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River Rock Casino Resort
Ranked #7 of 23 Hotels in Richmond
Certificate of Excellence
Beijing
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great place to stay”
Reviewed September 26, 2012

I had a couple of days to kill in Vancouver, and spent them at this fine complex. I came mostly for the poker, which was well organized and the quality of players below average - which is good.

My room was upgraded to a one bedroom suite, which was large and comfortable. The decor is a rustic, yet contemporary, style. The bed was really nice.

An outstanding feature was the breakfast buffet that was included in my rate. Really good food - one of the best breakfast buffets I have tried.

Free wireless internet is a plus.

As are the fish in the poker room.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weaseler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, October 3, 2012
Dear Weaeler,

Thank you for taking the time to tell us about your experience at River Rock. I had glad you enjoyed your time and loved the upgraded suites and the plentiful buffet. We hope to have you come to stay and play with us again soon.

Kind Regards,

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (376)
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Quesnel, Canada
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 24, 2012

We have stayed at the River Rock many times. It is our favorite place to stay in the Vancouver area. The bedroom is separate from you main living area. The bed is the most comfortable ever. The pillows are plump and it is very quiet. All the rooms we have had always have a fridge, coffee, hair dryer, iron, beautiful towels and lots of other amenities.

Room Tip: All the rooms are really good. It is centrally heated and cooled, so there is no noise.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Respectfully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear Respectfully

We are so honored to hear that The River Rock is your favourite place to stay in Vancouver! Thank you for taking the time to tell us about your experience staying in our Resort and how much you enjoyed the rooms and all the amenities provided. We cant wait to have you back.

Roland Monteiro
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Grande Prairie, Canada
1 review
Reviewed September 24, 2012

If you're in for business or pleasure, the River Rock Casino is top notch. Very convenient to both the airport and downtown via the SkyTrain. The rooms were beautiful and clean. The views are stunning. The FoodFair in the casino is more than satisfactory for those with a frugal food budget. For those who enjoy fine dining, they have that too, as well as entertainment on any given night. The gift shop doesn't gouge either as a lot of hotels do. A lot of planes flew over the resort as it's on a direct landing path of YVR. It's kind of neat actually. Makes for a fantastic drinking game if you cozy up in the gorgeous courtyard. The Silver Dragon is incredible. And service with a smile throughout the resort. Overall, it's well worth a stay at River Rock Casino and if you have a bad experience, you're probably nit picking. They do it right.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrWrestler74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear MrWrestler74,

We appreciate you taking the time to tell us about your stay and how much you enjoyed yourself! I am happy to hear that you enjoyed the food court, court yard, rooms and amenities provided for you. We hope to have you stay with us again!

Kind Regards,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2012

This is a great hotel with the best staff. From valet to housekeeping to reception to concierge, all were friendly and went out of their way to be helpful. The concierge (Raj) spent a lot of time with us to be sure we went to the best places. He also pointed ou the best way to get there, usually by sky train. Great experience all around.

Room Tip: Get the marina view. The sunsets were beautiful.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rgfreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear rgfreeman,

Thank you for taking the time to tell us about your experience at River Rock. I will pass on your feedback about Rosh as I know he will be very happy to hear that he was able to help you find everything you needed during your stay. We hope to have you stay with us again next time you are in town. Thank you!

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
Level Contributor
591 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed September 23, 2012

i have to say i am quite disappointed in our stay and was so looking forward to it and not sure i will ever return unless proving otherwise. and we drove a fair distance to get here tonight. first problem we faced was at checkout as i was not told to go to parking on same side of hotel and was not given proper instructions or any code or pass and i went to the casino parking side and then i caught wind i was in wrong spot after walking all the way back up to room as a full block away and then i went back there worried about car and got lost for 25 mins trying to find my car as not easy and so large so i felt i wasted lots of time that could have been avoided with proper communication to start with. then i learned most of all restaurants closed at 10 pm so could not order a proper meal that was not sky high in price and beer prices were way above norm throughout entire casino. not used to paying $6.50 a beer at any casino. highest rate ever. games were very very tight and i lost $160 very easy and in very little time. plus i did not hear anyone winning big. when i finally got to room i was disappointed again with lack of tv channels and no guide to see what was on and a light burnt out in room and really???...$6 for a bottle water!!!! such a money grab, yes??? anyways, hoping someone cares to read and comment as i sent management a message of encouragement and to do something about this as so many better hotels to go to for such a high price we paid. room itself was clean though and fairly quiet.

Room Tip: Ask lots of questions!!!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nolpreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear Nolpreen,

Thank you for taking the time to write to us about your experience at River Rock. I am sorry to hear you had miscommunication regarding parking. It sounds like you may have parked in our free parking lot located on the west entrance. We do also have a smaller parking lot for all THE HOTEL guests as a choice for them but the West Entrance is usally closer for The Resort Guests. Our valet, bellman or concierge would have been happy to hold your bags for you while you park your car to eliminate the inconveniences of walking with bags. Your car is very secure in the free lot as we have 24 hour patrolling of the area.
I am glad you enjoyed your stay in the rooms as they have been newly renovated. Our prices for amenities are definitely standard in Vancouver but we have more inexpensive amenities in our Java Jacks and INternational News outlets. I apologise for any inconvenience this may have caused you.

We do hope to have you stay with us again soon.

Roland Monteiro.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Stevens WA
1 review
Reviewed September 22, 2012 via mobile

My husband and I were looking for an anniversary getaway and were greatly surprised by this casino resort after being disappointed by our Travelocity booking at Le Soleil downtown vancouver. We headed home to Washington a day early and decided to stop and check out the River Rock. The facility it modern and very clean. We were able to book a 550 sq ft suite spa package for 446 after taxes. This included 2 breakfast buffets, 2 $100 spa massages and a comp full size lotion at spa as well. We also had a large patio with table and chairs that overlooked the marina. Facility also has pool with waterside and hot tub. Only down side is the airport runway is very close but is neat to see planes land.
We were surprised to return to our room after massages to a complimentary bottle of merlot for our anniversary. The room is so spacious and comfy. This is such a nice welcoming considering our disappointment with our previous nights stay at a different hotel. We plan to relax and enjoy the casino entertainment as well. All staff has been cheerful and very helpful as well.
We would definitely recommend this facility for the cost to value ratio. You will pay a lot more downtown for the same amenities and value. The drive into downtown is about 20 mins only.

Stayed September 2012, traveled as a couple
Helpful?
Thank totallyshannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear totallyshannon,

I am so happy to hear you were able to turn your vacation around after arriving at The River Rock. Your feedback is most important to us and it is wonderful to hear you enjoyed your suite, spa experience and anniversary with us. We hope to have you stay with us again soon.

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 21, 2012

We stayed there three nights before leaving on a cruise and it was wonderful. It's conveniently located - airport and Skytrain. The hotel was very nice. The price for the quality room is best in the Vancouver area! The beds were very comfortable! The rooms were "smallish" but functional. We had 22 guests there and everyone of them was impressed with the value we got.We paid more for a dumpy room last year! Never again! Breakfast buffet is the way to go....met everyone's approval. I will be recommending this hotel to anyone going to Vancouver in the future!

Room Tip: You can't go wrong!!!
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roland M, General Manager at River Rock Casino Resort, responded to this review, September 25, 2012
Dear jpj4jp,

Thank you for taking the time to give us your feedback from your last stay with us. It sounds like you and your friends had a fabulous stay with us before your cruise! The Canada Line has made it so convenient for cruise passengers to stay with us and I am glad you were able to enjoy your experience. We hope to have you stay with us again soon.

Kind Regards,

Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Rock Casino Resort

Property: River Rock Casino Resort
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Luxury Hotel in Richmond
#3 Family Hotel in Richmond
#5 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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