurants near by.

Stayed August 2012, traveled on business
Helpful?
Thank Traveller_PD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard Toronto Markham, responded to this review, August 27, 2012
Traveller_PD,

Thank you for writing a review about your stay with us on TripAdvisor. We’re very pleased to serve business guests like you and provide a comfortable, friendly atmosphere for our weary travelers. We hope you will visit us again the next time you visit Toronto.

Regards,
David Hopper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Toronto Markham

Property: Courtyard Toronto Markham
Address: 65 Minthorn Blvd, Markham, Ontario L3T 7Y9, Canada
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 Hotels in Markham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Toronto Markham 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Courtyard By Marriott Toronto Markham Hotel Markham
Courtyard Markham
Markham Courtyard
Courtyard Toronto Markham Ontario

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