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“Fun for the rest of the family too!”

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River Rock Casino Resort
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed April 28, 2013

Stayed at this property for a night with the nieces and nephew as a treat. Check in was very fast and efficient and we were upgraded to a 2 bedroom suite, which was fabulous! Our room overlooked the marina and runway and we loved watching the planes coming in for landing. The beds were heavenly, so comfy. The room was spotless. Loved the pool and waterside..... Kept wanting to go back.
I sometimes feel like "tweenagers" sometimes get looked down on if they aren't with an adult at all times, but the employees here were nothing but courteous and polite to my family when I wasn't with them. They wandered around and were treated respectfully (as they should be). It is a big deal to me that they are treated as paying customers as well, I know we have had experiences where staff can be rude and ignorant to them because they are younger, but not here! It really makes a difference! I have nothing but good things to say about how we were all treated here.
I will definitely be back here in the future, with the tweens in tow!
Great hotel, great stay!

  • Stayed: April 2013, traveled with family
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2  Thank Katie154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, Hotel Manager at River Rock Casino Resort, responded to this reviewResponded May 10, 2013

Good Day,

And thank you very much for your kind comments about the resort and our staff. We are very fortunate that we attract Staff and Managers that enjoy working in the Hospitality Industry and that share the same high core values. I will personally pass on your praise to the appropriate Managers and it is important for our staff to know that they made your stay enjoyable and left a positive impression with you.

We are also very pleased that you enjoyed the mattress in our newly renovated suites. If you are interested in purchasing any of our mattresses, we sell both the Queen and King size mattress and can also assist with the shipping and delivery of the mattress. Please feel free to contact me directly in regards to the mattress purchase or when you come back to the River Rock Casino Resort so that I can personally assist you with your room/suite booking.

Kindly,

Udo Schwarze

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1,094 - 1,100 of 1,595 reviews

Reviewed April 28, 2013

I have stayed at this hotel several times on business as its very close to the airport and is 10 Minutes by SkyTrain. Arriving by SkyTrain also means the covered walkway from the station to the hotel means your not getting wet when it rains.
Check in takes no time at all and the staff are always friendly and helpful. The rooms I normally stay in are on the riverside and have one bedroom. They are large and normally very clean, although some of the bathrooms tiles need to be cleaned more often.
The casino is a great bonus when your looking for something to do in the evening and the food is average to good and priced competitively.
Traveling into Vancouver takes about 15 to 20 minutes by SkyTrain that arrive requlary. If your travelling a lot this way I would recommend a FairSaver ticket wich can save around 24%.
The bonus staying here allows and extra hour in bed before you leave for your morning flight home.

Room Tip: Ask for a room facing the river
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  • Stayed: March 2013, traveled on business
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3  Thank Jerv A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded May 6, 2013

Dear Jerv A,

Thank you so much for the wonderful review. We are happy that you can enjoy your business travel more by staying with us and enjoying the amenities provided. We have many summer specials being offered throughout the resort, so check back if your ever in town with family & friends.

We hope to have you stay with us again soon.

Kindly,

Roland Monteiro

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Reviewed April 27, 2013

Stayed at the River Rock for a 2 days conference.

PROS:
- Great property with direct access to Skytrain (20min ride to down-town Vancouver)
- Friendly and helpful staff
- Nice, spacious rooms
- Decent prices for room service breakfast
- Many restaurant choices on-site
- Tramonto restaurant is well worth it! Good food!

CONS:
- Poor connection with in-room wi-fi

  • Stayed: April 2013, traveled on business
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2  Thank MarcRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded May 2, 2013

Dear MarcRoy,

Thank you for your response, my apologies that you found poor connection with your in-room wifi. We do have full coverage throughout the property but will take a look into the issue. We are so very pleased that you found our property easily accessable and enjoyed your time with us. Tramonto is a hidden gem for us and provides amazing food and service to our guests, I am glad you were able to enjoy it!

We hope to have you stay with us again soon.

Kindly,

Roland Monteiro

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Reviewed April 25, 2013

Lascelles Stewart the doorman was exceptional in anticipating my needs and his prompt courteous service was refreshing and welcomed. It was a great start at what made for a wonderful overnight experience, the beds were comparable to the Westin heavenly bed, needless to say I was pleasantly surprised and impressed. Will stay there again!

  • Stayed: April 2013, traveled on business
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2  Thank LaneyinRainyVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded May 2, 2013

Dear LaneyinRainyVan,


Thank you so much for your fantastic review. Lascelles will be told of your wonderful feedback and we are very happy you enjoyed your stay. Our beds are very comfortable and we do sell new River Rock Matress sets through our property if you are ever in the need to a new bed.

Thank you kindly,

Roland Monteiro

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Reviewed April 22, 2013

Used the River rock as a base for two nights of PR in Vancouver. From check in to check out the service was exceptional. All aspects of our stay were first rate. Nothing was lacking. Very comfortable and quiet rooms. Super fast elevators. The spa is a very nice place to escape to some tranquility. We found the coffee shop very handy for a 'fix' and an excellent pastry. I highly recommend this resort as a destination or a base to discover Vancouver and Richmond.

Stayed: April 2013, traveled as a couple
1  Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded April 23, 2013

Thank you for your feedback, we are glad we were able to give a pleasant getaway. We feel we have a little oasis here that allow our guests to getaway for however long they like and receive tthe "River Rock Experience" we hope you choose to stay with us again in the future.

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Reviewed April 19, 2013

I brought my two daughters to celebrate from Bellevue WA and was completely blown away! Michael and Bay from valet were very friendly, utterly funny and made us all feel like princesses.

Aside from the management team giving us a hard time about two bottles of wine, we had a really nice time. The pool was clean and we ate at the all you can eat buffet, played the slots and enjoyed our room and plenty of hot water in the shower. Thank you to Kate helping my daughters during a minor emergency in the night, she provided the best customer service I've ever had an absolute asset. Can not wait to return or maybe we should just move in forever. thank you. Princess Ruth...

  • Stayed: April 2013, traveled with family
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Thank Ruthy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded April 23, 2013

Thank you for your response, my appologies if their was any confusion with our liqour policy. We are so very pleased that we were able to make you feel special as that is what we strive for. Michael, Bay and Kate doing an outstanding job for us and we are proud to have them as a part of our family. We hope to welcome you back again sometime.

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Reviewed April 18, 2013

We stayed earlier this month for a fantastic close to home getaway! Our main reason was to let our three toddlers , 3 and under swim!! Adeel, the manager,was superb and paid close attention to our demands and he more than kept his promise of a great family getaway! From valet to check out, every person that assisted us, impressed my family greatly! Rooms were spotless. View of planes, boats and sky train kept our trio quiet for hours!! Their pool is one if the best we ever swam! Water slide and temperature of water were added bonuses! Perfection!!
Both times we ordered room service, meals were hot, delicious and beautifully plated! The morning breakfast buffet is outstanding and wait staff could not be any friendlier. When young ones leave saying," that was the best ever!"it speaks volumes!!
Thank you to the hard working devoted employees if the River Rock establishment!
We will be back!
Gosal crew!

  • Stayed: April 2013
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1  Thank Sharzita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded April 23, 2013

Thank you for your response, we very much enjoy having families stay with us. We are a bit of a hidden secret for families. Please look for our upcoming summer specials for families such as yours. Thank you again for staying with us and we hope we can welcome you back again soon.

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Additional Information about River Rock Casino Resort

Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Luxury Hotel in Richmond
Price Range: $136 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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