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“Excellent Service. Busy hotel. Parking and Wi-Fi fees”

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Hilton Toronto / Markham Suites Conference Centre & Spa
Ranked #4 of 15 Hotels in Markham
Reviewed August 17, 2014 via mobile

The staff -- from the receptionists to housekeeping to the repair people -- was always responsive to our needs and very polite.
The room was immaculate and spacious. Although, the shower pressure was inconsistent, and the sofa bed gave me a rash.
The lobby is a hive of activity: when we checked in, it was overrun with children. This hotel certainly seems to be popular with families. This means that the receptionists are always busy, so you'll have to stand in line if you need directions, etc. The concierge was never at his station when we needed him, but the bar staff substituted nicely. :)
The hotel location is excellent with restaurants, a doctor's clinic, pharmacy within walking or short driving distance.

The drawbacks with this hotel
1. They charge $10 per day for parking.
2. They charge for Wi-Fi.
Frankly, I don't understand why: This seems like a money-grab to me.

Stayed: August 2014, traveled with friends
1  Thank Rahim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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758 - 764 of 881 reviews

Reviewed August 13, 2014

The Hilton Markham offer a convenient location and an overall good quality of room and service. Two main areas of disappointment: 1. Guest have to pay for internet (which is already ridiculous) and the quality of the connection is poor (signal is weak in various part of the room) and slow. 2. The restaurant is definitely not worth the money. Food is prepared poorly and the menu lack any creativity. Definitely not worth the price.

  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Massimo59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2014

My wife and I recently stayed here for a wedding. We were here for two nights. It was a big disappointment. In this day and age of technology and convenience, this hotel fails miserably. They did not offer free wifi in the room, you have to pay an additional fee for this. So we had brought an iPad and laptop, but were unable to utilize them. LITERALLY Every other hotel we've stayed in (and we've done a lot of traveling), including hotels in America and Europe, have offered free wifi in your room. Another disappointment was they did not offer free breakfast. Again, literally every other hotel we've stayed in, in both America and Europe, have offered free continental breakfasts, even holiday inn express offers this! The hotel offered breakfast, but you had to pay about 30 dollars a person for it, instead of spending a fortune on breakfast, we walked across the street to McDonald's.

I would not recommend this hotel for these two reasons. I don't know if it's a Toronto thing or Hilton thing, but not offering free wifi and breakfast, in the 21st century, made our stay uncomfortable and disappointing.

Stayed: July 2014, traveled with family
1  Thank Joel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haley W, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this reviewResponded September 15, 2014

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and amenities and apologize you were disappointed in our provided technology.

Since your last stay we have continued to evolve our guests' experience by offering complimentary wifi in guest rooms, we hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,

Haley Weeden
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014 via mobile

This is a nice hotel. Very comfortable beds. So why a one star rating? Their parking policy.
When I checked in the front desk asked if I parked my car in the parking lot. Yes I said. They asked for my license plate number otherwise they said it will be towed. Then they asked me to sign the registration form that stated I had to pay $10 a night for parking.
Really? $10 for self parking! I would rather had paid $10 more for the room online. I hate being nickel and dimed. Otherwise no complaints with this hotel.

Stayed: August 2014
1  Thank Wil_from_Va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haley W, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this reviewResponded August 11, 2014

Wil,

Thank you for your review of your recent stay. I appreciate your honest feedback about your experience while parking at our hotel. Your review provides feedback that our hotel team needs to re-evaluate guest needs and meet guest expectations. Again, we apologize for any inconveniences, and we hope to have another chance to serve you and make it right in the future.

Thank you,

Haley Weeden
Front Office Manager
haley.weeden@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

This was the first hotel at stayed at in over 2 years that did not have free wifi. The room was also very cold. Apparently this survey review requires a minimum 200 characters so here goes: klsjglkjgfoifgklnrlkjbokjdsfoijgflkjblkjbsdokjgfsksjlkdfsjlkbjsdlkdjblkjgflksfjdgoldsfjgolkjlkjdsflkjblksdjblkdjblksjddslfkflkgjalk

  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2014

Your first impression is WOW...what a beautiful lobby, BUT that wears off.There was a Magcon event there, & the hotel was OVER RUN by kids NOT STAYING at the hotel day and night. Non guests should have been removed at some point. Security please! We were there for the event as well, myself and 3 children,but hotel guests should have been high priority. The restaurant was a bit $$$ to go with children, and so were the drinks at the LobbyBar. Because the seating area is part of the lobby/bar lounge, the children weren't supposed to sit there. Hmmmm... where shall I put the kids? Back to the room children. Nothing else really for them to do! Although they have plenty of space, the lounge/bar is situated smack in the middle of the lobby. So much for quiet time and or privacy. Location Location Location! Maybe if there weren't kids everywhere...I mean literally on top of you, this may have been acceptable. The room was nice, spacious and clean. Needs better block out shades to keep the hallway lights out of the living room area of the suite. Had flat screens in both Living room area, as well as bedroom. The outdoor Zen garden was tranquil and lovely.Ahhhh peace at last. As with most large hotels, the hair/nail spa was over priced. Although we didn't use it, it offers a wonderful health club. I will give them the benefit of the doubt and state that "if this event was not taking place, I probably would have given a better review". Even the employees were annoyed over the chaos.

  • Stayed: June 2014, traveled with family
    • Service
3  Thank DeeDeelighted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2014

Very nicely decorated, furnished and modern. Comfortable bed and clean bathroom. Great gym facilities and nice garden area to relax. Had a great check-in experience as both the bell captain and front desk were very kind in trying to soothe our crying 2 year old. Our stay coincided with the Rogers Cup Tennis Tournament. Saw tennis pros who were staying there and got a glimpse of their non-playing routines. Breakfast at the Essence restaurant was surprisingly pleasant. Good selection and quality. Baked goods were excellent - the danishes are a must-try. Bad luck - there were a few families down the hall. Their gang of kids were running and screaming down the hallways from 9 to 11. Thought after that they would go to sleep but alas, it was the adults turn as they were drinking and partying in the hallway - who does that? After being woken up, finally had to call the front desk to complain who did swiftly take care of the problem. However, our sleep was already disrupted. Luckily our kids were woken up. A black mark to our otherwise great stay.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank JFK128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Toronto / Markham Suites Conference Centre & Spa

Address: 8500 Warden Ave, Markham, Ontario L6G 1A5, Canada
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Markham
#5 Romantic Hotel in Markham
#7 Family Hotel in Markham
Price Range: $113 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Toronto / Markham Suites Conference Centre & Spa 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Suites Toronto/Markham Conference Centre Hotel Markham
Hilton Hotel Markham
Hilton Markham
Markham Hilton
Hilton Toronto / Markham Suites Conference Centre & Spa Ontario

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