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“The Delta Vancouver Airport”

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Pacific Gateway Hotel at Vancouver Airport
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Warminster, Pennsylvania
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The Delta Vancouver Airport”
Reviewed July 30, 2014

We thought that the front desk people and the concierge were great. Free airport shuttle, free in room wifi. Restaurant left a little to be desired, slow service, food was good, but the time it took to get our food was horrible. Overall, I would stay there in the future if only for the location and friendly staff. The room was clean, and very comfortable.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank grdwyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Victoria, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed July 28, 2014

Front desk staff and bell staff above average. Average room with nice bedding but unable to cool to a comfortable temperature. Substandard Restaraunt service with average menu. Much better available close by!

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank 708MichaelL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
122 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 28, 2014

Spent 2 nights last week with my sons and friends on our way to a fishing trip near William lake. Rooms were very clean and comfortable, including very good beds. Check in was fast, and shuttle people were very nice and helpful (we used them repeatedly to go to the South Terminal, Air Link station, etc),Breakfast was good, not great, service there was nice but a bit slow . I still think that with rates in the $150-$175 range (online) , swimming pool, 5 minutes ride to airport and to the Airlink, this is a great value and a nice hotel.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank GM20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 27, 2014

No one at the front desk knows what they are doing. Pay For Use Internet Business Center. Pay For Use Flight check in Kiosk centers that lock up mid way through check in. Room keys that work sometimes and sometimes not. Air conditioning.....pretty much non existent. Directions from concierge to airport car rental drip off totally incorrect as well as location to pick up hotel shuttle. Bed so sunk in that looked like an elephant slept on it for a few years. Stay away.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DownhillDreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehorse, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2014 via mobile

We booked the Delta about a week and a half before our stay through a well know travel site. I called the morning before we arrived to confirm room type and late arrival time.... My husband and I were looking forward to enjoying a 4+ star sleep but since we arrived so late (which I made the front desk aware of over 12 hours before) we were downgraded to a broom closet with 2 twin beds, peeling wall paper & cobwebs. This was not a pleasant site at 1:30am!!!!! Their excuse was that they sold out (not my problem, don't sell rooms that are booked and confirmed) and they could offer us free breakfast... wow :-| My husband and I were thankful to leave the following morning!!! We won't be staying at the Delta anytime soon!!

Stayed July 2014
1 Thank Yukontraveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 26, 2014

Had a perfect night on a layover here. Wonderful property!
Friendly staff, and spacious and inviting lobby.
Rooms are modern and tasteful and very spacious. Elevator is key carded so make sure you have your key handy or you aren't going anywhere.
Amazing water views and a roof top gym too.
A definite stay when overnighting at the Vancouver Airport

Room Tip: High floor away from elevators
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  • Stayed May 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank cuddlypolarbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2014 via mobile

My Wife and I stayed here in June for one night before our Alaska cruise and one night after before heading back east. One word...amazing! The restaurant was superb and right on the water and the fitness centre on the 11th floor was heaven! The staff are like family and the free shuttle to the airport is a life saver. I can't wait to see what the place looks like after the renovations.

Stayed June 2014, traveled as a couple
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Property: Pacific Gateway Hotel at Vancouver Airport
Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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