We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Don't use Hotwire for 3+ people”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Staybridge Suites Toronto
Ranked #7 of 15 Hotels in Markham
Certificate of Excellence
Ottawa, Canada
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Don't use Hotwire for 3+ people”
4 of 5 bubbles Reviewed July 16, 2013

Yup, that's right - don't use hotwire for 3+ people for this location. The difficult thing being that's the whole gimmick about hotwire - you don't know what hotel you're getting until the transaction is complete. Don't get me wrong - I'm not slamming this hotel - very courteous staff - clean rooms - perfect location. Long story short - using hotwire, I specified 4 people - I then got this particular location as my hotel but it indicated for me to contact the hotel about bed types. I recommend you do not email the hotel - they don't check their email or they don't reply - not really sure what's going on there. Anyways, I found out my room would be 1 queen bed with 1 sofabed. Very annoyed, I pleaded with the hotel that this was unacceptable and they blamed hotwire for the fashion they market their hotel. I was offered a room with 2 double beds for an additional $30 but I refused. I then contacted hotwire, ironically they blamed Staybridge and that it's up to the hotel to deem what's adequate accommodations for the number of specified guests. It became an argument of is a sofa bed adequate - in no shape or form do I believe so...I'd rather sleep on the carpet than a sofabed. As you know hotwire doesn't do refunds or transfers so I was a bit stuck.
I figured I'll go to the hotel in person and plead my case again face to face. The woman was very nice and understanding but stated she didn't have any control over hotwire's way of business - she did offer the upgrade of $10 for 2 double beds and I had no choice but to accept.
I very much enjoyed our room - very clean and spacious. I'm not a big fan of the bathroom sink being in the open but no big deal. It's awesome having the kitchen (with fridge) as we had a ton of groceries to keep cool. I would stay here again for sure but only for 2 people...in my opinion - 4 people need 2 queen beds.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soultosqueeze617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

290 reviews from our community

Traveler rating
    144
    95
    29
    10
    12
See reviews for
141
31
12
64
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Newfoundland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

We were very disappointed by our recent stay at this hotel. We had previously stayed here and been very pleased, but we will never book here again.

First, the breakfast buffet was good but very overcrowded. The way it is laid out causes a lot of "traffic jams" and even makes it hard for staff to put out items.

The room itself was very spacious and great for a family as we could make meals. It was clean and equipped with anything we might need.

However, on the second evening we stayed there, we came back to the room and the water level in the toilet was very high. We figured something must be clogged and didn't want to flush it just in case so we asked for (and received promptly) a plunger. We used it and the water level retreated and we thought no more of it. Just before bed, we heard a lot of "gurgling" from the toilet and realized the water level had crept back up so we repeated the process and headed to bed.

Unfortunately, while we were sleeping, the toilet overflowed everywhere. (This was before the flooding in Toronto and not related). There was a good inch of water in the bathroom, in the hallway with the sink and the carpet on one side of the bed was soaked. We also had one bag that was at the end of the bed that got wet and ruined some of our souvenirs from our trip. We called and they were very prompt about cleaning it up however the carpet remained soaked for the entire rest of our time (1 night/2 days left). We were not given another room as they claimed the hotel was fully booked. We asked if they could try a wet vac or the like and nothing was ever done. I would even have been happy with a fan to help dry it out a bit! I ended up having to put towels down so we could walk to the bathroom and not get our feet wet, and they didn't last long before they would be soaked as well.

In the end, the customer service was sorely lacking when we needed it most, and we will not be returning to this hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nektarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Toronto, responded to this review, July 30, 2013
Dear nektarine,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 8, 2013

First time at this particular Staybridge; spent one night. Primary reason for choosing this spot was location relative to the event I was attending but as a bonus I was able to use my Priority Club Points for a free night’s stay!

Did not spend a lot of time at the hotel but there were no disappointments. It was what I’ve become used to with Staybridge Suites; friendly staff, very clean and quiet. The elevator at this one seemed a bit slow but provided a good excuse to take the stairs. Carpet in the stairwells looked like it might be starting to wear but it was still very clean.

Didn’t take advantage of the dining room this time, but if it’s anything like the Guelph location, it’s a very nice added bonus. The Bridgemart mini-store is in the same area and has necessities including snacks, microwave friendly meals and toiletries.

