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“Reliable Holiday Inn Express Experience”

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Holiday Inn Express Hotel & Suites Riverport
Ranked #2 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed November 25, 2013

The Holiday Inn Express in the Riverport entertainment centre of Richmond is typical of the hotels of this type found throughout Western Canada's cities and larger towns. This hotel is four storeys high, has sufficient surface parking, a pool/hot tub, and a complementary continental breakfast. The Riverport area of Richmond is in the south east part of the city, on the Steveston Highway just east of Highway 99 which comes up from Seattle. Although easy to access, it is kind of remote to businesses and attractions in Richmond and Vancouver: having use of a car is almost essential (although a city bus does stop in the area). An attached four-storey addition is being constructed behind the hotel.

Registration was smooth. The front desk staff was friendly, knowledgeable, and efficient. My wife and I were assigned a fourth-floor room which had two double beds. Although okay, we really felt a king would be more appropriate for our needs, and, when we requested one, we were given one on the same floor the next day without any hassle. The only drawback to our new room was that there was no bathtub, just a large shower. Not a major deal. The room was comfortable, modern, clean, and quiet. Maid service was excellent.

The continental breakfast was, as in most Holiday Inn Expresses, very good. Several entrees of hot food (potatoes, scrambled eggs, sausage/bacon) were available, as well as pastries, fresh fruit, cereals, juices, and coffee. A self-serve pancake-maker was a unique feature, producing freshly-cooked pancakes at the push of a button. The staff in the breakfast area were quick to refill any food trays that ran low. Seating was comfortable, and overflow space was provided in an adjacent board room. Should one wish to eat lunch or dinner nearby, there is a very good pub as well as an Old Spaghetti Factory restaurant in the Riverport complex (which also includes a large multi-plex cinema with an Imax screen, kids' fun centre, bowling, pools, and hockey arenas.)

The fairly large and very clean swimming pool and hot tub were in a large main floor room with large windows on three sides and access to an outdoor patio with several lounges and a barbecue. (Sadly for us, it rained almost continually the three days we were there.) A workout room is also adjacent to the pool.

I would certainly recommend this hotel, and would not hesitate to choose it in the future. (There is another Holiday Inn Express in Richmond, older but closer to the airport and on a busy thoroughfare, which has somewhat higher rates than this hotel.)

Room Tip: Parking lot and arena view to the east, large parking lot and distant river to the south, or street...
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  • Stayed: October 2013, traveled as a couple
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1  Thank RAL46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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724 - 730 of 1,032 reviews

Reviewed November 13, 2013

What can I say? These people are professionals and handled all our needs, challenges, problems and the like with courtesy and ease.

The staff is beyond accommodating the rooms are crystal clean and I wouldn't consider ANY other hotel to stay at for the tournament next year.

FIRST CLASS!!!!!!

  • Stayed: November 2013, traveled on business
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Thank Terry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmhieriverport, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded November 14, 2013

Dear Terry P,

What a wonderful feeling to know that we made you and your team's stay home away from home! All of us here are very happy that your stay with us was very comfortable, and you enjoyed our friendly service, our hotel. Being next to the Ice Rink is definitely very convenient for the teams and parents.

A very big thank you from all of us Terry P and we are looking forward to welcoming you back with open arms!!!

Warmest Regards,
Ken Kantman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

The rooms were average but clean. The location worked for us and having the theatre and the Spaghetti Factory in walking distance was nice. As we had booked the room for us to be able to do some conferences, we had to be up early both mornings and we needed to have breakfast both times a 1/2 hour earlier than it was available. And to cap to off the hotel changes its breakfast time on weekends compared to weekdays. So we got up on Saturday before our flight to have breakfast at 6:30 only to find out it was now at 7 am. Frustrating considering we had asked the front desk what time breakfast was.

  • Stayed: October 2013, traveled on business
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Thank JeannieSmallTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmhieriverport, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded November 1, 2013

Dear JeannieSmallTown,

We thank you for choosing us during your visit to the area. We are very glad that you enjoyed your stay with us however disappointed that you were not able to enjoy our breakfast and we apologize for that. Our breakfast times for weekdays start at 6:30am and on weekends it starts at 7:00am. For any early breakfast requests we do have breakfast to go options and I will address it with our team to make sure that this information is pass along to our valued guests as we would like our guests to leave the hotel well rested and well fed.

I do hope that you will allow us to welcome you back to our hotel in the future.

With my best regards,
Kanat Ken Kantman
General Manager

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Reviewed October 24, 2013

We stayed a few nights here while visiting family. This hotel offers a good night sleep with comfy beds and nice breakfast included. It is away from the craziness of traffic but close enough to shopping and eating areas of the suburbs. It is located right beside a four pad arena so on weekends there are alot of hockey players taking up rooms. The pool and hot tub were empty both times that I swam. The staff was very friendly and helpful. I highly recommend this hotel.

