Took the SeaBus to North Van for a Sunday outing and stopped in for lunch. Food and beer were fine but the place is poorly managed. We are unlikely to go back.
When we first arrived we were told it would be 20 minute wait and that we could wander and return which we did. Returned in about 15 minutes and advised that there were still two parties ahead of us. No problem. A party of 3 showed up behind us. There were offered a seat in the front lounge area immediately and told they could order and have their meal there. They proceeded to do that. After they placed their order a table vacated in the restaurant and they asked if they could move to that table. The staff were happy to accommodate them. Meanwhile we and two other parties were still patiently waiting. Had we been seated almost immediately after that we would have been quite fine. But it took another 10 plus minutes before we were seated.
Service was then slow. We ordered drinks and food at the same time. One draft beer and one coffee. Drinks arrived. A couple was seated next to us. Same waitress. They ordered and shortly after that they were served food. At that time we were advised by our waitress that she had forgotten to place our food order. Apologized and said she would comp the beverages. Eventually our food arrived. Nicely presented and tasted excellent.
Another couple in the same general area had been waiting patiently to pay their bill. They were told by the same waitress that she would bring the machine. Because we had other things to do, after eating we put our credit card out on the table which the waitress noticed when she cleared plates. We also asked for more coffee.
The waitress made 5 trips to the service area without picking up a coffee pot. She eventually headed our direction with the credit card machine and turned around when she realized that she had forgotten the coffee. She then proceeded to process our bill before returning to the other couple whom had been waiting a much longer time to clear their bill.
In my opinion poor management, poor supervision and poor training.
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