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“Wonderful!”

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Pacific Gateway Hotel at Vancouver Airport
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed February 22, 2013

We recently stayed at the Hotel and found it to be just wonderful. The service was excellent from checking in to leaving early the next morning. Surprised to see that there was coffee in the lobby to take with you as you were being shuttled to the airport, the drivers were very friendly plus the 24 hour service cannot be beat. The room was very clean and comfortable, liked the coffee being offered in the rooms, too bad there were not any fridges but that is minor. It was nice to be able to leave the car in the lot for the length of our holiday at no extra cost. Will do this again on our next trip.

  • Stayed: February 2013, traveled with friends
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Thank pennymay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 24, 2013

Dear pennymay

I am glad to hear that our Bon Voyage package worked for your this trip and that the complimentary early morning Starbucks coffee was a hit. On your next stay with us you can request a fridge at time of check in as we have a limited stock available upon request.
We look forward to welcoming you back as our guest before your vacation.

Barry Johnson
Hotel Manager

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936 - 942 of 1,313 reviews

Reviewed February 19, 2013

Very close to airport, quick and friendly shuttle service included. Good rates, Beautiful rooms, very comfortable beds, and nice quilts on bed! Rooms are very modern and clean. The service at the front desk was outstanding! Novia, was wonderful in getting our group rooms together and the best rate possible! Novia, also showed us how we could check in for the morning flight, seat selection and all, that was a great time saver and greatly appreciated,
Thank you Novia, after a long grueling flight, you made our night so much better!

Lisa & Lisa :)

  • Stayed: February 2013, traveled with friends
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Thank Swanderosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 22, 2013

Dear Swanderosa

Thank you very much for sharing your feed back from your recent stay with us. I am so glad to hear that Novia made such a great impression on you.

We look forward to welcoming you back on your next visit to Vancouver.

Barry

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Reviewed February 16, 2013

This hotel deserves an mention for it's outstanding service!!! All the staff is so friendly!!!! Particularly the two wonderful, pleasant, friendly waitresses at the Hemesphere North Restaurant (breakfast buffet). They set the customer service bar really high! Very impressive!!

  • Stayed: February 2013
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Thank Mastard06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 24, 2013

Dear Mastard06

Thank you for your great feedback. I will be sure to let our team in Hemisphere North know about your comments. Our team at breakfast leads the way in customer service here at DVA.

We hope top see you back soon.

Barry Johnson

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Reviewed February 14, 2013

Stayed for one night before leaving to Cuba. Paid $135.00 including tax for 1 night and up to 14 days free outdoor parking.Shuttle every 20 minutes...5 minute drive to airport. Flight delayed on way home and would have had to pay another day parking at park&ride if we had choose that route.So really the room cost us nothing.Well done Delta Hotel! Great Idea.Pick-up & drop off a breeze. Room was pretty good everything we needed. Staff very friendly...just a really nice treat before holidays.Would definitely do this again and recommend to anyone.

  • Stayed: February 2013, traveled as a couple
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Thank AbbotsfordSunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 22, 2013

Dear AbbotsfordSunflower

Thank you for sharing your feed back form your stay with us and it is great to see that the Bon Voyage package worked well for you.

Hopefully we will see you before your next vacation.

Barry Johnson
Hotel Manager

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Reviewed February 10, 2013

Stayed for business and meetings were well supported. Nicely appointed rooms especailly if you face the river. Helpful staff. Very nice brown lab, Cessna, available for walks. Good food at Pier 73 and room service- good range of options. Handy to have shuttle running to the airport every 20 minutes, 24 hours a day. Easy way to then take the Canada Line to downtown Vancouver.

  • Stayed: February 2013, traveled on business
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Thank Brenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 24, 2013

Dear WandaVictoriaBC

Thank you for taking time to send in your feedback from your recent stay with us and I am sure Cessna would love to see you again.

Barry Johnson
Hotel Manager

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Reviewed February 5, 2013

My husband and I stayed here for 3 nights on both sides of our trip to Mexico. The hotel was very clean, well decorated with modern fixtures and tv. The beds were really comfy. The staff was very friendly and helped with everything. They had a shuttle that ran every 20 minutes to the airport and it ran 24 hours a day. The gym was good and had a great view while working out.

The hotel had a buffet breakfast which was fantastic. It was a bit pricey but it is Vancouver so I expected this. We also went to the Pier 73 Restaurant in the hotel and it was very nice. Good food.

Some downsides - They didnt have wifi/wireless in the rooms. You could plug your laptop into an ethernet cord but it would have been nice not to have to do this. It seemed like a higher end hotel but this took it down a couple notches.

Another negative was that they charged you to use the internet in the business centre. I thought this was a rip off....You are already paying a higher price for the hotel room, the least they could do is give you free internet in the business centre.

All in all, I enjoyed my stay here. I would stay here again.

  • Stayed: January 2013, traveled as a couple
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Thank misskris8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 8, 2013

Dear misskris8

Thank you very much for taking the time to share your feedback for your recent stay with us. I am delighted to hear that you enjoyed both the food and service in our restaurants. My apologies for no WiFi in your guest room. We do have complimentary WiFi in the lobby of the hotel and eight of our ten floors, we are looking to have the install complete before the end of February so all guest rooms will have both wired internet and WiFi.

We look forward to having you back as our guest before and after your next vacation.

Barry

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Reviewed January 31, 2013

This was a convenient location near the airport for a quick business trip. Rates were good and the room size provided good value for the money. The hotel is conveniently located near Vancouver Aiport, and there is a free hotel shuttle leaving the terminal frequently. Staff were pleasant on check-in, and the lobby is fairly spacious.

My room, in addition to being a good size, has a typical layout with a built-in desk. They must use the same boring interior designer as most hotels use - the furnishings and colours were nothing to write home about, although the bathroom had modern fixtures and clean lines.

The room and bathroom were very clean, but I can't say the same for the coffeepot- it was a bit grimy and there was a dead fly in the carafe. I ended up ordering breakfast to the room and the food was good (not spectacular), service was prompt and pleasant, but it ended up being $35. for one order of eggs benedict with coffee. A little steep!

The bed was comfortable and view was nice. Checkout was rapid and I was well rested after a quiet night. I would stay here again when in Richmond for business travel.

Room Tip: Nice views from upper floors.
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  • Stayed: January 2013, traveled on business
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Thank Sharimck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 1, 2013

Dear Sharimck

Thank you very much for taking the time to send in your feedback from your recent stay with us. I am glad to hear that you enjoyed your stay and found the airport shuttle to be very convenient. Please accept my apologies for the coffee carafe not being up to our standards and please feel free to reach out to me to discuss your stay in further detail.

We look forward to welcoming you back to the Delta Vancouver Airport Hotel.

Barry Johnson
Hotel Manager

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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range: $139 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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