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“Amazing service”

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Pacific Gateway Hotel at Vancouver Airport
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed February 16, 2013

This hotel deserves an mention for it's outstanding service!!! All the staff is so friendly!!!! Particularly the two wonderful, pleasant, friendly waitresses at the Hemesphere North Restaurant (breakfast buffet). They set the customer service bar really high! Very impressive!!

  • Stayed: February 2013
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Thank Mastard06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 24, 2013

Dear Mastard06

Thank you for your great feedback. I will be sure to let our team in Hemisphere North know about your comments. Our team at breakfast leads the way in customer service here at DVA.

We hope top see you back soon.

Barry Johnson

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923 - 929 of 1,295 reviews

Reviewed February 14, 2013

Stayed for one night before leaving to Cuba. Paid $135.00 including tax for 1 night and up to 14 days free outdoor parking.Shuttle every 20 minutes...5 minute drive to airport. Flight delayed on way home and would have had to pay another day parking at park&ride if we had choose that route.So really the room cost us nothing.Well done Delta Hotel! Great Idea.Pick-up & drop off a breeze. Room was pretty good everything we needed. Staff very friendly...just a really nice treat before holidays.Would definitely do this again and recommend to anyone.

  • Stayed: February 2013, traveled as a couple
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Thank AbbotsfordSunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 22, 2013

Dear AbbotsfordSunflower

Thank you for sharing your feed back form your stay with us and it is great to see that the Bon Voyage package worked well for you.

Hopefully we will see you before your next vacation.

Barry Johnson
Hotel Manager

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Reviewed February 10, 2013

Stayed for business and meetings were well supported. Nicely appointed rooms especailly if you face the river. Helpful staff. Very nice brown lab, Cessna, available for walks. Good food at Pier 73 and room service- good range of options. Handy to have shuttle running to the airport every 20 minutes, 24 hours a day. Easy way to then take the Canada Line to downtown Vancouver.

  • Stayed: February 2013, traveled on business
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Thank Brenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 24, 2013

Dear WandaVictoriaBC

Thank you for taking time to send in your feedback from your recent stay with us and I am sure Cessna would love to see you again.

Barry Johnson
Hotel Manager

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Reviewed February 5, 2013

My husband and I stayed here for 3 nights on both sides of our trip to Mexico. The hotel was very clean, well decorated with modern fixtures and tv. The beds were really comfy. The staff was very friendly and helped with everything. They had a shuttle that ran every 20 minutes to the airport and it ran 24 hours a day. The gym was good and had a great view while working out.

The hotel had a buffet breakfast which was fantastic. It was a bit pricey but it is Vancouver so I expected this. We also went to the Pier 73 Restaurant in the hotel and it was very nice. Good food.

Some downsides - They didnt have wifi/wireless in the rooms. You could plug your laptop into an ethernet cord but it would have been nice not to have to do this. It seemed like a higher end hotel but this took it down a couple notches.

Another negative was that they charged you to use the internet in the business centre. I thought this was a rip off....You are already paying a higher price for the hotel room, the least they could do is give you free internet in the business centre.

All in all, I enjoyed my stay here. I would stay here again.

  • Stayed: January 2013, traveled as a couple
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Thank misskris8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 8, 2013

Dear misskris8

Thank you very much for taking the time to share your feedback for your recent stay with us. I am delighted to hear that you enjoyed both the food and service in our restaurants. My apologies for no WiFi in your guest room. We do have complimentary WiFi in the lobby of the hotel and eight of our ten floors, we are looking to have the install complete before the end of February so all guest rooms will have both wired internet and WiFi.

We look forward to having you back as our guest before and after your next vacation.

Barry

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Reviewed January 31, 2013

This was a convenient location near the airport for a quick business trip. Rates were good and the room size provided good value for the money. The hotel is conveniently located near Vancouver Aiport, and there is a free hotel shuttle leaving the terminal frequently. Staff were pleasant on check-in, and the lobby is fairly spacious.

My room, in addition to being a good size, has a typical layout with a built-in desk. They must use the same boring interior designer as most hotels use - the furnishings and colours were nothing to write home about, although the bathroom had modern fixtures and clean lines.

The room and bathroom were very clean, but I can't say the same for the coffeepot- it was a bit grimy and there was a dead fly in the carafe. I ended up ordering breakfast to the room and the food was good (not spectacular), service was prompt and pleasant, but it ended up being $35. for one order of eggs benedict with coffee. A little steep!

The bed was comfortable and view was nice. Checkout was rapid and I was well rested after a quiet night. I would stay here again when in Richmond for business travel.

Room Tip: Nice views from upper floors.
  • Stayed: January 2013, traveled on business
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Thank Sharimck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 1, 2013

Dear Sharimck

Thank you very much for taking the time to send in your feedback from your recent stay with us. I am glad to hear that you enjoyed your stay and found the airport shuttle to be very convenient. Please accept my apologies for the coffee carafe not being up to our standards and please feel free to reach out to me to discuss your stay in further detail.

We look forward to welcoming you back to the Delta Vancouver Airport Hotel.

Barry Johnson
Hotel Manager

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Reviewed January 29, 2013

We had a fantastic stay. We got a great rate by booking through Priceline.com
We used the free shuttle service to and from the airport. It was prompt and the driver was really nice and helped with all our luggage.
Upon check in, we were offered a $20 upgrade to a King Room suite, which we accepted and are so glad we did! We had a beautiful room, way up high, with a beautiful view.
The staff was incredibly wonderful. Fast and easy check in. Delivered our bags to our room, and quickly brought a Pack and Play with bedding for our 19 month old to sleep in. Our bed was extremely comfortable, and our room was quiet.
We ate dinner at Pier 73, which is the restaurant on site, and it was delicious.
All in all, a great stay, and we will for sure stay there again when we're in the area.

Room Tip: If traveling to and from the airport, be sure to ask about their free shuttle service!
  • Stayed: December 2012, traveled with family
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2  Thank ChelseyWol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded February 8, 2013

Dear ChelseyWol

Thank you for the great comments I will be sure to share them with our team and we hope to see you back before your next vacation.

Barry Johnson
Hotel Manager

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Reviewed January 25, 2013

We stay here every time we have a flight out of Vancouver (a couple times a year). We always stay the night before our trip, and the night of our return. In this case, we flew out two-weeks before Christmas, and arrived back at 11:00pm on Christmas Eve. This time we had my parents with us in another room as well. As always, they impressed us. Check-in was quick and friendly. They even had a warm beverage, and fresh baked cookies when we arrived to check-in, which the kids really enjoyed. The shuttle to the airport was great! On Christmas Eve when we arrived back at the airport, the shuttle bus driver arrived within a few minutes, and was warm and friendly (as always), and greeted us and loaded our luggage very quickly. I really can't say enough about this property! We will use them again, and so will all our friends and family.

  • Stayed: December 2012, traveled with family
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Thank Victoriatravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this reviewResponded January 28, 2013

Dear Victoriatravelers

Thank you very much for your kind words. I will be sure to pass them on to our team. We also look forward to having you back as our guests before and after your next vacation.

Barry
Hotel Manager

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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Richmond
#9 Family Hotel in Richmond
#9 Business Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range: $148 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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