We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pacific Gateway Hotel at Vancouver Airport
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Ottawa, Canada
1 review
“Great staff”
Reviewed September 7, 2011

We stayed here for 3 nights at the beginning of September as we got organized for our daughter to move into residence at UBC. At check-in I had the pleasure of being served by Qua, who was efficient and friendly. We chatted briefly about the reason for our stay, and later, much to my delight & amazement, she sent up a personalized card & small gift to our room to congratulate our daughter & wish her success at university!
It's not often someone is that thoughtful.
As our stay progressed, we found that all the staff we encountered were great! From the evening maid who saw us in the hallway & offered us a chocolate & bottle of water from her cart, to the always helpful bell captain who offered me a nice bottle of water when he saw me return to the hotel from my morning run!
Most hotels are pretty much the same, but the staff we met here made a big difference!
And, just for the record, we booked through a third-party discount web site so there was no bias shown vs. full paying guests.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BWBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 8, 2011
Dear Guest,
You just made my day, I am so proud of my team that delivers exceptional straight from the heart service and your comments have again validated their passion.

I will be sure to share your kind remarks with Qua and rest of the team and wish your daughter best of luck at UBC.
Regards,

A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,223 reviews from our community

Traveler rating
    439
    508
    198
    51
    27
See reviews for
219
455
140
268
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 7, 2011

Not only I will stay, I will recommend to people. Excellent managed hotel. Pleasant stay. Do I need to say more? :)

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MOT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 8, 2011
Dear Guest,
Thank you for such a resounding endorsement of Delta Vancouver Airport. I appreciate your loyalty and look forward to welcoming you back in the near future.

Regards,

A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
Reviewed September 6, 2011

Had to go to a wedding in Vancouver so we booked 2 rooms back in June at this hotel through Priceline. Got a great rate for 3 nights and i emailed them to make sure had two connecting rooms and double beds in both. Within minutes they confirmed everything is noted on their system.

We arrived at midnight in Vancouver and quickly found the shuttle to the Delta hotel. The ride was about 5-8 minutes. The young lady greeted us with a smile and checked us in within 2 minutes (Great service). The rooms were a on the small side but it did it's job and it was very clean. The beds were comfortable and linens were fresh.

I had a chance to utilize the 24 hour gym on the 11th floor on the second night at around midnight and the equipment was pretty good. Free apples and water as well which was nice touch.

The staff was very nice as well from the doorman (big guy by the door) to the cleaners (older gentlemen who said he was retiring in a month) , they all said hi and greeted us with sincerity. .

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Si C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 8, 2011
Dear Guest,
I am glad that you enjoyed your stay with us at Delta Vancouver Airport. With our unique location close to Vancouver International Airport and our complimentary shuttle to and from the airport, our guests enjoy their stay and can connect to various areas of the city easily.
Thank you for appreciating the service focus of my team and our Fitness Centre on the top floor with the panoramic views provides ideal atmosphere for fitness.

I look forward to welcoming you again in near future.

Regards,
A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2011

We stayed here for one night before our return flight to the UK. Staff were very friendly. Room was good, on 6th floor overlooking the marina/restaurant. The bed was the most comfortable I have EVER slept on. I must buy one of the toppers! My only gripe was that I had trouble in sleeping. I am not used to having air conditioning and found it quite noisy. Without it on though the room was too hot. The curtains really did their job well of keeping out the light. In the morning, my husband opened them quickly and nearly blinded us with the strong sunlight streaming in. Shuttle service quick/reliable.
We ate at the Pier restaurant, service was a little slow as it was busy, there had been a delayed flight from Amsterdam. The food was excellent though!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kazkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, September 6, 2011
Dear Guest,
Our Delta sanctuary bedding does receive the rave reviews like yours on how comfortable it is and as a hotel near the airport we realize how important it is for us to provide a relaxing environment to sleep in.
Thank you for noticing the friendly staff at the hotel and yes on the day you stayed we had a full flight that was cancelled and stayed with us that delayed your dining experience at the Pier 73 restaurant but I am glad that you did liked the food.

I look forward to welcoming you again in the near future to Delta Vancouver Airport.

Regards,
A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 28, 2011

My husband and I wanted a hotel near the airport as our plane landed very late. We wanted one that provided shuttle service as well. Delta Vancouver airport had what we needed. Very easy to get to with their shuttle service and the check in process was very smooth. The hotel was able to offer us a late checkout time of 4pm as we arrived so late. It was greatly appreciated.

