We stayed here for 3 nights at the beginning of September as we got organized for our daughter to move into residence at UBC. At check-in I had the pleasure of being served by Qua, who was efficient and friendly. We chatted briefly about the reason for our stay, and later, much to my delight & amazement, she sent up a personalized card & small gift to our room to congratulate our daughter & wish her success at university!
It's not often someone is that thoughtful.
As our stay progressed, we found that all the staff we encountered were great! From the evening maid who saw us in the hallway & offered us a chocolate & bottle of water from her cart, to the always helpful bell captain who offered me a nice bottle of water when he saw me return to the hotel from my morning run!
Most hotels are pretty much the same, but the staff we met here made a big difference!
And, just for the record, we booked through a third-party discount web site so there was no bias shown vs. full paying guests.
- Official Description (provided by the hotel):
- Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more less
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- Also Known As:
- Delta Vancouver Airport Richmond
- Delta Richmond
- Richmond Delta