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“Boutique hotel in great location”

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Lonsdale Quay Hotel
Ranked #4 of 10 Hotels in North Vancouver
Kelowna BC
Level 5 Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Boutique hotel in great location”
Reviewed February 10, 2013 via mobile

I've stayed here several times and have always enjoyed the visit. The hotel is good and I like the room at the back rather than the water view; they are quite a bit bigger.

The big plus is being located in the Lonsdale Quay Market with its great selection of food to eat and purchase. You have easy access to downtown Vancouver via the Seabus and a great choice of restaurants on Lower Lonsdale. I've often found good deals here via online booking sites.

Stayed February 2013
Helpful?
Thank DavidMJKelownaBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, February 22, 2013
Dear Guest
Thank you so much for taking the time to write a review. We are so happy that you enjoyed the market and its food selections. One can never be bored with all the offerings! I'm glad that you enjoy our standard rooms, and look forward to welcoming you back in the future!
Sincerely,

Farah Stéen
General Manager
Report response as inappropriate
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Vancouver, British Columbia, Canada
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 30, 2013

A friend and I recently stayed at this hotel for a girls' night away. Everything about our stay at the Lonsdale Quay Hotel was exactly perfect for what we were hoping it would be! The lobby of the hotel (I think the 3rd floor of the Quay) looked modern and inviting. Our room, located on the 4th floor, had its own private balcony which I wish we could've enjoyed (it's winter and pouring rain but looked lovely!). The beds were firm but comfortable, although the pillows were a little flimsy so if you need extra support you should bring your own. Everything was tastefully updated, from a decor point of view, and my friend and I both commented on how we actually liked the artwork (how often does that happen in a hotel?!). This was a perfect location for us, because we paid the $11 for parking and just walked everywhere the whole time we were there. Lots of great shops in the Quay and out, and also lots of great restaurants nearby. We really enjoyed our breakfast in the morning; the food was plentiful and tasty and the waiter was incredibly attentive and charming. I'd definitely stay here again for a staycation!!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, February 4, 2013
Dear Jen L,

Thank you so much for taking the time to write such a great review. We are pleased that you enjoyed your “Staycation” and look forward to welcoming you back when the sun is shining and you can use the balcony. We also are happy that you enjoyed the various unique pieces of artwork in the hotel. We hope that our hotel is on your list for another stay, and until then, we thank you for your review!

Sincerely,

Farah


Farah Stéen
General Manager
Lonsdale Quay Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Country, Canada
Level 6 Contributor
205 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 28, 2013

When visiting Vancouver, the Lonsdale Quay Hotel is our favourite place to stay! The staff are extremely kind and helpful. April had us checked in and sorted out with a parking pass in no time! Our most recent visit brought us to Vancouver to celebrate my Birthday. We decided to splurge for a stay in the Carrie Cates Suite. The 180 degree waterfront view and the jacuzzi tub made our stay extra special! The table next to the window is a wonderful place to share a glass of wine and watch the ships go by. If you are looking for a romantic getaway, I highly recommend staying in the Carrie Cates Suite!

One of the best things about the Lonsdale Quay Hotel is the location. It's conveniently situated directly above the market with a fantastic view of the water and downtown Vancouver. There's a parking in the garage below, the Seabus is right next door and there are numerous restaurants and coffee shops within walking distance. You don't really need to drive anywhere once you check in!

Room Tip: If you are looking for a romantic getaway, I highly recommend staying in the Carrie Cates Suite!
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RustyRedHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, January 29, 2013
Dear Return Guest,
We are so pleased that you found the Carrie Cates Suite to your liking, and that you choose to celebrate your birthday in with us. It is always a pleasure to welcome you back, and the flowers you left were so appreciated! My team and I are looking forward to your next visit with us, and hope that we see you and your husband soon!
Best wishes,
Farah Stéen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 26, 2013 via mobile

Went there for a weekend get away, friendly service and a great location. Excellent connection to downtown with the Seabus. The market is very nice and has many great stalls, certainly try the Soupmeister. We will certainly be back here!

