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“Best staff and customer service anywhere”

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Pacific Gateway Hotel at Vancouver Airport
Ranked #9 of 23 Hotels in Richmond
British Columbia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Best staff and customer service anywhere”
Reviewed December 11, 2012

This is the fifth year in a row our company has chosen the Delta Airport as our hotel to stay at while we have our staff Christmas Party at the Pier 73 Restaurant. Every staff member always has a smile and take pride in their role at the hotel. As a seasoned traveller I can't recall seeing this level of service anywhere else. Rooms are recently updated and even though the bathrooms are small this does not distract from the overall comfort and cleanliness. Being close to the airport and Canada Line (to downtown Vancouver) is a bonus. Highly recommended!

Room Tip: Ask for a room on the back side facing the river, more for the view as all rooms are quiet and plane...
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  • Stayed December 2012, traveled as a couple
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Helpful?
Thank Canuckonthego57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry J, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, December 17, 2012
Dear Canuckonthego57

Thank you very much for the kind comments about our the hotel and our team at Pier 73. The team takes great pride in customer service and strives to make a connection with our guests. I will be sure to share your comments with our team and we look forward to welcoming you back for years to come.

Barry Johnson
Hotel Manager
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Parksville, Canada
Level Contributor
5 reviews
Reviewed December 9, 2012

We recently stayed at the Delta Vancouver Airport both going and coming from a trip. The service was excellent! From the driver of the shuttle to the restaurant in the hotel , the service was outstanding. It meets all the standards one expects from a first class hotel. We would recommend this hotel to anyone needing a first class hotel near the airport.

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank tjitskefries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike K, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, December 10, 2012
Dear Guest,

Thank you for taking the time to post a review! I was so pleased to hear that you had a first class stay and you were able to take advantage of our 24 hour a day shuttle service to the airport. We hope that we'll be seeing you again soon if your travels bring you back through Vancouver!

Sincerely,

Mike Kohari
Interim Hotel Manager
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British Columbia, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 2, 2012

My wife and I have been frequent Delta Hotel guests across the Country over the years and, a number of times a year, visit the Delta Vancouver Airport Hotel prior to leaving and/or returning to Canada. We have gotten to know many of the staff on a first name basis and are always welcomed back "as family". The Hotel underwent a major renovation a couple of years ago and the rooms are delightfully clean and bright. The waterside units have gorgeous views and the Signature Club on the 9th floor is a real treat. The Airport shuttle runs every 20 minutes and is another plus. Our most recent stay was on Sunday, November 11 prior to our departure to Mexico the next morning for the winter. RECOMMENDED HIGHLY - Peter & Ann.

Room Tip: Rooms on the water side have spectacular views!
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank 252Peter252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike K, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, December 10, 2012
Dear Guest,

Thank you for taking the time to post a review! We are so pleased to hear that you like the new rooms and our Signature Club floor, the view is pretty amazing both from the lounge and the rooms! I will be sure to pass on your comments to our team, they are dedicated to making your stay a positive memory and we appreciate your feedback!

We hope that your trip to Mexico was great and we can't wait to welcome you back to the hotel very soon!

All the best from your "Delta Family"!!

Mike Kohari
Interim Hotel Manager
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Vancouver, BC
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 27, 2012

Clean rooms, somewhat dark decor (why would you want large photos of airport waiting rooms on the wall ?), small gym. Parking and internet are charged extra at $20 to $25 per day each. Within walking distance (300 to 500 meters) of the skytrain.

  • Stayed September 2012, traveled on business
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Helpful?
Thank Fabian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike K, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, November 30, 2012
Dear Guest,

Thank you for your review, I was disappointed to hear that you didn't find our recently renovated rooms to your liking. I was surprised to read about your comments regarding extra costs, while we do charge $14.00 for parking, our high speed internet is complimentary to all of our guests.

I do hope that the rest of your stay was enjoyable and we hope to welcome you back soon!

Sincerely,

Mike Kohari
Interim Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 27, 2012

This is the second time I've stayed and attended a conference at this hotel. Both times were for a Cake conference. The staff is extremely helpful and friendly. I like the little coffee bar where there were plenty of muffins, scones and a friendly barista to make your customize coffee. The ham and cheese scones are excellent. And if you need a quick bite, they have premade sandwiches and juice that you can take and go if you are on the run.

The rooms are clean and the beds are comfortable. No complaints here. We like the added complimentary wifi in the rooms this year. They could add more variety to their cable selection. I was looking for the food network channel.

As for the restaurant on site, they had one by the coffee bar, but it was only open in the morning for breakfast and closed at lunch. The other restaurant has a pretty nice view of the marina and serves a decent lunch and dinner. On this stay, I had fish tacos for lunch. The fish was fresh. The service was attentive.

Another plus to the hotel was the late check out available to the Delta members. We were able to leisurely extend our late departure to 6pm if we had wanted to.

Their conference facilities were excellent, our classes were well equipped and comfortable. I look forward to returning in 2014 for the next cake conference to attend.

The hotel has a complimentary shuttle to the airport.

Room Tip: Higher rooms have a better view.
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  • Stayed October 2012, traveled solo
    • Value
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Helpful?
Thank LoveGoestbread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike K, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, November 29, 2012
Dear Guest,

Thank you for taking the time to write a review on our hotel! We were so pleased to hear you enjoyed our coffee bar FUEL as well as our restaurant Pier 73 overlooking the marina! Our culinary team strives to make sure your meal is a memorable experience and they appreciate the feedback. I am also glad to hear you were able to take advantage of a late checkout...one of the benefits of being a Delta Privilege member!

We hope that we'll be welcoming you back to the hotel sooner than 2014!

Sincerely,

Mike Kohari
Interim Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parksville, Canada
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 27, 2012

A comfortable Hotel, close to the Airport with 245 hour shuttle service. The Hotel decor has been updated and looks very inviting. Our room was clean and comfortable. We had dinner at Pier 73 which is a nice restaurant overlooking the marina. The menu is "pub Style". Prices were very reasonable. We have stayed at this hotel beforew over the years and have never had a bad experience.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Rogerw303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, November 29, 2012
Dear Guest,

Thank you for the wonderful review and we're so pleased you noticed we have done some updating around the hotel! Our team was very excited to read your comments, about your dining experience and the cleanliness and comfort of our guest rooms. Our team takes a lot of pride in ensuring all of our guests have a similar experience as yours and we hope that we will see you again in the very near future!

Mike Kohari
Interim Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port McNeill
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 16, 2012

Perfect location and extremely helpful staff -- with their help I took the shuttle to the airport and then sky train into the city. Separate breakfast dining room which offers buffet or breakfast menu. I really appreciated the take away container for coffee. There is also a coffee bar open until noon. Amazing how quiet the rooms are even with so much traffic and airport so close. Good gym facility on the top floor. Disappointing that there is no mini fridge in the room. Otherwise very comfortable and clean. Would definitely stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank orcaland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, November 19, 2012
Dear Guest,
I could not agree more with you that our location is perfect, it allows you close proximity to the airport yet easy access to all places in Richmond and Vancouver. I am glad that you noticed our friendly and helpful staff. We carry a good supply of fridges and all you have to do is ask and we are more than happy to deliver one to your room.
I look forward to welcoming you back in the near future.

Regards,

A Sandhu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Property: Pacific Gateway Hotel at Vancouver Airport
Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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