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“good airport hotel”

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Pacific Gateway Hotel at Vancouver Airport
Ranked #8 of 23 Hotels in Richmond
Amsterdam, The Netherlands
Level Contributor
86 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“good airport hotel”
4 of 5 bubbles Reviewed September 25, 2013

Just a few minutes away from the airport. The rooms offer nice views over the beautiful surroundings. Rooms are very comfortable with a lucious bed that guarantees a good rest. Coffee/tea making facilities are available in the room, vending machines on every floor. Roomservice offers a wide choice of food and beverages and is of a very good quality. The hotel is too far away from the city but perfectly suitable as an airport hotel.




guarantees

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DTH70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,193 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Nanaimo, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed September 25, 2013 via mobile

If i have have to pay the same rate i will go somewhere else. I just got the feeling that no one cared. No fridge in the room and coffee pot was real bad. Bed was very comfy. Staff on approach were not vert helpful. I was advised to use pay computer to check in with airline and it cost. Found out the next day round the corner was free internet access port

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank n0ts0g00d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 26, 2013
Dear Guest

Please accept my apologies for your stay as our team takes great pride in the level of service they deliver and it appears we did not deliver on your stay. As for the fridge we do not have one in every room but we do have them available upon request. Also we do offer complimentary use of the business centre computers if the airline is not available upon the kiosk in the lobby.

Thank you again for taking the time to send in your review and we look forward to seeing you again.

Barry Johnson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

We stayed a night at the Delta and were so pleased that we did. The room was great and the bed very comfortable. We were upgraded to the club room and had a water view as well. There are great facilities at the Hotel and Anca the receptionist went the extra mile. It was my Birthday and we had just come back from a very wet Mexico. By way of comiseration she sent a lovely card and a piece of cheesecake up to our room - even had Happy Birthday written on the plate. Certainly, she is the sort of staff member who should be truly valued by the Delta Organisation!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wend50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Hardy, Canada
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

I travel frequently to Vancouver and make it a point to stay at this property. As a repeat customer they always welcome us with a complementary fruit plate in the room on arrival. The prices are very reasonable. As a Delta Privilege member you are guaranteed no waiting in line. There is a coffee bar downstairs if you don't want to go for a large breakfast ( although the buffet is excellent). There is also a cool pub attached to the property overlooking the marina. Great weight room, nice outdoor pool in the summer. Great customer service. I love this place and as long as they keep treating me so well I will keep coming back.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sixstoriesBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
161 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

Stayed here again in August and pleased to say that the Wifi is either reinstated or fixed - and working fine in the room. It wasn't in June and when I asked at front desk, it was never explained as something that wasn't working - just that's the way it was. I used the small and too warm business centre instead (and wasn't very happy about it)

They still charged $14/day for parking though! Other than that, it's a good hotel in a great location, with comfy beds/linens. We'll stay there again.

Room Tip: There is a side street neaby if you don't want to pay for parking....
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prairieschooner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 20, 2013
Dear Prairieschooner2

Thank you for taking the time to write a review from your recent stay with us. I am glad to see that our Wi-Fi met your needs and we look forward to welcoming you back in the near future.

Barry Johnson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eatonville, Washington, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 17, 2013

After waiting in a very long slow line to check in we found out why it took so long. For each guest there is an "opportunity" to say yes to an expensive room upgrade complete with a long, read aloud sales pitch. Upon arriving in our room, we discovered it to be really hot in the room. We turned the air conditioning on it's lowest setting but it would not cool the air much at all. There were no glasses in the room, just two coffee cups. As luck would have it the weather was cool in Vancouver so we opened the room window and went sightseeing. Upon returning, the outside air had cooled the room. However, when we closed the window, the temperature began to rise again even with the setting on the AC at 60 f. It would ordinarily be fine to just sleep with the window open, but this is an airport hotel! Just as you drift off to sleep, a jet aircraft roars by. Sleepless in Vancouver.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

The hotel room is in general clean. TV quality is poor though. The road leading to the hotel entrance was a mess due to construction. We followed the GPS and we still had to make a couple U-turns and circled around a bit before finding the entrance. This is a good airport hotel at a reasonable rate (but you have to pay for parking). Front desk service was so-so as they let another guest to cut in front of me without letting him know I was in line waiting first.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkkam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 17, 2013
Dear dkkam

Thank you for taking sharing your recent experience with us as it seems that we did not deliver in terms of the level of guest service at the time of check in and for that I do apologize. Also the construction is almost 100% complete along Russ Baker way so there should be no more disruptions.
Again, please accept my apologies for your stay and we look forward to you staying with us again and giving us another chance.

Barry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Property: Pacific Gateway Hotel at Vancouver Airport
Address: 3500 Cessna Drive, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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