Stayed January 2013, traveled as a couple
Helpful?
Thank Cannonball57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, January 28, 2013
Dear Guest,

We are so happy that you enjoyed your stay, and had an opportunity to discover the market below. You are right, the Soup Meister is an awesome place to eat, and they make the BEST SOUP! Its always made from scratch and certainly well worth a visit. We are also happy that you found the service to be friend, and that you enjoyed your getaway! We look forward to welcoming you back in the near future.
Sincerely,
Farah Stéen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Virginia
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 23, 2013

I drove up from Seattle but was late checking in. The staff was very helpful arranging for my daughter to check in earlier than me. They were also very patient with my many calls for directions to the parking garage....she actually stayed on the phone to direct me out of the wrong garage and into the right one.
We didn't have time to use the breakfast coupons because we were taking the early ferry to Vancouver Island.
YES, I definitely would stay here again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pattidiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, January 28, 2013
Dear Guest from Virginia

Thank you for your review. We are so happy that you found the staff to be helpful while you found our parking. I’m so happy that you would choose to stay with us again, and hopefully next time for a longer period of time.
We look forward to seeing you again!
Sincerely,

Farah Stéen
General Manager
Lonsdale Quay Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 18, 2013

We stayed at this hotel in the winter and made the mistake of asking for a room on the waterfront. When we booked in at about 2:30 p.m. on a cold sunny day, we found that the heat had been turned off in the room and the temp. was only 12°C! We turned up the heat and decided the spectacular view and well-appointed, clean room was worth it. The room was on the 4th floor, with panoramic views to the east and south. Hours later we regretted our decision. The heat finally made it to 18°C at 10 p.m. but the bathroom was like a refrigerator for the duration of our stay. But again, that view...... So I would recommend NOT staying in a waterfront room in the winter unless you can be sure it will be warm. Our other complaint was with the WiFi, very thready and frustrating. Polite apologies from staff but no resolution. On the plus side, this hotel is above the Lonsdale Quay Market, lots of good food to sample and shops to wander through, convenient to regional transportation exchange nearby too.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beegee36121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, January 28, 2013
Dear Guest from Victoria

Thank you for your review. We are so happy that you found the Carrie Cates Suite well appointed, and clean. The room does have a spectacular 180 degree view of the city! I’m so sorry you found the room to be cold. We have paid special attention to this, as it is a very large room, and we are now pre-heating the room on cold days before check in. We have had guests check in after your stay, and noted that the warm room was appreciated.
We hope to welcome you back in the near future.
Sincerely,

Farah Stéen
General Manager
Lonsdale Quay Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scandinavia
Level 4 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 17, 2013

I stayed here for 3 - 4 days.
Chose this hotel because of the location in North Vancouver.
The hotel is kind of dark, and the front desk staff seemed to me a bit unfriendly.
Not much positive to say about this hotel in my opinion and my experience..

The location, however is very good.
Great market in the same building.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SalsaSenorita_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this review, January 18, 2013
Dear Guest
Thank you for your review of your stay from 3 years ago. I can assure you that the hotel has improved in so many ways, and you'll find other comments to be positive. I'm sorry that you didn't enjoy your stay, and hope that next time you'll address these issues at the of your stay. Any of our staff would be happy to assist you.
Enjoy your future stays in Vancouver.
Regards,
Farah Stéen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lonsdale Quay Hotel

Property: Lonsdale Quay Hotel
Address: 123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lonsdale Quay Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Come for the Experience! Located on the spectacular North Vancouver waterfront! The Lonsdale Quay Hotel is a gateway to Vancouver's attractions, Whistler and major North Vancouver businesses. Whether for business or pleasure, our hotel is your best choice on the north shore of Vancouver! Explore our new Executive Rooms, Junior Suites and Standard rooms! Our Waterfront Boutique property will leave you with lasting memories. Fantastic Vancouver waterfront boutique hotel located in a vibrant market and shops. Your best North Vancouver Hotel choice. Accessible to all attractions! ... more   less 
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Also Known As:
Lonsdale Quay North Vancouver
Hotel Lonsdale Quay
Lonsdale Quay Hotel North Vancouver

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