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“Staff Not Friendly”

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Lonsdale Quay Hotel
Ranked #4 of 10 Hotels in North Vancouver
Reviewed September 14, 2012

We stayed here May 2012 and found the staff to be especially not friendly. The rooms were small with terrible views. Parking was not clearly marked and involved several trips back to the car to move and park in the correct spot.
Location was cute - in a little area with a few shops.
Breakfast was not as expected - fewer foods items available than we had anticipated - basically just an egg and bread.
i would recommend finding someplace better unless you really want to stay in the Quay since it really is in the center of the Quay shopping center.

  • Stayed: May 2012, traveled with family
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Thank traveler_alb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 17, 2012

Dear Guest,

I appreciate you taking the time to write about your experience back in May. My team was disappointed that you did not find them friendly. I’m sure that you’ll see an improvement on your next stay. Also, MIX menu includes Eggs Benny, three kinds of omelettes, pancakes, French toast etc. You may have had the limited breakfast voucher, limiting your options. Please ask the staff for the full menu next time. I am happy that you found the location to be cute and enjoyed the shopping.

Sincerely,

Farah Stéen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 - 458 of 606 reviews

Reviewed September 14, 2012

This was a great location. We enjoyed 2 local markets and the shopping downstairs and also convenient to other sights in Vancouver. We had beautiful views from our little balcony looking across the water to downtown Vancouver. A quality mattress is important to us and we were not disappointed. The room was very comfortable and clean.

  • Stayed: August 2012, traveled as a couple
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1  Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 17, 2012

Dear Diane C,

Thank you kindly for leaving such a nice review. Our team was very happy to read that you had a comfortable night sleep and enjoyed your weekend getaway!
We look forward to another opportunity to welcome you back soon!

Sincerely,

Farah Stéen
General Manager

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Reviewed September 9, 2012

Very dirty and totally unlike the pictures on their website :( I planned our family holiday for my husband, three kids under 5 and myself since April. The market is fantastic but the hotel is gross, so we left and they lost out in having us for 4 out of 5 nights planned, and thankfully the Pinnacle is very close by. We highly recommend the Pinnacle for their amazing service, fantastic food, extremely clean and modern rooms!!! While cancelling our reservation they never even bothered to ask why we were leaving, great customer service... said no one ever!

Stayed: August 2012, traveled with family
2  Thank Robyn198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 11, 2012

Dear Guest
I'm sorry for your experience. You'll find that most of the comments on Trip Advisor, Expedia etc. will state that other guests found their rooms to be very clean. Also, if you read our previous reviews, guests have called the hotel a "Hidden treasure", and "Worth Checking In".
We are happy that you enjoyed your stay next door.
Sincerely,
Farah Stéen
General Manager

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Reviewed September 6, 2012

Spent Labour Day weekend at the hotel. Fantastic location. Spacious room with view of harbor. Delivered on king bed request. Quiet. Unique building with wonderful Lonsdale Market below on main floor.Price reasonable for Vancouver. Restaurants all over. 10 minute Sea Bus ferry to Vancouver city centre. Left car in garage and took ferry and city buses all weekend. When I return to Vancouver this is where I will stay.

  • Stayed: September 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Ronald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 7, 2012

Hello Texans!

Thank you for your review. I’m so happy that you enjoyed your room, and found it to be spacious. The market is wonderful, and such a great amenity to the hotel. Also, the Seabus is a must do when at our property, and such a great way to explore Vancouver! I’m so happy that you enjoyed your stay, and we are looking forward to your next stay with us!
Sincerely,
Farah Stéen
General Manager

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Reviewed September 5, 2012

My parents just got home from their stay at the Lonsdale Quay Hotel in North Vancouver. They are return visitors to this hotel, are in their mid 80's and were celebrating a milestone anniversary. My dad phoned ahead to book the room they had before (or one similar) and were told it would be no problem. Upon arrival they were put in a room at the back of the building (not the water view they were told they would receive). When my Dad talked to the front desk they were advised they could upgrade for another $40 a night! This was not what they were told on the phone. So they paid the upgrade, plus another $11 a night for parking and what was supposed to cost $90 per night ended up being $141 for a 6 night stay. On top of it, their room was not cleaned properly on a number of days. Really poor service.

