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“The full package”

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River Rock Casino Resort
Ranked #8 of 23 Hotels in Richmond
Certificate of Excellence
West Kelowna, Canada
Level 6 Contributor
202 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
“The full package”
Reviewed October 1, 2012 via mobile

Recently spent 2 nights at the river rock while on business. Check in was fast. We used the valet parking which was handy. The rooms are modern and comfortable, loved the beds. In the morning used the modern gym, pool, and hottub. Buffet breakfast was awesome, lots of choices. At night the casino has lots of action and some great restaurants.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snooky75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 3, 2012
Dear Snooky75,

Thank you for taking the time to tell us about your experience. It is wonderful to hear how you were able to use a lot of the amenities provided on property and enjoyed your stay. We hope to have you stay with us again soon.

Kind Regards,

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,544 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (392)
Date | Rating
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English first
Lantzville, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed September 29, 2012

WE stayed here before flying out of YVR as it is so convienent to the airport. The staff were very professional and helpful. The rooms were clean and very comfortable. Our suite overlooked the water to the skyline of Vancouver. The hotel offers many possible dining experiences, but we only sampled the buffet on this trip. The variety of dishes should satisfy even the pickiest eaters. The free wireless was nice. Good value for the price.

Room Tip: Ask for a water view if you want something special.
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 3, 2012
Dear Carol F,

We appreciate you taking the time to write about your stay with us. Your feedback is sincerely appreciated. The Canada Line is such a great amenity for us and am glad you were able to utilize that while going to the airport. I am glad you enjoyed the waterview suites and hope to have you stay with us again soon.

Thank you

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 28, 2012 via mobile

We drove from Kelowna to stash here as a fun night away. I've always heard about the River Rock and wanted to experience it for myself. Took over 5 hours to drive there, left after work so didn't get there until 10:15pm. When we walked in the front desk girls were hanging out with whom I assuming were the bell boys, not the professional greeting we would expect. Girl checking us in not paying attention. Didn't take the time to properly explain parking and the rest of the staff were still goofing off. The room was nice however burnt out light bulbs and the bathroom door didn't close/lock. Restaurants are way over priced and close early. We were hungry and had to eat in casino. Beer prices too high. In the morning we were staying close to the door housekeeping gets their towels from. They constantly let the door slam so we were woken up 7:00am. Had a headache when we left and not worth the trip down...

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fiona d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 3, 2012
Dear fiona d,

Thank you for taking the time to tell us about your stay at The River Rock. I am sorry to hear that you did not have the best experience with your check in and front desk staff. I will have our Hotel Manager look into this problem and what he can do to eliminate this issue. I am sorry you did not enjoy your meal with us. We do have a new in-suite dining initiative that will bring any item from any outlet to your room for your convenience. Lastly, I will send your feedback regarding Housekeeping to our management as this is something that should not be occuring so early in the morning. Hopefully, you will come stay with us again soon so we can show you the true River Rock Experience.

Thank you
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 26, 2012

I had a couple of days to kill in Vancouver, and spent them at this fine complex. I came mostly for the poker, which was well organized and the quality of players below average - which is good.

My room was upgraded to a one bedroom suite, which was large and comfortable. The decor is a rustic, yet contemporary, style. The bed was really nice.

An outstanding feature was the breakfast buffet that was included in my rate. Really good food - one of the best breakfast buffets I have tried.

Free wireless internet is a plus.

As are the fish in the poker room.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weaseler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 3, 2012
Dear Weaeler,

Thank you for taking the time to tell us about your experience at River Rock. I had glad you enjoyed your time and loved the upgraded suites and the plentiful buffet. We hope to have you come to stay and play with us again soon.

Kind Regards,

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quesnel, Canada
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 24, 2012

We have stayed at the River Rock many times. It is our favorite place to stay in the Vancouver area. The bedroom is separate from you main living area. The bed is the most comfortable ever. The pillows are plump and it is very quiet. All the rooms we have had always have a fridge, coffee, hair dryer, iron, beautiful towels and lots of other amenities.

Room Tip: All the rooms are really good. It is centrally heated and cooled, so there is no noise.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Respectfully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear Respectfully

We are so honored to hear that The River Rock is your favourite place to stay in Vancouver! Thank you for taking the time to tell us about your experience staying in our Resort and how much you enjoyed the rooms and all the amenities provided. We cant wait to have you back.

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie, Canada
1 review
Reviewed September 24, 2012

If you're in for business or pleasure, the River Rock Casino is top notch. Very convenient to both the airport and downtown via the SkyTrain. The rooms were beautiful and clean. The views are stunning. The FoodFair in the casino is more than satisfactory for those with a frugal food budget. For those who enjoy fine dining, they have that too, as well as entertainment on any given night. The gift shop doesn't gouge either as a lot of hotels do. A lot of planes flew over the resort as it's on a direct landing path of YVR. It's kind of neat actually. Makes for a fantastic drinking game if you cozy up in the gorgeous courtyard. The Silver Dragon is incredible. And service with a smile throughout the resort. Overall, it's well worth a stay at River Rock Casino and if you have a bad experience, you're probably nit picking. They do it right.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrWrestler74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear MrWrestler74,

We appreciate you taking the time to tell us about your stay and how much you enjoyed yourself! I am happy to hear that you enjoyed the food court, court yard, rooms and amenities provided for you. We hope to have you stay with us again!

Kind Regards,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Georgia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2012

This is a great hotel with the best staff. From valet to housekeeping to reception to concierge, all were friendly and went out of their way to be helpful. The concierge (Raj) spent a lot of time with us to be sure we went to the best places. He also pointed ou the best way to get there, usually by sky train. Great experience all around.

Room Tip: Get the marina view. The sunsets were beautiful.
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rgfreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear rgfreeman,

Thank you for taking the time to tell us about your experience at River Rock. I will pass on your feedback about Rosh as I know he will be very happy to hear that he was able to help you find everything you needed during your stay. We hope to have you stay with us again next time you are in town. Thank you!

Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Rock Casino Resort

Property: River Rock Casino Resort
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#5 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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