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“Spacious, comfortable and reasonably priced” 5 of 5 bubbles
Review of Pinnacle Hotel At The Pier

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Pinnacle Hotel At The Pier
Ranked #1 of 10 Hotels in North Vancouver
Certificate of Excellence
San Francisco
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Spacious, comfortable and reasonably priced”
5 of 5 bubbles Reviewed June 26, 2011

The Pinnacle Hotel exceeded our expectations. We knew it was close to the Seabus, giving easy access to downtown Vancouver, but it also had interesting restaurants and shops within easy walking distance. In addition, the room was about twice as large as we expected, comfortable and had everything we needed for a pleasant four night stay. We were on the 7th floor, which made the mountain view ok but not great (I'd recommend a higher floor). When we come back to North Vancouver, we'll stay there again.

  • Stayed June 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SanFranciscoDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, Manager at Pinnacle Hotel At The Pier, responded to this review, June 30, 2011
Dear David from San Francisco,

Thank you and your family for staying with us at the Pinnacle Hotel. We are very happy you enjoyed your stay and found the hotel convenient to Restaurants and to downtown. Next time you visit may I suggest, now that you have stayed on the mountain side of the Hotel, that next time you try one of our rooms on the Harbourside of the Hotel. The lights of downtown Vancouver at night are amazing and definitely something you can enjoy form your private balcony in your room.

Thank you again for staying with us and the team and myself look forward to welcoming you back again soon.

Best Regards,
Tim Morrison
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,181 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 17, 2011

We stayed at the Pinnacle for eight days in June. Really could not fault the hotel. Harbour room view incredible, spacious and comfortable rooms with excellent facilities. Great food and friendly, courteous and excellent service. The area has plenty of amenities and the Market at Londsdale Quay is a real bonus. Just 15 minutes from the downtown Vancouver by frequent and reliable seabus service the hotel is well placed for sightseeing and it was nice to enjoy the peace and beautiful views from North Van at the end of a busy day. A great stay which made for a great end to a great holiday.

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Afm18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 22, 2011
Dear Guest,

We are so pleased you enjoyed your experience at the Hotel and on the North Shore. The North shore definitely has a lot to offer and thank you for recommending the experience to others. The team and i look forward to welcoming you back very soon.

Best Regards,

Tim Morrison
General Manager.. . .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 15, 2011

Friendly, courteous, helpful front desk. Well-appointed comfortable rooms (especially for business traveller), very convenient to downtown via quick, enjoyable ride on the SeaBus, and fabulous views of the Vancouver skyline.

  • Stayed May 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CalculatingChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 17, 2011
Dear Guest,

Thanks you for your wonderful comments. I will surely pass them on to the team and they will be very happy to receive. them We look forward to Wowing you back very soon.. .

Best regards, Tim Morrison General Manager
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Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 2, 2011

We selected this hotel for our vacation in Vancouver based on tripadvisor reviews. Everything about the hotel met or exceeded our expectations including the service, the appearance & cleanliness of the room, convenience to public transportation and overall value. We highly recommend this hotel!

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OccasionalTourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, June 3, 2011
Dear Guest,

I appreciate you taking the time to provide us with your feedback on your stay with us. i am very pleased you enjoyed you stay and that your experience at the Hotel was a great ending to what must have been a spectacular cruise.

We look forward to welcoming you back soon.

Best Regards,

Tim Morrison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Rainier, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 2, 2011

I absolutely loved this hotel. The location was great. Pinnacle Hotel at the Pier is in North Vancouver directly across the inlet from the city of Vancouver. You can see Canada Place cruise ship terminal and the convention center from across the water. It's also located right next door to Lonsdale Quay marketplace and the Seabus terminal. The quick 15 min Seabus ride takes you straight across the inlet to the Waterfront station (Next to Canada Place). Londale Quay is a great place to shop and eat at reasonable prices, we stayed for two nights and ate all of our meals at one of the stands in Lonsdale Quay. The hotel itself was a nicely decorated boutique style hotel. Staff was friendly and the hotel was relatively quiet. We had the standard rooms facing the mountains. There are upgraded rooms facing the water. We just came off of a 12 day cruise so a waterview wasn't important to us. :) From our window we had a lovely view of the city of North Vancouver and Grouse Mountain (I could even see the ski lifts!) Very modern decor in the rooms and comfortable beds. I would definitely stay here again for the hotel itself and the location. Nice hotel for the cruise traveler before cruise or after because of its location . Also this hotel's rates were cheaper than those in downtown Vancouver.

  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Purplevalentine214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 18, 2011

We stayed at the Pinnacle for three nights and enjoyed our stay. Check in was quick and the staff offered to help lift our luggage and deliver them to our rooms as soon as we got to the doors.

The rooms were trendy and exceptionally clean. We found that the Mountain view - single king size room was larger than the double/double room because there was an additional working space area. The room facing the road was not noisy at all and we could not hear the neighbours or people down the hall. You don't really see the mountains however but more the area and buildings around the hotel. If you are all about the views from your room then choose the pier facing rooms. If you aren't planning to spend much time in th room then a mountain view room is fine. You can still get the view from simply walking to the pier.

We had brunch at the lobby restaurant and we thought the food and service was really good. There were many places to eat around the hotel and there was a shoppers drug mart only about a block away. We loved that there was both a fridge and a microwave in the room if you plan to store any leftovers.

Getting to the hotel was a simple and easy to understand but may be a bit tiring if you've spent many hours on the plane and at the airport prior to. From the airport, the trip takes about 45 mins with transport, waiting and walking in mind. The seabus runs every 15 mins (every half hour on sundays) and takes abour 12 mins to get to downtown.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank pandafix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, May 24, 2011
Dear Guest, thank you for your comments with regards to your recent stay with us. We are very pleased that you enjoyed your stay. and we look forward to welcoming you back again in the near future.

Best regards,

Tim Morrison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whistler, BC
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 18, 2011

We stayed at the Pinnacle 3 times over past 2 months, and love it.. Quality of staff, service, and facilities is consistently outstanding. Very comfortable bed and high quality linens. Great shower.
Fantastic views from the harbour side rooms - well worth paying a bit more for the view, specially if you are staying a few days. Excellent location/value for business or pleasure.
Overall much quieter than one would expect in a city hotel.
One minor point - noise insulation is not great between adjoining/connecting rooms.

Room Tip: Harbourside views well worth slightly higher rate
See more room tips
  • Stayed May 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HRSWhistler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this review, May 24, 2011
Dear Guest,

Thank you very much for you kind comments regarding the hotel and as well for choosing to stay with us numerous times. It is fantastic to get feedback from our guests and i will surely pass on your comments to our team. I also would like to thank you for your constructive comment with regards to the adjoining rooms. This is definitely something i will have our maintenance team look at to see how we can improve the sound dampening between rooms with a connecting door.

Again thank you for you support and we look forward to welcoming you back in the future.

Bet Regards,

Tim Morrison
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel At The Pier

Property: Pinnacle Hotel At The Pier
Address: 138 Victory Ship Way, North Vancouver, British Columbia V7L 0B1, Canada
Phone Number:
Location: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Number of rooms: 106
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 106 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
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