My family members recommended this Best Western hotel. We booked only 2 nites initially, but extended as we find this hotel with friendly staff. Car parking is great..ample spaces and they have covered parking if raining.More
- Free Wifi
- Free Parking
My family members recommended this Best Western hotel. We booked only 2 nites initially, but extended as we find this hotel with friendly staff. Car parking is great..ample spaces and they have covered parking if raining.MoreShow less
Thank you for taking the time to write your review on Trip Advisor, and such psositve comments. We invite you back on your next trip to the Lower Mainland.
This hotel is older, but very clean and well managed. I had a booking issue... with an on-line booking service. It was not the fault of the hotel. Perhaps the owners should replace or repair a few things.... BUT the bottom line is that for a very clean hotel, comfortable bed, good food and a friendly staff, it was a great value. Sure I would love marble tile or fancy amenities. However, I was not willing to spend more than double to price for a smaller room at the Fairmont downtown. I have stayed in both. These people were nice! Good value for the dollar.
Hi guys i am a truck driver and i was stock in British Columbia.then my company provide an hotel for me.i know whats on and whats off in hotel.its same thing if you guys words HOTEL.but here in Best Western you feel different and nice food..try and you wont be regret at all...
Thank you for staying with us and we do value our truckers business. Thank you also for your positive comments and we welcome you back to the Best Western PLUS Chelsea Inn soon.
Road access is awful. Miss the entrance and you are doomed. Everything is near worn out. The door lock worked every 5th try if you got lucky. It wasn't the key cards. Its clear that management will not spend $ on outside services. They sell pop at the desk because the machine is broken - not signed though. You get to figure that out yourself. They obviously gamed the system to get rated as a plus. BW should review this. Lots of highway noise no matter where you stay. Manager's routine responses to the comments are all just fluff. I will not darken their doorway again.
Hello and thank you for your response. We are proud to be a Best Western PLUS property.
We are located next to a highway and also the Royal Columian Hospital which serves as a benefit to most of our guests. Our vending machine did go out of commission on the friday and getting a repairman on the long weekend was impossible, hence is the reason it was being sold from the freont desk. I am sorry that the signage on the machine was not made eveident. We had many teams staying at the hotel and it could have been removed. Thank you for your constructive comments and we will work hard on imporving our services to our valued guests. We welcome you back anytime.
Our team had a great stay while staying here for provincials . The breakfast room is a great room for preparing meals. Will suggest this to teams traveling in the future.
We found the hotel in the middle of the night as a "walk in" after a long drive from the southern interior of BC. We needed to be close to Royal Columbia Hospital and it is located only a couple minutes away. Staff were so friendly and helpful that we felt like we were welcomed home after each long day at the hospital. They have a hospital rate and when we asked about it a couple days after we had arrived, they politely told us that they had already adjusted our rate as they had realized why we were there. They have a great continental breakfast daily and free wi fi. The rooms were clean and quiet. We are from a small town and used to a slower paced, friendly atmosphere - I expected the "big city" to be impersonal and uncaring. I was wrong - the staff at the Best Western made us feel at home and offered genuine conversation. Thank you very much. Please don't hesitate to stay here.
I would lke to thank you for your comments and knowing that we exceeded your expectations gives us satisfaction that we are doing our job. We welcome you back in the near future.