  • Stayed: October 2013, traveled with family
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Thank CanadianBlondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

We spent about 2 nights here at the Holiday Inn Express Hotel after leaving Vancouver Island. The hotel is located away from the crazy downtown area and I really liked being in the Richmond area. This area has a lot of Chinese community and has some of the best Chinese food outside of china ( as per an article in the LA Times). We had an upgrade to the King size bed suite and we were very pleased with the service at this hotel. We had a separate little living room area aside from our bedroom. The room had 2 TV's, a sofa a small kitchen area with microwave and fridge. The shower was very large with sliding glass door and the room had a lot of space to move around in. The hotel breakfast was busy and had a great selection of breakfast items - pancake machine, crispy bacon, real sausages, plain & also cheese omelettes, chunks of hash browns, yogurts, bagels, toast, cereals, cinnamon buns, boiled eggs, coffee, milks, etc ! We really liked this hotel and visited the nearby fishing village a short drive away. We ate a couple meals there and did a tour of the history of the fishing village which was very enjoyable. I would come back here again and we look forwards to another stay at such a nice hotel ! Next trip here we will have to visit the Richmond night markets which we missed and definitely try some great Chinese food dining places !

  • Stayed: August 2013, traveled as a couple
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2  Thank Wishbones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... R, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded October 23, 2013

Dear Wishbones,

Thanks so much for choosing us during your recent visit in Vancouver area and we are very thrilled that you enjoyed our breakfast, location and the hotel. It is wonderful to hear that we made your stay very comfortable and we hope to welcome you back on your next visit to the area.

Best Regards,
Kanat Kantman
General Manager

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Reviewed October 12, 2013

We stayed for one night and we both commented that we had a great sleep. The room was nice and at the beds were extremely comfortable. It was quiet and the room temperature was perfect.You can also open the window, a plus. The breakfast was typical of these hotels and nice.
This hotel is out of the way from shopping and is situated in a complex. There looked to be two restaurants there ( The Old Spaghetti Factory and The River Bend Pub).

  • Stayed: October 2013, traveled on business
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Thank Dawn I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... R, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded October 15, 2013

Dear Dawn I,

We are very pleased to hear that you enjoyed your stay with us and thank you for sharing your feedback with other travelers. We are lucky in terms of noise as we are not on the flight path being near the airport so that really helps a lot. We are also very happy to hear you enjoyed our beds and breakfast.

Thank you again for choosing us and hope to welcome you back on your next visit to the area.

Warmest Regards,
Ken Kantman
General Manager

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Reviewed October 8, 2013

Not near shops but near a good restaurant
Nothing noisy around here, that's why we choose this after a 20+ hr flight to recuperate before our cruise the next day
2 queen size beds (wow! one each!) free transport from the airport, free breakfast and Wi-Fi
Helpful staff who organized a shuttle to the cruise terminal, all good!

  • Stayed: September 2013, traveled as a couple
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Thank toowoomba4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Riverport

Address: 10688 No. 6 Rd | at Steveston Highway, Richmond, British Columbia V6W 1E7, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Richmond
#2 Family Hotel in Richmond
#4 Business Hotel in Richmond
Price Range: $113 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Riverport 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Riverport | Richmond! Only the best for you, our hotel offers a complimentary on-demand 24/hour airport shuttle (call for pick-up), free parking, a complimentary Express Start Hot Buffet Breakfast, free high-speed wireless and wired internet as well as complimentary local calls. Relax after a hard days work or go for a leisure swim in the pool. Dip in the hot tub or simply fit in a last minute workout in our fitness centre. Planning a meeting? Look no further. The property offers spacious and technology-friendly meeting rooms equipped for any size group. Our staff are warm, attentive, and ready to help your event run flawlessly. Our Executive Boardroom is perfect for small groups of up to 14 people while our Banquet Hall seats up to 90. You'll love our location as we are conveniently located near several local attractions and business centres as well as to Vancouver and (YVR) Vancouver International Airport. Travellers enjoy staying at our hotel as they experience everything the Richmond and Vancouver area has to offer. Perfect for families or Business Travel in Metro Vancouver, we are just steps from the Richmond Ice Center, Watermania, and the Riverport Sports & Entertainment Complex. Numerous restaurants including two fabulous pubs and 19 movie theatres as well as, bowling are within walking distance. Nature lovers can tour the Vancouver Aquarium or explore the many parks in the area. Historic Steveston in Richmond and Gastown in Downtown Vancouver, just minutes from our Richmond hotel, offer visitors a glimpse into the past. Here for business? You'll appreciate our proximity to Ironwood Business Park, Crestwood Corporate Center, Annacis Island, Tilbury Business Area and Richmond General Hospital. Designed with you in mind, our rooms come complete with a fridge, microwave and coffee/tea station. Looking for a little extra room? Then you'll absolutely love our suites. Specialty rooms and Executive Suites to suit your needs - full kitchen; one and two bedroom suites (fully equipped apartment style), in-room Spa Suites, Junior Suites for the Executives, Kitchen Studio Kings, three fully ADA Accessible rooms and Standard King or Two Bedroom Queens rooms are also available. Stay connected with high-speed internet access and be efficient by using our media hubs allowing you to connect to the TV wirelessly via an HDMI plug-in or bluetooth (only available in our Executive Suites). Something for everyone - looking forward to having you! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Riverport
Holiday Inn Express Riverport
Holiday Inn Richmond
Richmond Holiday Inn

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