At time of booking we had mentioned that we had a slight allergy to animals and needed a pet free room. When we went into the room we could tell that the carpets were recently shampooed. The room was very clean. The bed was very comfortable. As it was very late we were absolutely thrilled to hear that room service was available. It arrived quick, warm and yummy.

The only issue we encountered during our stay was that there was an odd odour coming from the bathroom. Since it was late and we were tired we just kept our bathroom door closed and let the guest service agents know about it in the morning.

Our stay was short but Delta made it very comfortable.

  • Stayed October 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AmaWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, August 30, 2011
Dear Guest,
I am thrilled after reading your review and am happy that you enjoyed your stay with us. With our location close to Vancouver International airport and complimentary shuttle that provides very frequent transportation to the airport, we are fortunate to welcome guests that look for a comfortable stay before or after their flights. As such our service caters with being quick and efficient and provide an experience that our guests can remember.
I look forward to welcoming you back to Delta Vancouver Airport and thanks again for the wonderful review.

Regards,

A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marriottsville, Maryland
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed August 15, 2011

This hotel is a little gem for folks traveling in and out of Vancouver. Stayed here for a short getaway weekend and could not have picked a better place. The staff was very professional but provided great personal touches in their interaction with the customer. From the shuttle driver, valet, front desk and housekeeping they were all consistently professional and friendly.

The rooms were nicely updated and the bathrooms were updated as well. The carpets could have used some steaming at spots, but overall the room was acceptably clean. The only thing that I wish all hotels offered was free internet access from the rooms. This hotel had free wifi in the lobby area, but charged daily for wired internet access.

Parking was plentiful, but check with the front desk for charges. Access to the hotel was easy, but finding the entrance drive at first was a little tricky. The shuttles were on time and best of all free. They even offer a shuttle to local Richmond B.C. locations. This is a great service to the customer considering that this hotel is a little isolated from shops and restaurants.

Overall a great airport hotel that has a great staff making the hotel even better.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank balti_less
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, August 18, 2011
Dear Guest,
Thank you for a wonderful review after staying with us at Delta Vancouver Airport. Even with the convenient location and all the amenities that guests expect from a full service hotel our biggest strength remains our team members that are dedicated to providing exceptional service straight from their hearts.

I look forward to welcoming you back to Delta Vancouver Airport and thanks again for the glowing review.

A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 11, 2011

We like to use this hotel when travelling via the Vancouver airport. Twice we have used the opportunity to park our car for an extended stay. Unfortunately, this last time our car was backed into eventhough we parked it safely. This however is not the hotel's fault and they were extremely apologetic. The rooms are not large but are nicely finished with pillowtop double beds, flat screen tv and large bathrooms with tubs. With our Delta Privilege membership (free) we get free internet. We always have a great sleep. Although the airplanes fly overhead, they really are not noticeable. The only drawback is that the hotel is a bit far from restaurants so a car is needed to get into Richmond (about 10minute drive). There is a convenient shuttle to take you to and from the airport. There is a reason the Air Canada pilots stay here.....it's a great hotel with great service. Don't forget to pet the resident dog!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Canadianmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsandhu, Manager at Pacific Gateway Hotel at Vancouver Airport, responded to this review, August 18, 2011
Dear Guest,
I am very pleased with your kind comments after the stay with us and I appreciate your continued patronage. We also have a community shuttle that provides complimentary transportation to and from the main areas of Richmond that all of our guests can take advantage of without driving themselves.
Thank you so much for the wondferful review and Cessna the hotel resident dog is a bit hit with our guests ( and has a big following on Facebook and Twitter).

Regards,

A Sandhu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
Bridgeport
River Rock Casino Resort
City Centre
Radisson Hotel Vancouver Airport
Show Prices
Show Prices
Show Prices
Bridgeport
Westin Wall Centre Vancouver Airport
Show Prices
Show Prices
Show Prices

Been to Pacific Gateway Hotel at Vancouver Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pacific Gateway Hotel at Vancouver Airport

Property: Pacific Gateway Hotel at Vancouver Airport
Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Richmond
#9 Business Hotel in Richmond
#9 Family Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, HotelsforEveryone, Ctrip TA, Travelocity, Hotels.com, Hotwire, TripOnline SA, Cancelon, Cheap Tickets and HotelQuickly so you can book your Pacific Gateway Hotel at Vancouver Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing