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“Great place near YVR”

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River Rock Casino Resort
Ranked #8 of 23 Hotels in Richmond
Certificate of Excellence
Toronto, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great place near YVR”
Reviewed September 25, 2013

Great place for a night or two near the airport. It is just a few stops from the airport on the train. The kids loved the waterside at the indoor pool. Rooms were nice and clean. Concierge was great. Heading in to downtown is a quick 20 min on the train, which is connected to the hotel.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Doris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 4, 2013
Dear Doris M,

Thank you very much for telling us about your experience with us. I am happy to hear you were able to enjoy the Canada Line and get to downtown Vancouver so easily. It is such a great amenity that we can offer guests.
I hope you are able to stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,497 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (383)
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English first
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 25, 2013

RR is a very nice hotel with decent facilities and staff but a bizarre food policy.
Stopped by McDonald's on the way back to the hotel for kids' happy meals...was told no "outside food or drink allowed in rooms". Had to go back to the car to finish before entering.
This is simply a bizarre policy that inconveniences guests and feels selfish and petty. We've paid for the room but are forced to overpay for mediocre food in the "food court" or the other decent food outlets in the hotel. Also, with no room service, what are we to do?
PLEASE change this policy as it's insulting and will stop me from ever staying here again.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
8 Thank Adam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 4, 2013
Dear Adam A,

First of all I want to apologise for the inconvenience you encountered during your stay at the River Rock Casino Resort. I want you to know that this is not our policy and we do allow outside food and beverage, especially something as small as a McDonalds bag. I have been questioning our colleagues as to who had indictated this to you and am trying to get to the bottom of this. We do allow outside food and drink and I am deeply apologetic for the negative experience you had. I fully understand your frustration and would feel the same way. If possible, I would love to speak to you over email or in person regarding this unfortunate event. Please email me at rmonteiro@riverrock.com and we can talk further.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 25, 2013

We generally make it a point to stay in Richmond at least once a year and staying at the River Rock is especially convenient to visiting the Richmond Night Market which is located walking distance from the hotel in a huge empty lot next door. The food there is reminiscent of the night market in Hong Kong and the dim sum is freshly prepared and tasty. The bargains are so great, but fun to peruse after chowing down. We've eaten at the buffet at the River Rock on previous occasions and the food was okay, but a bit expensive for buffet style fare. The hotel rooms are all very nice, plush towels and a flatscreen in both the living area as well as in the bedroom if you opt for the suite. We've used the pool and gym in the past as well. The casino is non-smoking and decent size, but on the Saturday evening we stayed there it was busy and it didn't seem like anyone was doing very well at the tables or the slots. There's a showroom for acts like Cheech and Chong was there but we missed the show the night before, a lounge with a live band and overall someplace we generally look first to stay at even though there are tons of hotels in the Richmond area nearby.

The only complaint other than the tough time the casino games gave me was that there wasn't a simple guide in the room that described the menu, prices or hours of the hotel's many restaurants and cafes. Nor was there any postings regarding the spa and pool services and hours. You would think hard copy directories haven't gone out of style yet, but the front desk informed me all the information regarding the hotel/casino is on the television channel...however who wants to watch a 20 minute commercial when a simple in room guide would do? The reception from the front desk was cordial and polite, and there was no lack of security throughout the casino, so overall it was a positive experience as usual. My only other complaint is that the doors to the rooms are not sound proof so several times during the early morning I was waken by loud drunk people walking by our room even with ear plugs on.

If you're a frequent a quick getaway to British Columbia at least once a year, it's well worth it to sign up for the trusted traveler program Nexus so you can bypass the incredibly long lines at the border crossing. With Nexus you can also sign up for the expedited program when coming through Customs or TSA boarding even. Well worth the money not to have to sit in traffic for an hour plus so long as you've been pre-checked by Nexus.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank ISwimalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 4, 2013
Dear Don Q,

Thank you kindly for you treip advisor response. I appreciate you taking the time to tell us about your experience and services you encountered througout the resort and casino. The night market is definitely a great attraction to see here in the summer and is quite popular with the locals. Thank you also for your feedback regarding the lack of in room directories. To be more environmentally friendly we have shifted to an online TV directory but you are always more than welcome to call our concierge or front desk who can help you with all the information you need.

