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“Could Have Been Better”

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Best Western Capilano Inn & Suites
Ranked #3 of 10 Hotels in North Vancouver
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Could Have Been Better”
Reviewed August 2, 2013

This is an old looking hotel. New paint on the outside would put it on par with the other hotels in the area that seem to be receiving similar reviews. Sleep was comfortable and the room was clean but due to the age of the building it felt a bit like it was rundown. Towel rack was falling off of the wall in the bathroom as well and the ceiling was 'caved in' from a previous water leak repair but it looked like it was about to fall again. I didn't touch it...just in case. Small flimsy window, that didn't close completely, in the bathroom leading to alley behind hotel didn't feel safe either (and I was on second floor). A piece of wood serving as extra security for the front window was appreciated but it doesn't make you feel like you're 'safe'. Towels were taken (bath mat and face towel) after first night but not replaced. Coffee service wasn't replenished either. A complimentary breakfast is standard at BW hotels these days...yet this one doesn't have one...which is very surprising. I would stay here again, simply to keep gaining BW Rewards points, as it's the only BW on the North Shore (North and West Vancouver) but I highly recommend major renovations to bring this property up to normal BW standards.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Brent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    81
    148
    96
    26
    13
See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2013

Enjoyed staying here before the trip home. The room was clean and very comfortable. Old decore, but clean. The staff was very friendly and helpful. The location is about 5 minutes from Stanley Park, right off Hwy 99 to Whistler or Vancouver. Pretty noisy during the day. Major Bus route and a major street. Overall, I enjoyed the stay, not much else to say. I gave the 4 stars for the over friendly staff.
PS. No free breakfast at this Best Western.

Room Tip: Try and stay by the pool, away from the street traffic.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank ih8hiplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 22, 2013

Great place to stay. Staff is wonderful, very helpful and friendly. The area is absolutely beautiful. Close to several great attractions and it is away from busy downtown Vancouver. It is very easy to get to. The beds are very comfortable.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 20, 2013

The room was clean, the bed was comfortable, the rates were reasonable, located close to highway, within walking distance of several restaurants. The traffic noise. Also, there was no small fridge or microwave. Nor were there any recycling containers in room.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bora_bora_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 16, 2013

Unlike most of the Best Westerns we stayed in during a trip in June, this room was dark, without a refrigerator and had soft beds. Looks in need of a total refurb. Front staff was courteous. There must be better places to stay in Vancouver for the price

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KAsperges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
721 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed July 6, 2013

This is a functional room. The sleep was disturbed by a pick truck drinking party outside the door. the staff was not inspiring, but they were helpful. There is a mall fairly close and if you are just passing through Vancouver it is not a bad place to stay.

Room Tip: Rooms in the back are quieter and on second floor. The washers work very well.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank waiake1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 4, 2013 via mobile

This was a nice hotel to stay at. Front staff was polite and the rooms were clean and had lots of room. The pool was a nice touch. It was also a short distance to Stanley park. I would stay here again

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Tamara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Capilano Inn & Suites

Property: Best Western Capilano Inn & Suites
Address: 1634 Capilano Road, North Vancouver, British Columbia V7P 3B4, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Capilano Inn & Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Located only 4km from Downtown Vancouver, we are within easy access to many, restaurants, shopping and recreation areas. This core Best Western offers comfortable updated rooms and suites with kitchenettes. All rooms include amenities such as coffee makers (Tea & Coffee provided), Iron & Ironing board, Hairdryer, Free Parking and Internet Access (wireless). On site is an outdoor heated pool (open May- October), guest laundry and De Dutch coffee shop that is open for breakfast and lunch. ... more   less 
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Also Known As:
Best Western Capilano Inn And Suites
Best Western Capilano Hotel North Vancouver
Best Western North Vancouver
North Vancouver Best Western

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