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“Great experience on the Vancouver waterfront!”

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Lonsdale Quay Hotel
Ranked #4 of 10 Hotels in North Vancouver
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great experience on the Vancouver waterfront!”
Reviewed December 4, 2013

We loved the location, we loved the hotel, and we loved being on the waterfront at a reasonable price! Our request for a water-side room was gladly accommodated and we're glad we made the request - the view was beautiful and we enjoyed watching the harbor activity.

The directions on the hotel's website were very easy to follow and got us to the hotel without any problems, which is always a great help in a new city. Once there, we found the hotel very centrally located and easy get to get around from.

The rooms are quite large and clean, the decor was suitable for a standard room, and the staff was very helpful and friendly. We would definitely stay here again on our next getaway to Vancouver.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 141cjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, December 18, 2013
Dear Guest,

Thank you for taking the time to write a review. We are so happy that you had a great experience in Vancouver and at our hotel! Your tip on getting the directions from our website was great, as it is very helpful.
We also are happy that you found the rooms to be clean and specious. We look forward to welcoming you on your next getaway to Vancouver!

Sincerely,

Farah Stéen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
Stockholm, Sweden
1 review
Reviewed December 2, 2013

We recently travelled as a family to Vancouver to visit family. This hotel was reasonably priced, and close to our family. We wanted to not use a car, and be able to use the transit as much as possible. It was very efficient, and saved a lot of headaches with traffic. We usel the seabus daily, and found that the bus and train connections were excellent. It added to our experience.

The hotel itself is located in a public market, and we enjoyed the various food options. With children, you do not want to be in a restaurant all the time. They loved the fish and chips, and we loved the homemade soups. Also, budget wise, it made sense. They enjoyed running around the waterfront plaza while we took the sites on the waterfront. The festivals are very good, as was the farmers market. This is not a typical "downtown" hotel. You will find something for everyone in the market. We did try some local eateries, and were pleased also.

The hotel seemed very busy, but the staff was good, and we returned to clean rooms daily. It is not a brand new hotel, but it suited us very well, the bedding had been refreshed, and the bathrooms were very clean and tidy. Being in a public market, we felt safe with our key entry, and it was quiet at night.

I have recommended this hotel upon our return, and would say it is very family friendly and transport friendly.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familyfourvagabonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, December 18, 2013
Dear Guest,

Thank you for taking the time to write a review. We are so happy that you had a wonderful time at our hotel and in Vancouver! Our entire team appreciated your kind reviews about the staff and housekeeping.
You are right, the public market below is very accessible and wonderful when travelling with children. We look forward to welcoming you back on your next trip to Canada and North Vancouver!

Sincerely,

Farah Stéen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
1 review
Reviewed December 1, 2013

I have traveled to world. I have stayed in many luxurious hotels as well as in bed and breakfast places. I really liked this hotel. It has a great location and staf is very friendly. My room was clean and services were good. On my next stay in Vancouver I will definately use this hotel again.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenka C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 1, 2013

On a geocaching weekend with a friend and wanted to stay at this hotel for the location. The location was great but the room was not. Was about to climb into bed when I looked at the sheets and they were dirty they had not been changed. Went to the front desk and we were given a sheet and and I than asked for clean pillow cases also. Got back to the room to change the bed ourselves and decided after we saw the dirty bandage we also needed a top sheet as we were not given one. Back to the front desk and asked for another sheet. They did not have one but would get one and send it to our room. Well we finally got the sheets and got the bed made. We were given breakfast vouchers for the hotel and l5% off the first night for our trouble. The room also was very dusty and could use a complete cleaning. Would we stay here again, no.

  • Stayed November 2013, traveled with friends
    • Location
    • Cleanliness
Helpful?
Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, British Columbia, Canada
Level 5 Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 28, 2013

Sometimes the location is the key and with several hikes planned around North Vancouver hills and access to transit this looked like a great hotel for us.

The Room was filthy. One of our two beds had not been made and came complete with hair and a dirty band-aid. There was only one employee so we had to change the bed ourselves.
The heater had not been used in a long time when we turned it on it blew dust like confetti into the room. The lampshades and table tops were covered in dust and there was to much of it to have been from the heater. In an effort to make us happy for having to change a bed ourselves they gave us breakfast coupons. Good thing as the restaurant was a tiny area squeezed into the end of the building with sparse portions and excellent service (as we were the only people eating).
On our next trip to North Vancouver we will stay somewhere else.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra, Ghana
1 review
Reviewed November 22, 2013

On a recent trip to Vancouver for a conference, we found the hotel to be very convenient to the local attractions and to where we needed to be (conference center). We booked an Executive room and had a little balcony. The weather was a bit cool, but would have been nice to have breakfast if it was warmer. We found the market below to be handy, and our food budget appreciated the different food options. The water taxi is just outside the door, and we found that it was easy for us to go to the downtown area. Everyone was very nice, and the room was clean and comfortable. I liked having a water-cooler in our room. The next time we come, we would like to use the Canada Line as there is no need to have a car at this hotel. It is easier for an out of towner than dealing with the traffic in a big city.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antoinette K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2013 via mobile

It is what you would expect of a 3 star hotel. I wouldn't give it more. We booked a last minute getaway and got a $85/night price for a standard room, two double beds. Travelled with our family: 2 adults, 2 kids (toddler & baby).

