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“Great Restaurant at the Pinnacle Hotel (North Vancouver)”

The Lobby Restaurant and Lounge
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Certificate of Excellence
Price range: $8 - $23
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Dining style: Casual Elegant
Cross street: Lonsdale/Esplanade
Transit: Either by Bus or Seabus, we are just a short 2 minute walk from the Lonsdale Quay. Just head east out of the Quay and look for The Pinnacle Hotel at the Pier. We are located in The Lobby!
Description: Settle in on the North Vancouver seaside for a fresh perspective on delicious dining and west coast flavours. Our restaurant is inspired by BC's natural abundance of seafood and fresh, sustainable ingredients. From casually elegant business lunches and signature dinners to scrumptious weekend brunches, enjoy impeccable service and relaxed harbour-side dining. By utilizing local sustainable products, our culinary team brings the full flavours of the North Vancouver region to life with carefully prepared dishes, maintaining the integrity of the ingredients to deliver a truly remarkable dining experience.
Reviewed March 15, 2013

Last Sunday evening my wife and I suggested to two other couples that we dine at the Pinnacle for reasons that included a convenient location and several previous superior dining experiences (Breakfast,Lunch and Dinner).

In short, the hotel and restaurant have their act together. From the time we entered the Hotel the front desk staff were instantly gracious in acknowledging us. Then the Restaurant hostess provided us with a warm greeting and a genuine smile. Our reserved table was perfectly situated near the window with a view. Next, with exactly the right timing, our server arrived and made a personal connection with the group. Her performance throughout the dinner was impeccable! What about the food?
The group ordered everthing from the signature Prime Rib to the mussels and seafood chowder.
The verdict? 10/10. Credit to the skilled kichen staff.
We are lucky to have this establishment in North Vancouver and for all those who experience it once will assuredly be back!!
Thank you,
Bill Hubbard

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Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at The Lobby Restaurant and Lounge, responded to this reviewResponded March 22, 2013

Dear Guests,
Thank you for your kind comments of your recent visit at the Lobby Restaurant. We are pleased to hear that you enjoyed your experience. I will surely pass on to our team as they are excited to receive them.
We look forward to welcoming you back.

Best Regards,
Haymond Ng
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (385)
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291 - 295 of 385 reviews

Reviewed March 11, 2013

If you're like me and air conditioning in March - or any month - turns you to ice, this is not the place for you. What else could make it so cold in there? Also food took a looooong time to arrive. And my coconut curry was anything but. No taste of curry. No taste of coconut. 4 broccolini stalks. 2 bits of carrot. A tomato stew with some tofu. What? Coconut curry?????
Also I had insomnia until 5 am (seriously), which happens with MSG with me (and lots of people). So I strongly suspect MSG was used. Forgot to ask before ordering...
My husband said his soup was excellent, and his mussels and linguine were 'average' and he didn't finish his chocolate cheesecake (!). The room is quite beautiful except for the TV over the bar and the chairs are comfy.
Hugely overpriced.

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Thank helenmarie9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at The Lobby Restaurant and Lounge, responded to this reviewResponded March 15, 2013

Dear Guest,

Thank you for taking the time to provide your constructive feedback of your recent dining experience with us at The Lobby Restaurant. We are very sorry and surprised to hear that you did not enjoy your dinner with us. We always strive to and pride ourselves on providing an enjoyable and memorable experience for our guests, and are disappointed to hear that we did not achieve this.

With regards to your comments of the possible use of MSG, I would like to assure you that we do not use any MSG in any of the menu items served in the restaurant.

If you would like to share more details of your experience, please contact me directly at the hotel at 604-566-8229. The additional feedback provided will help us ensure that your futures visits with us will be more enjoyable.

Thank you again and I look forward to hearing from you.

Best Regards,
Haymond Ng
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

Great restaurant with friendly and efficient service, always very good food. make sure to make reservations on Sunday night for their Prime Rib Dinner.

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1  Thank jas1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2014

Dear EricAndLatrice,
Thank you for taking the time to provide your feedback on your recent visit. We are sorry to hear that your experience was not flawless. Rest assured that I will definitely be reviewing it with our team.
Thank you again for your business and we hope you will give us another chance to service you in the near future.

Best Regards,
Haymond

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

Decided to try this restaurant out. First 2 courses were tasty but the whole experience was not The atmosphere is reminiscent of a cafeteria... dress is VERY casual. Service was good but the dessert, creme de brulee, was inedible!!! Both were sent back minus one bite..... server did not appear to be surprised... coffee arrived as did the bill... no attempt to offer even a free coffee (1 cup of coffee or tea $3.50). With so many excellent restaurants on the North Shore, several within 2 blocks of The Lobby, I will not return here.

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Thank CKJ_MOM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at The Lobby Restaurant and Lounge, responded to this reviewResponded February 9, 2013

Dear Guest,
Thank you for your recent visit at the Lobby restaurant. We are sorry to hear that the overall service did not meet your expectations. Rest assured that I will review your comments with our team.
We hope to welcome you back in near future.

Best Regards,
Haymond Ng
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

A group of 9 couples were once again at The Lobby Restaurant and Lounge.
The quality of food, the service / attention to detail was a fine dining experience.
The dine out menu had a lovely Variety and the presentation was classy.
Each staff member was friendly and had great menu knowledge.
Sharon - the Manager on duty was involved to ensure that our party was well looked after - she did a fine job.
We are sure to be back and highly recommend this lovely restaurant to family,friends and readers of this review.

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Thank Al-Noor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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