  • Stayed: August 2012, traveled as a couple
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2  Thank SolofemaleNelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 7, 2012

Dear Daughter of Guest,
Thank you for taking the time to alert us of your parents stay. We have the reservation being booked under "HOTWIRE" as a Run of the House, no view room. When booking on Hotwire, you are not guaranteed a view, room type or bed type. The booking is sent with no requests to us. We would have no idea that it was your parents anniversary. We would have made every attempt to ensure that had a better view. However, what we did offer for the 40.00 additional would have normally cost an additional 100.00+tax. The room they received is right at the front of the hotel, and had a post card view of downtown Vancouver and is on the ocean front. My team wanted to ensure that they still got a good deal, and a great room.
We do sell rooms on Hotwire as last minute sell offs, however for personal celebrations, we always ask that the guest calls us directly. We will make every attempt to ensure that the guest stay is perfect.
I hope your parents have another chance to book directly with us, and have a better experience on their next stay.
Sincerely,
Farah Stéen
General Manager

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Reviewed September 5, 2012

The Lonsdale Quay Hotel is not what one would normally consider a hotel. There is no hotel front entrance, no hotel back entrance, no grounds of the hotel itself, and very limited amenities contained within the establishment. It is, in fact, sleeping rooms for nightly rent on the upper floor of a shopping center located in North Vancouver.
It appears, especially on the Hotel web site, that there were some rooms that have a limited view of the harbor. However, many of the rooms have no such water view whatsoever. Some of the rooms are positioned, based upn the configuration of the shopping center, whereby most of what you see in looking out a room window is a wall of the shopping center building.
The rooms themselves were not much and overall this is a place to consider if you can get a very cheap rate. However this is not a hotel that one would want to make a destination.
On the plus side, the Lonsdale Quay Hotel, being a substantial part of a floor of a regional shopping center, has the attribute of being very close to the shopping available in the shopping center.
Vancouver is a simply beautiful city in a beautiful area of North America. There has been subtantial building development over the last several years with many new and some really exquisite hotels in the City of Vancouver. Your money is better spent elsewhere.

Room Tip: You want a room with a full view of the water if you reserve any room at this establishment.
See more room tips
  • Stayed: June 2012, traveled as a couple
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1  Thank WanderingTraveler210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 7, 2012

Dear Guest

Thank you for your review. I’m sorry that you found our hotel with limited amenities. The hotel is a 3.5 star rated hotel, offering bathroom amenities, water coolers in some rooms, fridges, and a whole array of amenities located in the Lonsdale Quay Market. Our property offers more choices that traditional hotels. The unique aspect of the hotel is being on the 3rd & 4th floor on a beautiful market. It does not allow for a main floor entrance. Guests are guided up to the third floor check in area. Also, 75% of our rooms have some sort of view, and we are always happy to accept view request. Many times, we do not charge additionally in the standard category for these harbor views.
We hope that if you book directly with us next time, you will request a lovely view room.
Sincerely,
Farah Stéen
General Manager

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Reviewed September 4, 2012

We stayed in room 415 on the top floor for 2 nights. It was pretty nicely appointed, with windows that opened to let in the fresh air and overlooked the new shipyard park area where an outdoor festival took place (Labor Day weekend). The windows were thick enough to block any outdoor noise when closed. We did hear our neighbor's TV one of the evenings, but it luckily wasn't too bothersome. The location was perfect for us - walking distance to many new restaurants, the public market, and the seabus straight to Vancouver. We loved our stay!

Room Tip: I can see how the rooms near the elevators would be very noisy - be sure to ask for something away f...
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  • Stayed: September 2012, traveled as a couple
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1  Thank BiologistInTheWild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farah S, General Manager at Lonsdale Quay Hotel, responded to this reviewResponded September 7, 2012

Dear Guest
Thank you for your review. I’m so happy that you enjoyed room 415. It’s a lovely room overlooking the east side of the harbor. I also enjoyed viewing your photos, and appreciated that you took the time to upload them. The view from the room is very pleasing, and it is my personal favorite!
I’m so happy that you enjoyed the neighborhood restaurants, and the market below. We are looking forward to your next stay with us!
Sincerely,
Farah Stéen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lonsdale Quay Hotel

Address: 123 Carrie Cates Court, North Vancouver, British Columbia V7M 3K7, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in North Vancouver
Price Range: $108 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lonsdale Quay Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Come for the Experience! Located on the spectacular North Vancouver waterfront! The Lonsdale Quay Hotel is a gateway to Vancouver's attractions, Whistler and major North Vancouver businesses. Whether for business or pleasure, our hotel is your best choice on the north shore of Vancouver! Explore our new Executive Rooms, Junior Suites and Standard rooms! Our Waterfront Boutique property will leave you with lasting memories. Fantastic Vancouver waterfront boutique hotel located in a vibrant market and shops. Your best North Vancouver Hotel choice. Accessible to all attractions! ... more   less 
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Also Known As:
Lonsdale Quay North Vancouver
Hotel Lonsdale Quay
Lonsdale Quay Hotel North Vancouver

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