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Reviewed March 14, 2019

Very clean with awesome helpful staff, highly recommend, also WI-FI speed was awesome, also the WI-FI connection was fairly fast and free, very polite and helpful front desk staff, very comfortable beds.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Freedom65542912752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this reviewResponded March 25, 2019

We appreciate your comments.
We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2019

The room was super clean and quiet with a comfortable bed and lots of pillows! A tv in each room, heat was able to warm the room quickly and came with a kitchenette. Great location on the north shore! I.d stay again!

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Mona443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this reviewResponded March 25, 2019

Dear Mona443,

We are very glad to read a review like yours. We are very happy that you were satisfied with your stay and we are very excited to know that you are coming back.

We look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2019

This property is not a hotel it is a motel
The location is on a very busy street and cross street and this creates a very noisy all the time situation
The lower rates to stay here reflect the poor location
Staff add check in were marginally OK ,nothing bad or nothing great
The room itself very basic but clean as well as was the bathroom
My car got broken into two here despite being right outside the door
I got in late and left early so it worked to lay my head somewhere but I would not use this property again

Date of stay: March 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank islandrockin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternHotels, Corporate at SureStay Hotel by Best Western North Vancouver, responded to this reviewResponded March 24, 2019

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

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Reviewed February 28, 2019

I had to extend my stay multiple times due to my mother being in hospital. The staff were understanding and very kind. They were willing to work with me and always were able to make sure i had a room but my sesame room. When I called to confirm and they would ask me how my mother was doing. Amazing

Date of stay: February 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank tamara044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this reviewResponded March 1, 2019

Dear Guest,

Thank you for staying with us.
We are glad that our staff looked after your stay well.
We wish your mother's full recovery, and have a wonderful weekend.

Regards,
SureStay by Best Western North Vancouver Capilano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2019

I have stayed at this location various times over many years . The rooms have been updated and are very clean . The washrooms are modern . My only pet peave is they offer no continental breakfast of any sort . Overall , I recommend the Best Western value wise .

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank danielrX7958QI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this reviewResponded March 5, 2019

Dear Guest,

Thank you for staying with us.
We are glad that you have found our rooms very clean and updated.
Unfortunately, we do not offer complimentary breakfast.
However, we have on-site restaurant called 'De Dutch', independently operating, and many of our guests love it.

We hope to see you next time !

Best Regards,
SureStay by Best Western North Vancouver Capilano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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