Recommend this hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SwimBikeRun_RMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 31, 2013

Very satisfied with my stay here. Clean and spacious rooms, fast internet, daily house-keeping, attached kitchenette, good location and friendly staff. Would definitely consider this hotel next time. Ideal for families with kids and extended stays.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Venkata B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

A large contingent of family members decided to stay at this hotel for a wedding on the weekend of May 17-20,2013. The hotel is just north of the border of the city of Toronto-conveniently located to a number of expressways and 25 minutes due east of the airport. We have stayed here on a number of occasions and return when possible because of the great value and proximity to family. The hotel has undergone a wonderful major renovation and check-in/out was smooth and effortless. My husband and me shared an 'accessible' room with my 93 year old frail mother. The room was perfect for my mom with all the necessary bathroom amenities for a frail adult. My husband and I were quite comfortable on the sofa-bed in the living room. Other famly members had 2-bedroom/bathroom suites that were spacious and comfortable. The included generous daily buffet breakfast was held in the spacious front reception area. It was a treat-with items to suit every possible taste and kid-friendly (waffles, eggs, sausage, fruits, cereal, oatmeal etc). A nice touch is the 24 hour tea/coffee available in the lounge. The staff were courteous and polite to a fault, and my husband enjoyed his swim in the larger than usual, heated indoor pool. There is ample parking, and the quiet suburban neighborhood allows for a pleasant stroll to a lovely nearby park where we saw abundant bird life including a blue heron. Two blocks north is the busy suburban Highway 7 and a cornucopia of asian-themed shops and restaurants. And all this-including a daily newspaper-for around C$120/night including tax for our room (higher for the 2 bedroom suites). Can't be beat.

Room Tip: Can book directly from hotel's website for 'best available' rate.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Naomi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 21, 2013

We stayed at this hotel over the Victoria day weekend. The hotel is clean, and the staff at the front desk was amazing. I would recommend this hotel to anybody visiting the area. There are many shops within walking distance and the location was perfect for a wedding we had at the banquet hall just down the street. The continental breakfast was perfect, but if you stay more then two days probably best to get breakfast somewhere else as the food variety was the same, but it still was perfect for us. I have no complaints. The hotel is perfect for families. As the bedroom is separate from the main area. It was great to put the kids to bed and then watch a bit of TV without the walking the kids. The heated pool was great and the kids enjoyed it. It's a great location, close to most major amenities (shops, restaurants, grocery stores etc...).

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Whiseboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 20, 2013 via mobile

We stayed here for Victoria Day long weekend. The location wasn't very nice right in a residential neighbourhood, nothing nearby. But i already knew that so I can't really complain. The hotel looks very nice with the renos. Room at first look was really nice, until you look closer and see the dirt. It desperately needed a dusting which I did as I didn't want to touch anything. As a previous review mentioned there was hairs on our bed too! Gross! They definitely need to do a better job cleaning daily, breakfast could be much better and fresher. Overall I wouldnt stay at this particular Staybridge Suites again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AFS2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Markham hotels
1.6 mi away
Hampton Inn & Suites by Hilton Toronto Markham
2.8 mi away
Hilton Toronto / Markham Suites Conference Centre & Spa
0.7 mi away
Hilton Garden Inn Toronto/Markham
Show Prices
Show Prices
Show Prices
1.7 mi away
Homewood Suites by Hilton Toronto-Markham
0.4 mi away
Courtyard Toronto Markham
Courtyard Toronto Markham
#11 of 15 in Markham
4.0 of 5 bubbles 204 reviews
2.4 mi away
Courtyard Toronto Northeast/Markham
Show Prices
Show Prices
Show Prices

Been to Staybridge Suites Toronto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites Toronto

Property: Staybridge Suites Toronto
Address: 355 South Park Road, Markham, Ontario L3T 7W2, Canada
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Markham
#6 Business Hotel in Markham
#7 Romantic Hotel in Markham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Toronto 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in Markham,the high-tech capital of Canada, Staybridge Suites Toronto Markham is the perfect hotel choice whether staying for 1 night or 30! Our All-Suites hotel offers spacious rooms, the perfect option to spread out and Get Comfortable while away from home! Whether for business or pleasure, our guests can stay connected to work and home with our free wireless high-speed Internet everywhere and free local phone calls! Surrounded by the communities of Markham, Thornhill and Richmond Hill, Staybridge Suites Toronto-Markham is conveniently located to major highways 401, 404, 407, 400 and 7 and in close proximity to many of Canada s top national and international firms including: AMD, CGI, DELL, Motorola, IBM, Apple, State Farm and Magna, to name only a few. Visiting the Markham and north Toronto area for vacation? Well, you have come to the right place! We are closely located to attractions that offer something for everyone including golf at any of the local 12 golf courses including the renowned Angus Glen Golf Course, Canada s Wonderland, Toronto Zoo, Ontario Science Centre, Pacific Mall, Vaughan Mills, Markham Theatre, CN Tower, and Air Canada Centre. We are also surrounded by a wide selection of restaurants, shopping and entertainment theatres and only minutes away from the metropolitan city of Toronto!As of May 22nd, 2012 we will begin our multi-million dollar renovation. With our guest in mind, we will do everything possible to avoid interruptions during your stay. Please be patient as we transform into a “Great Hotel, Guest Love” ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotwire, Priceline, Travelocity, Hotels.com, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Staybridge Suites Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites Toronto Hotel Markham
Staybridge Suites Markham
Toronto Staybridge Suites
Staybridge Suites Toronto Markham, Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing