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“Excellent Hotel” 5 of 5 bubbles
Review of Pinnacle Hotel At The Pier

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Pinnacle Hotel At The Pier
Ranked #1 of 10 Hotels in North Vancouver
Certificate of Excellence
Vancouver, Canada
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed December 9, 2011

Stayed here for one night and it was well worth it.
Very comfy king size bed.
A complimentary plate of fresh sliced fruit was bought to our room.
Nice decor
Beautiful view of downtown Vancouver
Perfect location - you come out of the hotel and you're at the public market, restaurants and stores, buses and seabus that takes you to downtown Vancouver.
Seabus also stops at skytrain station - Skytrain to airport and to downtown core.

The only negative comment: Do not buy their bottled water as it's $6 per bottle. For the price they are charging for a room this should be included for free.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ernest f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, December 12, 2011
Dear Guest,

Thank you for sharing your comments on your recent stay. I am very pleased you enjoyed the comfort of the room and the beautiful view from it. Also thank you for your feedback on the FIJI water in the room. The bottled water is placed in the room as a convenience for our Guests who desire it. I personally would recommend the North Vancouver tap water over bottled but we like to provide a choice.

Again, thank you for your feedback and we look forward to welcoming you back soon.

Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,181 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
  • Portuguese first
  • Any
English first
Kingston, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 7, 2011

This hotel was one of the finest I have stayed in anywhere in the world.

Location: Very convenient, right on the harbour with a view of downtown Vancouver across the water. Near all amenities, great restaurants and shopping close-by (near the sea bus and Lonsdale Quay Market). Excellent launchpad for day trips to Horseshoe Bay, Whistler and Deep Cove. In the heart of North Vancouver, and not far from downtown.

Accommodations:Very clean and very attractive, modern but cosy. Great rooms with full amenities.

Service: Excellent! Very friendly staff that accommodated our every request.

Highly recommended, will be our first choice next visit to Vancouver!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 29, 2011

FABULOUS little place on the water, close to seabus, i will definately be back.. beautiful hotel room.. gotta love the shower.. the only quirk i had was the food!! the cost and the portion you got for what you paid.. there was 9 of us in the hotel, 4 of them big guys (not overweight) and they were truely dissapointed.. they were still hungry after the meals we had there so we started to eat elsewhere.. honestly we could not find the crab in the pasta.. but otherwise what a great place to stay.. i highly recommend it. WE WILL BE BACK

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sherry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, December 2, 2011
Dear Guest,

Thank you very much for sharing your comments on your recent stay. I am very pleased that you enjoyed the hotel and you will be back. Thank you as well for sharing your comments on your restaurant experience. I will surely pass on you comments to our chef as he prides him self on providing an excellent product at good value and he would want to be aware of any concerns you had so he can follow-up with his team.

Thank you again for your comments and for staying with us. We look forward to welcoming you back very soon.

Best Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 bubbles Reviewed November 27, 2011

I recently spent four nights at the Pinnacle Hotel at the Pier. I can't think of anything that would have made it any better! I had a harbourview room and enjoyed spending the mornings eating breakfast while looking out at the harbour. The views of downtown at night are very nice. The hotel is modern, very clean, comfortable, and quiet. The Seabus is just a 5 minute walk away and takes you across the harbour to downtown. From there you can take the Skytrain anywhere in the city, including the airport.

Room Tip: Get a harbourview room if you can!
See more room tips
  • Stayed November 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, December 6, 2011
Dear Guest,

Thank you very much for sharing your comments on your recent stay. I am very pleased you enjoyed your stay and found the location quiet and convenient. We look forward to have you back again very soon.

Best Regards,


Tim Morrison
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosa, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 22, 2011

The best boutique style hotel in BC! We stayed there twice in two weeks for a total of 5 nights and the rooms while not large are well appointed, and the facilities great. Being from Australia, it is important after a long flight to be well received and have a quiet comfortable. Every reasonable request, early check in and late check out, was accommodated where possible and despite some things not going quite right the staff responded brilliantly. Well done Tim, Brendan and all your staff.
David R

  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank davidandanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, November 24, 2011
Dear David,

Thank you very much for you your kind comments about the Hotel and your stay experience. We are very happy you enjoyed your stay and that your feel our team responded effectively to your needs. Thank you as well for your patience on the couple of issues you encountered as our team let me know they appreciated your flexibility and understanding.

We enjoyed meeting you and your wife and please contact me directly when you plan to return as i would be very happy to personally make you arrangements for you.

Best Regards,


Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnigan Lake, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 21, 2011

We stayed for two nights and with the view we had from seventh floor we didn't want to leave the room. Even having a shower was a new experience by having the bathroom wooden blinds open you could see over the water to down town Vancouver. The bed was comfortable and there was no noise so slept very well both nights. The food was wonderful but a bit pricie. The room clean up was quick and very well done while we were down for breakfast. Very clean hotel and was close to the water front market mall and places to eat. There is safe underground parking under the hotel.

Room Tip: Make sure to stay on the view of the water and down town Vancouver. The lights at night are wonderf...
See more room tips
  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan201255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 16, 2011

My recent overnight stay at the Pinnacle was lovely. The staff were unfailing pleasant and helpful. My room was quiet, well-decorated, and the bed comfortable. The location is most convenient for events on the north shore, but I'd be tempted to stay here again and make use of the SeaBus ferry from Lonsdale Quay into downtown Vancouver. I was surprised that parking cost $10 per day, but I'm from a small town, and guess this is typical of a big city. Thanks to all the staff for an exceptional stay.

  • Stayed November 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hamilou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, November 17, 2011
Dear Guest,

Thank you for taking the time to share your comments. I am very pleased you enjoyed your stay and the view of downtown from the bathtub. A definite unique feature.

We look forward to welcoming you back very soon.

Best Regards,


Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel At The Pier

Property: Pinnacle Hotel At The Pier
Address: 138 Victory Ship Way, North Vancouver, British Columbia V7L 0B1, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Number of rooms: 106
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 106 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
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