Cons:
-we can see how people are deterred by the $250 deposit. It's a bit steep for a 3 star hotel, but we never had any issue and were only charged parking and two $4 facility fees (don't ask me what that is). Again, no issue with it at all because it is on the terms (hidden click-thru link though) on our confirmation email. If you didn't know about this before hand, which would be very easy, it could make it a not-so-pleasant start to your stay.
-they advertise parking as $10/day but it is actually $12
-when we arrived I found lipstick on a glass, and I called and had them replace all cups. Absolutely disgusting. Also, the coffee tray and maker was super dusty (I went ahead and dusted it myself)
-the front desk could do MUCH better as far as hospitality (it IS their industry, no?!); when we arrived we got no more than "can I help you?" Where is the smile and "welcome to our hotel!"? Train your staff better. Honestly, we had friendlier interactions with housekeeping (who asked how we were and told us to have a wonderful day). They should definitely train/hire front people who do their jobs properly. Sort of leaves a bitter taste in your mouth, for being in the service industry, in my opinion
-there were some long hairs on the walls of the bathtub (eww!).. I just think for a 3 star hotel you find things like this because they don't have attention to detail
- we heard loud indian music for a few hours at night (our neighbors above played some tv loudly!) but we were exhausted and fell asleep- couldn't complain as our baby is teething and woke up and cried a few times in the night. It evened out.
- people could complain about the decor in the rooms. Definitely 90s. The hallways and entrance have been upgraded- there is want for more.
-Reviewers complaining about the noise, I see what they mean for certain suites. I think there are ones that you walk out and can look down at the market below. Those suites I would not mind, personally, but if I was on a business trip and needed rest, or had young kids napping in the day, I probably wouldn't want it.
-we came back the second day (after room service) and found our door to the outside open! It was freezing in our room (it is mid-November in Vancouver)

Pros:
-the beds are very comfortable! We were well rested
-we found the location charming and enjoyed views of the docks
-there was a small fridge which was handy for keeping food in it (if you have young kids or babies you know how handy it is to have food super close!)
-we loved the restaurants nearby.. For a meal we all chose something we liked downstairs. I have a strict diet (no eggs, dairy, beef, beans..) and I could find things to eat there too. McDonald's is a quick walk away (happy meals can be a quick save and special treat)
-didn't really watch tv (one Curious George episode) but they had a nice HD TV & local cable
-for families it is a good location. Our boys enjoyed looking at the water and watching the boats (we faced the water, east). They enjoyed the lighted fountain at night, and walking up to the "Q". There is a kids section downstairs on the second floor of the market with a kids house with balls, some kids stores, kids loonie rides.
-lots of shopping up Lonsdale
-accessible to the Lynn Canyon, Grouse Mountain, Cleveland Dam, Capilano Suspension Bridge (all on the north shore)
-the accessibility to the seabus is incredible. Quick 4 min walk and you are on the seabus, and 12 min later you are downtown. Our toddler loved it!
-I was pleased to find a pack n play in decent condition for our infant to sleep in. We have been at nicer hotels and had old cribs so this was a pleasant surprise.
-the parking is NOT hard to find. You need to come down Chesterfield (I think that's it), not down Lonsdale, to be able to turn into the parking lot. Easy access to the hotel from there. Just have someone look out for a sign with the logo of the hotel and it says "hotel guest (& free 2 hr) parking" or something close to that.
All in all, you get what you pay for. It is safe, accessible, passably clean (but at least beds were very fresh), nice view, they do nothing to make you feel "special" or like the paying guest that you are, in a nice location, and will give you the basics of what you need if you're mostly looking for a place to stay.

The location and accessibility is what makes it 3, not a 2 star, but I hope the management reads this and knows that BECAUSE of this, they could have the potential to be a 4 star (improvements needed: train staff better, cleaning standards should be higher, need to invest $ and upgrade the rooms/decor).

The true question is:
-would I go back? Yes
-with kids? Yes
-for a romantic getaway? No- I'd go to the Pinnacle

Stayed November 2013
Helpful?
1 Thank spininaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lonsdale Quay Hotel

Property: Lonsdale Quay Hotel
Address: 123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lonsdale Quay Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Come for the Experience! Located on the spectacular North Vancouver waterfront! The Lonsdale Quay Hotel is a gateway to Vancouver's attractions, Whistler and major North Vancouver businesses. Whether for business or pleasure, our hotel is your best choice on the north shore of Vancouver! Explore our new Executive Rooms, Junior Suites and Standard rooms! Our Waterfront Boutique property will leave you with lasting memories. Fantastic Vancouver waterfront boutique hotel located in a vibrant market and shops. Your best North Vancouver Hotel choice. Accessible to all attractions! ... more   less 
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Also Known As:
Lonsdale Quay North Vancouver
Hotel Lonsdale Quay
Lonsdale Quay Hotel North Vancouver

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