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“Clean & close by airport, friendly staff” 4 of 5 bubbles
Review of Pacific Gateway Hotel at Vancouver Airport

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Pacific Gateway Hotel at Vancouver Airport
Ranked #8 of 23 Hotels in Richmond
Toronto, Canada
Level Contributor
103 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Clean & close by airport, friendly staff”
4 of 5 bubbles Reviewed January 23, 2014

I stayed here for a few nights while attending a function in the hotel. The Delta provides a regular shuttle between the property and airport (runs every 20 minutes), so no concerns about taxis to get here or back.

The staff are probably the friendliest I have ever come across. Every single member made sure to greet you, from reception to housekeeping. The elevators are key-locked all the time, not just at night, so while a little annoying, not enough to affect my review.

The property is clean and professional. The free internet worked well throughout the property. My only complaint/suggestion is to upgrade the bulbs in the guest rooms. They seem to be early CLFs, so they cast a a weak, sickly light.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MisterBungle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Valencia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 18, 2014

I work in Vancouver 1x/month for a week and always make the delta my Thursday night stay before catching the red eye on Friday morning. This place never disappoints, it's always clean, comfortable and quiet!! The staff are friendly and professional & breakfast is always delicious. And likely one of the most important features in a hotel is that the beds are super comfortable!! You will get a great night sleep here!

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Madeva1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

The staff is great. The restaurants were very good. The rooms were quiet. Everything was top notch. Best of all was the fellow at check in who suggested taking a $20 upgrade which allowed a late check out. Brilliant. A late shower. A quick trip in the shuttle and Bon Voyage. This hotel is a gem. Great for travelling.

Room Tip: Just ask for service with any request. The staff are friendly and co-operative.
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  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dancer024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
70 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

We stayed here on late arrival and before early departure for ski trip to Whistler. (The Sea to Sky Hwy is beautiful, but not for when you're tired or have a flight to make, imo.) Shuttle service is efficient and convenient. Service very friendly. Room is small, but pleasant, clean , comfortable, well maintained..and very quiet. Breakfast was very good, but rather expensive. However the Pier 73 restaurant for dinner was reasonable, with excellent food, which rather surprised me because there didn't appear to be other choices within easy walking distance.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank quackmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
227 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
4 of 5 bubbles Reviewed January 13, 2014

This is our hotel of choice when we fly out of YVR and we usually stay twice per year. This was our second stay in 2013. The staff are always very friendly, the rooms are clean, check-in is quick and easy. We typically choose their stay-and-park package which allows us to park our car there while we're away. Their shuttle to YVR is great with a friendly driver, and pick-up/drop-off's are offered approx. every 30 minutes, so you're never waiting too long. We needed drop-off at 4am, and pick-up at 1am, and we never had an issues at all. When we arrived back we called the hotel with the phone near the van loading area, and were told it would be about 10 minutes until the van arrived, and this was exactly correct. We also like that we can leave an overnight bag in their locked storage while we're away, so when we get back we're not rifling through our bags for bathroom kits and changes of clothes for the next day's drive home. We will definitely stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Victoriatravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia, Canada
Level Contributor
245 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

We attended the Delta Vancouver Airport,(Dec13) Richmond BC near Christmas as we were going on a trip to Mexico. Purchased the Bon Voyage package as which to leave our vehicle on the hotels parking lot for two weeks. We were met by front door KAKESH who asked if we wished any assistance with bags. He was friendly, quick to attend and respond to our needs. We appreciated this effort. He happened to by our lobby assistant also when departing and offered to secure our total bags in a locked room secured. This is not always offered at other hotels we attend. We were checking out of our room from the 8th floor facing the Fraser River and vessel mooring and scenes of the mountains and first sun in the am. Also we could see our vehicle. We enjoyed our room view, especially the soft comfortable mattress compared to two weeks on Mexico's beds which are very hard. The bedding sheets were high quality and my wife loved the four long soft pillows and duvet covers. The room had all necessary bath room items and towels. What I especially appreciated was the quick service by Bernard front counter clerk. Young man pleasant, white shirt and tie, suite at 1:25am.(05-01-14). I also appreciated seeing a security man on the 8th floor and must say the area was nice and quiet. Pretty ms.Brooke (lovely curly hair my wife commented) was smiling to us when we approached the front counter to check out.(05-01-14,1100am). Efficient, humorous, delightful to speak to as we got our papers and departed to the Pier 73 restaurant for a Sunday is brunch. On 05Jan14. Wow the breakfast was special and we had Doreen a very kind, considerate, smiling waitress. This am experience made our home coming a welcoming better thought coming from a nice sunny holiday. We will be back to hotel and Pier restaurant!
You cannot beat the Vancouver Delta as 10minutes by their bus every 20minutes. Pool outside (wish it was heated and an over head walk way) but very nice relaxing area to see the river, mountains and quite place with connecting Pier restaurant. Service over many years has been excellent. Comfort the best and safe security parking. Included in this package. Thank you again. Soft Sand-14.

Room Tip: The higher(8thfloor)East has Fraser River and great view of mountains. The West rooms has the parkin...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank whitesand2travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualicum Beach, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 6, 2014 via mobile

this is the hotel that United Airlines put us up in when our flight was changed. A very nice hotel great and helpful staff nice room and the food was made to suite my alergy needs
highly recomend this hotel. The shuttle goes every 20 minutes 24/7

Stayed January 2014, traveled as a couple
Helpful?
1 Thank FreshNFab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Property: Pacific Gateway Hotel at Vancouver Airport
Address: 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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