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“Great value and great place”

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Staybridge Suites Toronto
Ranked #7 of 15 Hotels in Markham
Certificate of Excellence
Ottawa, Canada
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great value and great place”
5 of 5 bubbles Reviewed February 11, 2013

We had two rooms - 1 king bed and 1 bedroom. Everything is clean and new, the well-appointed rooms have a fridge, stove microwave, dishes, glasses and cutlery. The breakfast was very good: mass-made omelets with cheese, sausage patties, cereal, a make your own waffle station and the usual continental breakfast fare. There are many restaurants a little beyond the residential area of the hotel.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ms-behaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
    145
    95
    29
    10
    12
See reviews for
141
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed February 11, 2013

If you're heading to the area for a hockey tournament save yourself the trouble and book elsewhere. We were harrassed continually by "management" and were treated very poorly by the night staff. Keep in mind we are not a men's team or parents of older teens this was a team of 7 year olds & families. They are not prepared for the minor inconveniences of travelling teams and should not be listed as a tournament hotel in my opinion. Otherwise this is a nice hotel and is very good value for the price including a solid breakfast.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Toronto, responded to this review, February 25, 2013
Dear RichP61,

Thank you for taking the time to express your thoughts and concerns. I am pleased you found our hotel nice. Please accept my apologies for falling short of your expectations with the poor service you received during your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly. We all hope that we will have the opportunity to host you again on a future visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

We got 2 suites (2 br and 2ba each) at the Staybridge Suites last weekend. What a wonderful hotel! The staff were perfect. They were friendly and helpful without being overbearing. We got a great deal on a beautiful room. My kids commented on the great night's sleep they got in such comfy beds. They loved the pool too. I thought there was a hot tub and there was not - but it's my own fault - I should have paid more attention.

All in all - I will absolutely stay there again. Downtown is great if you absolutely need it - but we were close to the Science Centre and all sorts of other activities without being crowded without a pool like most city hotels. Breakfast was also great.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kellyjelly123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

I can't believe what you get for the price. Suite had 3 TVs, 2 separate bedrooms, a family room, full kitchen, two bathrooms, one with shower and the other with bath. Better than some condos people live in. The main sitting area downstairs was a great hangout and the pool is clean and NOT busy. To top it off you get a free breakfast which includes omelettes.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

The room was big and spacious and really nicely renovated. The service from the staff was very nice and helpful.The breakfast was good too. The only downside was that the fridge was a bit noisy. My sister stayed at the hotel at the same time and she also enjoyed her stay.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Miranda0699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 5, 2012

I booked this hotel for 4 nights by chance from hotwire. The reservation from hotwire didn't go through, Patrick contacted hotwire and resolved the issue when we checked in. We travelled with 2 young kids, one 4 years old and the other 2. Due to jet lag kids woke up at about 2:00am. Thanks for the kitchenette in the studio room we can cook hot meal for them at midnight. Free breakfast is delicious, everyone loves it. The queen size bed plus the pull-out sofa in our studio room is right fit for our family. Every staff was friendly, everything was beyond our expectation, so we decided to extend the stay and cancelled a following reservation at a nearby 3.5 star hotel. Very much appreciated for the kindly help from operations manager Diana, sales director Susan and other staffs during our 7 days stay in the hotel.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JM Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas
Level Contributor
314 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

Stayed here towards the end of November for 6 days. We initially intended to stay in downtown Toronto but were turned off by the parking and difficulty with parking -- we wanted a rental car rather than public transit. So we looked towards the suburbs. Staybridge is near both the 407 and the 404. 407 took us to Niagra Falls, while the 404 took us right into downtown which made the location ideal for everything we wanted to do.
The rooms are clean and attractive. Having a small kitchen makes a big difference when you're traveling with family. We had a smaller suite which meant all one room but it was fine. I saw some complaints about road noise but I was hardly noticeable from our room on the 3rd floor overlooking the 407. We were also by the elevator but didn't notice hallway noise.
They have a warm breakfast of eggs and sausage or eggs and bacon (changes daily) as well as fruit, bagels, a waffle machine, and yogurt. They also have snacks in the evening (tues/wed/thu) but we only made it on time on Nacho night so I can't speak to what they had the other nights.
The staff was fantastic. Kim was very helpful prior to our stay by resolving a problem I had with my reservation which made a huge difference in our ability to enjoy the trip. Patrick also went above and beyond when one night we were looking for hot chocolate. They have coffee, tea, and usually hot chocolate in their common area off the lobby. When we got back one night, there was no hot chocolate. When I asked Patrick, he said they only had Apple Cider that night. So we went to our room. About 20 minutes later, we ran into Patrick in the hallway and he was on his way to our room with 3 mugs of hot chocolate he managed to find. We were not only surprised that he did this, but that he knew who we were when I hadn't even given our name when I asked about it earlier in the night. Both Kim and Patrick are examples of the high quality of service you'll find at this hotel.
It's a great value for the quality of service and location.

Room Tip: Other reviewers mentioned avoiding the freeway side but I didn't have an issue. Perhaps being o...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Toronto

Property: Staybridge Suites Toronto
Address: 355 South Park Road, Markham, Ontario L3T 7W2, Canada
Phone Number:
Location: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Markham
#6 Business Hotel in Markham
#7 Romantic Hotel in Markham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Toronto 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in Markham,the high-tech capital of Canada, Staybridge Suites Toronto Markham is the perfect hotel choice whether staying for 1 night or 30! Our All-Suites hotel offers spacious rooms, the perfect option to spread out and Get Comfortable while away from home! Whether for business or pleasure, our guests can stay connected to work and home with our free wireless high-speed Internet everywhere and free local phone calls! Surrounded by the communities of Markham, Thornhill and Richmond Hill, Staybridge Suites Toronto-Markham is conveniently located to major highways 401, 404, 407, 400 and 7 and in close proximity to many of Canada s top national and international firms including: AMD, CGI, DELL, Motorola, IBM, Apple, State Farm and Magna, to name only a few. Visiting the Markham and north Toronto area for vacation? Well, you have come to the right place! We are closely located to attractions that offer something for everyone including golf at any of the local 12 golf courses including the renowned Angus Glen Golf Course, Canada s Wonderland, Toronto Zoo, Ontario Science Centre, Pacific Mall, Vaughan Mills, Markham Theatre, CN Tower, and Air Canada Centre. We are also surrounded by a wide selection of restaurants, shopping and entertainment theatres and only minutes away from the metropolitan city of Toronto!As of May 22nd, 2012 we will begin our multi-million dollar renovation. With our guest in mind, we will do everything possible to avoid interruptions during your stay. Please be patient as we transform into a “Great Hotel, Guest Love” ... more   less 
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Also Known As:
Staybridge Suites Toronto Hotel Markham
Staybridge Suites Markham
Toronto Staybridge Suites
Staybridge Suites Toronto Markham, Ontario

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