During my stay at the Ramada in Richmond I was not only disgusted but the cleanliness of the room but I was appalled by the attitude of the front desk staff.
After leaving the hotel to find a restaurant to eat dinner at, I returned. Since the parking garage is behind/beneath the hotel I drove around back and stopped my car to get my room key out so I could swipe it to open the garage gate. A woman who was clearly strung out on drugs then attacked the drivers side window of my car screaming about how she needed morphine for her son, and that she was afraid that someone was going to call the RCMP on her and bring her back to jail. She wouldn't leave despite me telling her to leave me alone until I threatened to hit her with my car. She finally walked back around to the front of the hotel giving me time to open the garage and drive inside.
As soon as I got inside I reported the incident to the staff at the front desk (whose names I cannot recall, though there was a woman and a man working, and the date was September 7th, 2011 at around 10 pm). I was very upset to then have the woman working at the desk laugh at me and say "Oh you were not in any danger, she is harmless". She completely downplayed what had happened to me and refused to contact the police or deal with the situation despite the fact that the crazy woman was still just outside the hotel approaching other guests. Then, I was disgusted with what happened next. To prove her point that the woman was "harmless" and "just wanted money for drugs" the woman at the front counter went on to tell me a story about how the crazy woman had approached a "Russian man" who had been a guest at the hotel recently. Her exact words were" He took her up to his room and f@$ed her then gave her money for her drugs". How is a guest supposed to feel safe after hearing something like that? I felt like I was staying in a "run-by-the-hour" motel, not a hotel that is part of a major chain.
I can confidently say that I will never stay in a Ramada hotel ever again after this experience. I am disgusted by the staff and their complete disregard for guest safety and comfort.
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- Also Known As:
- Ramada Limited Vancouver Airport Hotel Richmond
- Ramada Hotel Richmond
- Ramada Richmond
- Richmond Ramada