Thank you again and we hope to have you stay with us soon.
Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
1 review
Reviewed September 25, 2013

Love the room and the view was very nice too! The coffee machine was very different but worked well. It took a couple of tries to get it right! Room service light on the doorway was a nice touch; the room was always ready when we got back from the days activities. We took the green and red tour through Vancouver and it was very nice. The ride to Whistler was great! The hotel was set up for people to gamble so be ready for that. The parking lot was a long long walk to the room so be ready for exercise.... We would go back again because it did have a water view and the price was better than other hotels we looked at.

Room Tip: upper floors for a better view
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 4, 2013
Dear D M,

Thank you for your review from your last stay with us. I am glad to hear you enjopyed your stay and were able to try all the amenities that we provide. I hope you and your family are able to stay with us again soon.

Kindly,

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Level Contributor
255 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed September 24, 2013

First of all: we had booked one room in the Hotel at River Rock but they upgraded us to a suite in River Rock Casino Resort Suites, I don’t know why, but it was great. It was not the best hotel suite (poor views), but it was really nice. That’s the best pro.
The second pro is you have a direct indoor way to go to the Sky train station. The Sky train drives you to Downtown Vancouver in twenty minutes and to other places of interest (Yale town, for instance) in less time.
The hotel has a good fitness room and a nice indoor pole.
Some cons: the parking is very far from the hotel, and you have to cross the entire casino or to walk outside the hotel. A personal experience: we missed some things being in the suite (a razor, scissors and nail clippers), we didn’t know what happened because we were sure we had them because we had used before, and the manager response was not appropriated: promised a free breakfast (why? We hadn’t missed a breakfast) but he never sent us the gift voucher (bad!).
The dinner buffet is not worth the price you pay: the food is ordinary
Anyway, the hotel is good and well situated if you want to visit Vancouver or go to the ferry to Victoria… or play in its casino.

Room Tip: Ask for an upgrade :-)
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Cronista-xna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, November 6, 2013
Dear Cronista-xna,

Thank you for your review. I am happy to hear you enjoyed your stay and we were able to upgrade you to the resort. I am sorry you found the walk from the free parkade too far. In the future, our bellman would be happy to hold your bags for you while you park you car. Thank you again for your feeback and we hope you can stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 23, 2013

I treated myself to a mini-holiday with a one night stay. I travelled out on the sky train from Vancouver - 25 minutes - and had a relaxing massage. I then spent a few hours in the casino and had an all-day breakfast in the cafe at a reasonable price. There is a large buffet-style restaurant on site and an Italian-style restaurant. My room was very nice with a view towards Vancouver. The bed was super-comfortable. It is also very close to the airport. - 5 mins. on the sky train. There is also a showroom at the resort but a fund raising concert was being held that weekend. Altogether a pleasant mini-break.

  • Stayed September 2013, traveled solo
    • Value
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Helpful?
Thank patthetraveller0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2013
Dear patthetraveller0,

Thank you for taking the time to give us your feedback from you latest stay with us. I am glad your mini-holiday turned out so fantastic and you were able to enjoy the Absolute Spa, The Buffet & Casino. I hope you are able to stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 22, 2013

Stayed at the River Rock Casino for a weekend spa getaway. The hotel rooms were very nice and clean with a great view from the 12th floor. However, the purpose of the trip was for the spa. Very disappointed in the massage and facial I received. The 90 minute massage I received did not include any massaging on the front ie, legs. Worst massage I have ever paid for. The facial advertised a massage for the arms and hands, as well as the scalp. In fact, my spa worker left the room instead of massaging my arms and hands and the scalp massage consisted of placing hands at edges of my head and not rubbing the scalp.

The spa services are better in the school of asthetics for 1/4 of the price. At least they aim to please. The girls at the Absolute Spa shouldn't be in this business if they don't want to touch people.

Room Tip: Ask for the 12th floor, river view
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank S-Rtravelbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 23, 2013
Dear S-Rtravelbirds,

First of all I want to thank you for telling us about your experience. It is because of feedback like yours that we can better ourselves as a resort. I am very sorry to hear about your experience at Absolute Spa. I will be sending your feedback to their manager who will have to discuss with their employees. If you would like to contact me personally so I can get the Spa Manager in contact with you to learn more about your experience, please email Chanel Holt, cholt@riverrock.com and she will be happy to help you.

Thank you again,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Rock Casino Resort

Property: River Rock Casino Resort
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#5 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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