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“Overall Super location”

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River Rock Casino Resort
Ranked #7 of 23 Hotels in Richmond
Certificate of Excellence
Kelowna, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Overall Super location”
Reviewed July 8, 2014

This hotel and it's most recent new tower addition is in a great location close to the airport. The Skytrain takes you right from the airport to the Bridgeport Station which literally is attached to the property. Super for those travellers needing to catch a flight. You can park your car in the parkade ahead up to the platform and hop the SKYTRAIN to the Airport. You can also catch the Skytrain to Richmond if you like right to the shopping mall. As well if you decide instead to go downtown you have access to numerous attractions as the Skytrain will take you right in. The hotel on the Marina side have gorgeous 1 and 2 bedroom suites that are well appointed and quite roomy.They have many different packages such as Stay and Play for the casino, Romantic packages, Shopping package or Entertainment package. There are some really good shows and entertainers that frequent the hotel and we have seen Joan Rivers, Lisa Lampenelli,
Natalie Cole and Robin Williams to name a few. Trammonto Restaurant is excellent and they usually have an offer which includes a Buffet breakfast which is very good as well. Pool area and Spa are great. All in all a very high end property without the high end pricing as some hotels right in downtown Vancouver. Because of the ease of transportation (downtown takes 12 minutes) we have stayed here numerous times when in town to catch a concert or sporting event. Beats having to drive in and park somewhere which is usually $30 or more. Make sure you pick up a transportation pass at the airport in the 7-11 on the lower level. Much cheaper than buying tickets on the deck station.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank greaseball777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, July 10, 2014
Dear Valued Guest,

Thank you for staying at the River Rock Casino Resort and for taking the time to share your experience on Trip Advisor. We are beyond pleased to hear that you had a wonderful stay with us! We take pride in offering first-class comfort at our facility and are glad to hear you enjoyed so many aspects of our resort casino on this trip - the scenic and very convenient skytrain ride, the breathtaking marina view, the ongoing live shows, indulging at Tramonto and pampering yourself at the spa and pool.

We thank you for choosing River Rock for your stay again and look forward to your next stay with us!

All the best,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 6, 2014

My friend and I decided to book this hotel through my iprefer membsership after reading all the reviews in here. The proximity to the Richmond night market was the big draw for us since we really wanted to experience that. And the fact that it's really close to the skytrain was really convenient to zip around the city.
The room we stayed in was spacious, nicely decorated and very quiet. I really liked the beds for it was realy comfortable and I slept very well. The staff were courteous and helpful. And the hotel itself had good security.
One thing I didn't like about my stay was that, for the price we paid, you would think they would provide basic bathroom amenities such as disposable toothbrush and tooth paste. I have stayed in other hotels around the world, and even for a 2 star hotel, one can find that a dental kit (toothbrush and toothpaste) were complimentary along with a complimentary water bottle for the duration of your stay. However, For a high rating hotel such this one, it was disappointing that little simple things like that were not complimentary.
Tulalip Resort Casino Hotel is far better with services and much better equipped. And not as expensive as River Rock Casino Resort. Would I recommend this hotel? Maybe. Would I stay here again? Maybe.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Byroenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, July 7, 2014
Dear Valued Guest,

Thank you very much for your review! We take pride in providing the best customer service possible and glad your encounters with all of our staff were pleasant ones. Also glad to hear you enjoyed a peaceful sleep on one of our Serta Perfect Sleeper Mattresses!

We continuously strive to make the stay as comfortable as possible for our guests and would be more than happy to provide you with complimentary toothbrushes and toothpaste should you request for it on your next visit.

We thank you for choosing River Rock and hope you stay with us on your next visit to Vancouver!

All the best,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 30, 2014

My husband and I spent 2 nights here this last weekend and really enjoyed our stay. Free parking was a big draw for us, especially since the skytrain comes right to the hotel. We kept commenting how quiet the hotel was. We also slept in our first day, ordered room service, and relaxed until the afternoon. We were really impressed that we were unable to hear housekeeping going on and no one knocked on our door trying to barge in to clean the room. This is always a huge annoyance for me when staying in hotels, it was really nice that they cleaned the room on OUR time, instead of the housekeepers. When we finally left, we were only gone for maybe 90 minutes and came back to a perfectly clean room. I don't know how they do that, but it was soooo appreciated.

Beds were very comfortable, sheets were super soft, slept like babies. My only complaint has to do with food options available. We looked at the buffet 2 days in a row to decide if we wanted to eat there, it seemed terribly overpriced for what we saw was available and just could not bring ourselves to pay what they were asking (if you they decreased the price by $10 it would be worth it). Tratmonto (sp?) was really expensive, as was the Chinese seafood restaurant we were planning on eating at until we saw the menu prices ($40-50 range). We did eat at Curve and really liked it, but the menu was really limited. The only other option was eating at the food court, which was okay, but we would have preferred more options at Curve, or another more reasonably priced restaurant.

All in all it was a good stay, we will probably drive away from the resort for food if we decide to return.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank magikalfairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, July 2, 2014
Dear Valued Guest,

Thank you very much for your fantastic review! We are so pleased to hear how much you and your husband enjoy our facilities. We take pride in offering first-class comfort at our facility and are very glad to hear you both enjoyed peaceful sleeps on one of our Serta Perfect Sleeper Mattresses with no disturbances! I will be sure to let our Housekeeping team know how much they are appreciated by our guests.

Furthermore, we would like to thank you for your feedback on menu options as we are always looking for ways to provide more options and continuously improve.

We thank you for choosing River Rock for your stay and look forward to your next stay with us!

All the best,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kelowna, Canada
Level Contributor
76 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed June 29, 2014

This was our first opportunity to check out this relatively new hotel. This is an "add-on" to the River Rock Casino and Resort and to suggest that it's an "overflow" or discount version of the original hotel would be doing this lovely facility a disservice.

Check in was fast and friendly. The room, while not so large or apportioned as the suites in the resort, was modern, comfortable and quiet. The bed was great. Very comfortable. High end toiletries, great tv, room fridge and a "Nespresso" coffee maker - along with a small tea kettle - made this a better than average accommodation.

While this is a separate hotel from the casino, with it's own reception and parking, guests have access to the resort pool, fitness centre, business centre and spa. You can use your room tab for bar and restaurant service, as well. The access to these services can be reached through an enclosed walkway joining the hotel with the casino.

Owing to the proximity to the Vancouver airport, this would be a great option for those travellers who might want to extend their trip(s) with a night before/after their trips and/or to leave their vehicle. Well worth checking out!

Room Tip: Take the time to check out the pool and hot tub! The water slide is fun!
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank letterdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, July 2, 2014
Dear Valued Guest,

Thank you very much for your great review! We are so pleased to hear how much you enjoyed our facilities. We take pride in offering first-class comfort at our facility and are very glad to hear you enjoyed the amenities provided on our newly built hotel side, a peaceful sleep on one of our Serta Perfect Sleeper Mattresses plus a swim at the rainforest-themed pool!

We thank you for choosing River Rock for your stay, choice of entertainment and look forward to your next stay with us!

All the best,

Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cloverdale, Canada
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 23, 2014

We stayed on a Friday night after a private dinner at the conference center.
Room was excellent, facing onto the SkyTrain Station we were pleasantly surprised how quiet it was.
Good security, you couldn't get in the elevator and onto a floor without a room key.
Staff were friendly and helpful, played a few slots and almost paid for the room!
The only complaint I had was in the morning we wanted a small sit down breakfast and only a full buffet was available, so we ended up leaving the hotel for a bite.
A good experience all around

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John_Cloverdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, June 25, 2014
Dear John,

Thank you very much for your fantastic review! We are pleased to hear how much you enjoyed your stay at the River Rock. We take pride in offering first-class comfort at our facility and are very glad to hear you enjoyed the rooms and your encounters with all of our staff. That’s also some awesome luck you had with the games!

We thank you for choosing River Rock for your stay, choice of entertainment and look forward to your next stay with us!

All the best,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 23, 2014

We spent excellent 4 days @ River Rock.
The hotel is beautiful and shows excellence in everything they do: rooms are large and very well equipped, breakfast is one of the best I've seen, with various choices cooked in front of you, with a Japanese buffet, fruits, yoghurts, everything you'll need for a good start of the day.
Nice pool, free parking would complete the picture, We did not use the casino, as we do not gamble.
Happy I found it, will come again if in the area and will strongly recommend

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rashela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, June 25, 2014
Dear Rashela,

Thank you very much for your fantastic review! We are so pleased to hear how much you enjoyed your stay at the River Rock. We take pride in offering first-class comfort at our facility and are very glad to hear you enjoyed the spacious and fully equipped rooms.

I will also be sure to let our culinary team know how much they are appreciated by our guests.

We look forward to having you stay with us again at River Rock!

All the best,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 23, 2014 via mobile

During my first stay at this hotel my mother and I were upgraded to the penthouse. A huge shock as I've only been upgraded to this standard of room at the Hilton in Beverly Hills with a diamond card. No status was required here, just pure luck.

The room was stunning! The living room was huge with large, comfortable sofas, a dining table, a small kitchen and lots of tall windows with a gorgeous view. There was plenty of closet space in this main area for luggage so the room continued to look pristine even when in use.

I didn't think it possible, but the bedroom was even better. The massive king sized bed looked small in the large room. It was all very clean and modern. There was even a walk-in closet and a make-up table.

The main bathroom was the best part. A big shower with glass doors and a humongous bath tub with jets. Wow! I have never felt so relaxed in a hotel room.

The next time we stayed here we had booked a two bedroom suite which was nearly as nice. The rooms were of a comfortable size and 5 of us managed in this room with no problem. The beds and furniture were of a very good quality.

The location was ideal with the sky train right next door, making it easy to get to downtown Vancouver and the airport. The restaurants in the hotel were delicious, including fresh made waffles for breakfast and the best pasta I've ever had for supper.

We will certainly be staying here again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NitsaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, June 25, 2014
Dear Valued Guest,

Thank you for your amazing feedback! Fantastic to hear that you had a wonderful stay with us. We are so pleased to hear how much you enjoyed our facilities on both of your visits. We take pride in offering the most comfortable and enjoyable stay to our guests and are thrilled to hear that you were able to take advantage of the many amenities we offer – short sky train ride to a scenic downtown Vancouver, peaceful sleep on one of our Serta Perfect Sleeper Mattresses, the spacious rooms, amazing pasta at Tramonto and the delicious made-to-order waffles.

We thank you for choosing River Rock for your stay once again and look forward to having you back here with us!

All the best,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Rock Casino Resort

Property: River Rock Casino Resort
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#3 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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