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Pacific Gateway Hotel at Vancouver Airport
Ranked #8 of 23 Hotels in Richmond
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Too easy”
4 of 5 bubbles Reviewed August 4, 2013 via mobile

The proximity of this hotel to the airport makes it such an easy choice when picking a place to stay for quick turnarounds. The quality of the hotel itself and the graciousness of the staff make it the best place to stay of all the other "airport" hotels. Their shuttles picked us up and dropped us at three different terminals all promptly, reducing travel times and making an enjoyable stopover. Breakfast is more then satisfactory.

Stayed August 2013, traveled on business
Helpful?
1 Thank MaximumBunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Canada
Level Contributor
109 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 31, 2013

Stayed overnight and had no complaints. Excellent service at checkin and checkout. Hotel was comfortable and modern and all the staff we encountered were friendly and helpful. We didn't eat at the hotel so can't comment on food.

Parking is very convenient (our rate didn't include parking which was an extra $14 though). The hotel is located 5 minutes from the airport and the shuttle bus runs hourly I believe so convenient for flight arrivals/departures. Airport check-in can be completed at a terminal in the lobby.

Overall a good choice - we would definitely stay again as long as we could find a discounted rate.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank davvos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
115 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

Stayed here when I was on a fishing trip to the Queen Charlotte Islands and had to fly out of the Vancouver south terminal for the trip. Very convenient location, close to the south terminal and had a free shuttle to it from the hotel. Service was excellent, rooms were standard rooms that you would expect from a well respected chain like the Delta. They even had a large walk in freezer dedicated to storing all the fish that fishing guest would bring back from their fishing trips. Great hotel, great stay

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wongchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mukilteo, Washington
Level Contributor
359 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed July 27, 2013

We were going t'o kayak the Queen Charlotte Islands and found the limited flights expensive ($800 from Seattle to Sandspit). BUT from Vancouver It was only $400. So we decided to save a few dollars and drive the 2 hours north. The next challenge was parking. The Delta offers THE DEAL - $170 for 2 weeks of parking and a one night stay, as well as the advantage of peace of mind of avoiding a border crossing the day of the flight. I may fly from Vancouver more often!

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
158 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

Clean, quiet, friendly, inexpensive hotel. Parking for a fee is too much! Lots of parking grounds that should be offered free of charge! Staff and service are great. Wi-fi works very well. Bathroom quite small but sufficient.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank azy100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

I had a quick business trip to attend a meeting in Vancouver, BC. I arrived late at night, cleared customs and jumped on a shuttle directly to the hotel. After just a 15 minute shuttle ride, I was there! It was just after midnight upon arrival.

Courteous staff at midnight is a great indication as to the service level of any hotel. Delta had very friendly and helpful staff to get me checked in quickly and to assist with a wakeup call.

With a 9:00 a.m. meeting the next morning, I needed a good nights sleep. The beds were just wonderful and I had no issue getting to sleep or sleeping the night through.

Upon waking I opened the room curtains and saw a lovely view of the inlet bay with its marina and people out for the morning row on the water. It was such a great setting and a wonderful way to start the day. You should not be disappointed in a stay here!

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank doc_que
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, August 2, 2013
Dear doc_que

Thank you for taking the time to share your experience with us. We look forward to welcoming you back in the near future.

Barry Johnson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Coquitlam, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 24, 2013

Even though the hotel room was cheaper because of a group rate I found this hotel to be very expensive and not family friendly. The rooms were very small if there are more than 2 people in the room it bacame very crowded and it was not helped by the fact the air conditioning system didn't work, making the room hot and uncomfortable for sleeping or just relaxing. If you didn't have access to a vehicle to go find a restaurant that was price worthy then you were stuck eating at the hotel restaurant which was very overpriced and the service was beyond slow. When taking children to eat who really wants to wait 45 minutes from waiting for a table to actually being served your meal? I don't especially when there is a time limit to your meal time and you are trying to feed children. Room service prices were higher than the restaurant prices and add to that the delivery charge, tip and taxes you are paying approximately $11.90 for a plate of Kraft Dinner and yes it says Kraft Dinner on the menu NOT macaroni and cheese or mac and cheese. So if you have money to burn by all means stay here but if not then really think about the final cost of this hotel. There is no type of breakfast offered with the price of your room and it cost $13.00 for a Continental breakfast. I will have to say that the hotel staff went above and beyond with the service and being helpfull and this is the only reason I more or less with the less being priority in my opinion enjoyed staying here. This hotel will work for people on an expense account but not for families on a budget.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kirstenkw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin M, Front Office Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, July 25, 2013
Good day Kirstenkw,

Thank you for taking the time to post your feedback about our hotel, we need it so we can continuously improve.

First off allow me to apologize for any waits in our restaurant, as it's our goal to service everyone promptly, offering the best service and food possible. I would like to understand more about the air conditioning issues your experienced, as this is of top priority to us.

In regards to our pricing we feel that we are transparent with our prices such as room service, parking, room rates and so on. We feel the service level and amenities at the Delta Vancouver Airport are well worth our fair pricing structure. The menus at our restaurant and in room service do explain all prices, fees and delivery charges. Our guests are always clear on what the costs are prior to making a decision.

Finally in regards to our location, it's great! We are situated on a beautiful Marina and surrounded by the Fraser river, only a stones throw away from countless amenities. We offer a complimentary community shuttle that takes our guests to Richmond's largest mall, a casino, all the restaurants you can imagine, and more. We feel we are very well situated for a one night layover, or a week's vacation.

Please connect with me directly so we can discuss your expectations and the areas in which we need to improve on as well.

Thank you again,

Kelvin Monteiro
Front Office Manager
kelvin.monteiro@deltahotels.com
604-303-1381
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Property: Pacific Gateway Hotel at Vancouver Airport
Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Family Hotel in Richmond
#9 Business Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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