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“Amazing hotel”

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Pinnacle Hotel At The Pier
Ranked #1 of 10 Hotels in North Vancouver
Certificate of Excellence
Perth, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Amazing hotel”
5 of 5 bubbles Reviewed June 27, 2012 via mobile

Fantastic location and really good service. Nothing is too much trouble for the staff. I'd stay here again anytime.

Stayed June 2012, traveled solo
Helpful?
1 Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Pinnacle Hotel At The Pier, responded to this review, July 4, 2012
Dear Guest,

Thank you very much for providing your comments on your recent stay. I am very pleased to hear that you found the Hotel and location both enjoyable and memorable.

Thank you for sharing your feedback and we look forward to welcoming you back again in the near future.

Best Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
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English first
aberdeen
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 22, 2012

Was a little worried on discovering north Vancouver was in fact separated from main Vancouver by a large stretch of water, fears allayed on finding a great seabus service running 15minutes during the day and every 30 in the evenings till 1am. We booked the harbour view and the view from our room looked across into main Vancouver giving a wonderful vista and relaxing outlook. The hotel itself definitely deserves its 4 stars starting from very comfortable super-king beds to spacious rooms with all the amenities you would expect from a hotel of this grade. If we had a criticism it would be that there was no shower gel in the room. Very small issue just proving how hard to find something amiss. Would definitely go back next time in vancouver.




  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dandjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 23, 2012
Dear Guest,

Thank you very much for taking the time to share your comments on your recent stay. I happy to hear that you were pleased with the location and found it convenient to downtown. The view is definitely not to be missed and well worth the quick very Ferry ride which is also a very enjoyable and unique experience. Thank you also for sharing your comment regarding bath gel in your room. We do supply a number of personal AVEDA amenities including shampoo, conditioner, body lotion and two different soaps in the room and have found these items to be what is desired. Although if there is a preference for bath gel please do not hesitate in letting us know prior to your arrival and we will ensure to place bath Gel in with our standard amenities.

Thank you for staying with us and we look forward to welcoming you back again soon.

Best Regards,


Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramstein-Miesenbach, Germany
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 19, 2012

My boyfriend and I stayed at the Pinnacle and were amazed by the quality of the rooms and the view. We sat out on our balcony to watch the sun go down both nights over the city. The location to the pier to take the ferry to the city made this a fantastic choice.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 20, 2012
Dear Guest,

Thank you for taking the time to share your comments. We are very pleased to hear that you had a memorable experience and recommend us to others.

We look forward to welcoming you back again soon.

Best Regards,

Tim Morrison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 11, 2012

Really nice hotel in a good area. I'm surprised such a nice hotel allows pets, but they do! I would definitely stay here again if I am in Vancouver well this is actually in North Vancouver. Great views, we were upgraded slightly for free to a room that had the view of Vancouver and the water.

Stay here! You won't regret it!

Room Tip: The rooms with the waterfront views have a great view!
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 13, 2012
Dear Guest,

I am very pleased to here that you and your furry little friend enjoyed the hotel and the surrounding area. Thank you very much for choosing to stay with us and for sharing with other Pet owners that we welcome them and their companions.

We look forward to welcoming you back again soon.

Best Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camas, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 10, 2012

My wife and I stayed 3 nights back in October and we enjoyed every night. We had a harbor view room with the glass wall shower. Very romantic and the hotel was in a great location to get around. Close to local shopping and dining and it took 15 minutes to drive into downtown. I will absolutely stay here again on our next trip. I called the hotel directly to book and they gave me a better deal then listed on the website. The restaurant was great and the daily happy hour was inexpensive and amazing. Man we had a good time. The pool was huge and was surrounded by glass walls. We also had a private balcony we sat on every night, when it wasn't raining at least.

Room Tip: Call instead of booking online for the best deal.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 27, 2012
Dear Guest,

Thank you very much for sharing your comments with our team and with others. We are very pleased that you had a memorable stay and we look forward to welcoming you both back for another visit.

Best Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
109 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed June 10, 2012

We stayed for 4 nights and the service and quality was splendid. Breakfast is cooked and served with a smile.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giggelsteiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 11, 2012
Dear Guest,

Thank you very much for taking the time to provide a review on your recent experience at our Hotel. We are very pleased to hear you enjoyed your stay and I will surely share your kind comments with our team.

Thanks you very much for staying with us and we look forward to welcoming you again.

Best Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
179 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

Really nice, upscale and uber relaxing after a 4 day train ride though the mountains.
Super comfy bed and a variety of pillows to choose from.
Easy online booking and easy call in change of booking from mountain to harbor view; worth the upgrade. I didn't visit a mountain view room but I'd think the building directly behind would block any possibility of a view - I could be wrong.
Parking was easy to find right on Victory Ship way, just pull in park and the $11 a day is added to the room charge - I thought that was reasonable.
Close walking distance to many amenity, pharmacy, grocery, coffee, great markets to walk through.
Pier directly out front for a nice evening stroll along the harbor front and view the skyline opposite, quirky sculptures and cargo ships in the bay.
Restaurant was very popular and busy so we took a one minute walk to the Burgoo across the street and had a fantastic soup and sandwich there. Many resto's to choose from in the area. Room service seemed pretty reasonable in price.
Water, in room snacks and small bottle of wine set up and available in room at a cost - bit steep I thought but average given the venue.
Lots of fresh clean towels and a rocking hair dryer.
Fridge and Coffee maker - creamers in the fridge,
fantastic bathroom with view through bath /shower wall into the bedroom; lay in the nice clean bath (something I never do, but did - it passed the clean inspection) and watched movies through the glass. Blinds can be closed tight for the timid - but remember to close them before you go in - they are controlled from the outside. frosted wall between the commode and the sink for privacy in that area.
Huge pool, great workout area.
Would surely stay her again on my next trip to town.

Room Tip: harbor view, all the way ...
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank akyraty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 11, 2012
Dear Guest, thank you very much for sharing your comments on your recent stay with us. I am very pleased to hear that you enjoyed your stay and your touring around the pier and surrounding waterfront. It sounds like you had a pleasant and relaxing time which makes me and the team very happy.

We look forward to welcoming you and your family back again soon.

Best Regards,


Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel At The Pier

Property: Pinnacle Hotel At The Pier
Address: 138 Victory Ship Way, North Vancouver, British Columbia V7L 0B1, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Number of rooms: 106
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 106 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
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