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“Wonderful time at Pinnacle”

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Pinnacle Hotel At The Pier
Ranked #1 of 10 Hotels in North Vancouver
Certificate of Excellence
Medford, Oregon
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful time at Pinnacle”
4 of 5 bubbles Reviewed September 11, 2013

this hotel is very new and modern. The work out gym had new equipment including half domes, free weights and mats for guests to use. A work out area that was a pleasure to use. The pool was close by ,it was large and lovely. The staff at the front desk were very helpful when I verified "google" directions with them. They gave me the best route to go since traffic is dense. Sebastian and Amanda, the night desk clerks, were considerate to offer a short cut so my husband who was handicapped didn't have to walk so far to a close by restaurant. I appreciated the quiet rooms since we were on the street side.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheila h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, September 13, 2013
Thank you, I will share your great comments with Sebastian and Amanda and the rest of the front desk team.

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
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English first
Oxford, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 11, 2013

This is the third time I've stayed at the Pinnacle and I wouldn't stay anywhere else on the North Shore. We had to spend our first two nights in Vancouver at the Lonsdale and it really is poor compared to the Pinnacle. The staff go out of their way to be friendly and helpful, the gym and pool are better than a lot of private clubs, the food is great, parking is close, accessible and safe and the harbour view rooms are fabulous. You really can't beat it - I am looking forward to my fourth visit already!

Room Tip: I think all the rooms are good
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, September 13, 2013
Thank you and we do appreciate your repeat business.

Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, New Hampshire
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed September 11, 2013 via mobile

Fantastic hotel. Clean / modern rooms, great harbor views, easy to access hotel from interstate 1 in North Vancouver. This is a great place to stay if you are looking to vaca near the mountains, but you want finer accommodation. Pinnacle gives you that but you are outside if the city so you miss most of that traffic. I'll stay there again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, September 13, 2013
Thank you Jay S, your review is very much appreciated.

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 10, 2013

This hotel has all the superficial comforts in a well furnished room with poor customer service and highly inexperienced, arrogant and unfriendly staff. Barely any good mornings or have a good day salutations from staff at the front desk. When I expressed concerns about the room iron having damaged my dress, they indicated that it was my fault. Very poor customer service. The waitress at the restaurant forgot about me and left me to wait for the bill. I had to search another waitress to obtain it. The view is beautiful from some of the rooms but I'd rather stay elsewhere due to the poor service. Truly disappointing.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymond, Director of Operations at Pinnacle Hotel At The Pier, responded to this review, September 12, 2013
Dear D L,
Thank you for taking the time to provide your feedback from your recent visit. We are sorry to hear that you did not have an enjoyable experience. Your feedback is important to us, it will assist us to improve overall guest service. Our team takes pride in providing excellent and friendly service, more importantly creating memorable experiences for our guests. In this case we have not clearly achieved this.
Please accept my personal apology for any inconvenience this has caused you. Rest assured that I will review your comments with our team and ensure this does not happen again.
Thank you again and hope we can serve you again in the near future.

Best Regards,
Haymond Ng
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia, Canada
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

We stayed at the Pinnacle last month. The hotel is located very close to the water. You can take a seabus over to Vancouver or drive over (about 15-20 mins). The harbour view rooms are worth it if you don't mind spending a bit more - they provide a gorgeous view of downtown Vancouver and the water.

As other reviewers have mentioned, the hotel is fairly new. Our room was a good size and well appointed. The separate bathroom had wooden blinds that could be opened so that you could see into the main room. One thing I didn't like about the bathroom is that there was no separate shower - only a tub that had a shower. Some may not mind that but I prefer a shower with glass, not curtains that may rarely get cleaned. Other than that, the room was nice and we had no complaints.

There was a concert outside the night we stayed at the hotel. We were on the 8th floor and could hear the music but I doubt that the concerts are a regular occurrence.

The service at the hotel was very good, though we only really interacted with the front desk.

I would recommend the Pinnacle for a stay in North Vancouver, or if you are looking for a more reasonably priced option than downtown Vancouver but don't want to compromise on quality.

Room Tip: Choose a harbour room for the view
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ToucanSm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, September 13, 2013
Thank you for your great review. Yes the views from our harbour side rooms are spectacular.

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

After changing 8 hotels in 8 days we arrived to North Vancouver Pinnacle hotel for the last leg of our summer vacation in BC. It certainly was a "pinnacle" of our hotel experience on this trip.

It was our first stay here and we were pleasantly surprised. The hotel is new, so everything smelled fresh and clean. The place was very quite, with only a limited number of suites per floor, for those looking for undisturbed night sleep. The rooms were on the smaller size, but they were well designed and had plenty of storage. For those who like firm beds, staying at this hotel would be heavenly. There were several pillows for those who need more than one pillow to sleep with. The sheets were crisp white and of high quality and the comforter was a down filled, which was very much to my liking (may not be so for those allergic to feathers!).

Because the hotel is also a condominium residence, it had amazing amenities: swimming pool, Jacuzzi and a well equipped gym for those who don't want to take a break from their exercise routine while vacationing.

The only downside was the hotel entrance; if your luggage is heavy you have to take a service elevator to get to the reception, although that is not an issue if you get a bell boy to do it for you!

The hotel is also located right across from downtown Vancouver and is accessible by water taxies, so it is not necessary to take the car downtown.

Room Tip: Rooms facing the Burrard Inlet have a nicer view, although you can always hang out on the balcony ou...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mirjana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, September 6, 2013
Thank you, and we are happy that your stay with us, was the "pinnacle" of a hotel experince on your trip. Thank you and hope to see you back again in the near future.
Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
Level Contributor
3 reviews
5 of 5 bubbles Reviewed September 4, 2013

During our trip through West-Canada Vancouver was our last destination, and we had only two days left to stay at this wonderful hotel. We wished we have had more time! Our room with balcony at the seventh floor had a great view on downtown Vancouver.
The rooms are modern, everything was clean and useful. Enough space for your belongings to hang or put in drawers! A comfortable bed a lots of space everywhere. We had breakfast with fresh fruits, granola, pancakes which was excellent and we didn´t pay more than in bistros or other shops! And finally the staff made us feel really at home.

Room Tip: Take a waterfront room which have a wonderful view at downtown.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sabine U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, September 6, 2013
Thank you for your great review.
Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel At The Pier

Property: Pinnacle Hotel At The Pier
Address: 138 Victory Ship Way, North Vancouver, British Columbia V7L 0B1, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Number of rooms: 106
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 106 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
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