Even though we are Hilton Honors members, this was our first stay at a Hilton Hotel as we usually stay at Hampton Inns.This hotel is older and seemed a bit worn in comparison.
Check-in was quick and friendly.....I was told that I had received an upgrade, however the King corner suite was what I had ordered online and we were only on the 3rd floor so I am unsure of exactly what the upgrade could be. Online I had been offered the e-standby for a 2 bedroom just in case it was available, but as it was not, they did offer a cot which we accepted and it was delivered to our room very quickly.....it arrived before we did.
When we arrived in our room, the remote for the living room TV was not working, we were not able to access the wifi and at first could not find bath towels.....we asked for some and then did find that there were only 3 on a shelf in the shower itself. The new remote and towels were delivered immediately. One of the desk clerks had to help my daughter connect to the wifi as another clerk had just helped another guest.
We asked for recommendation for family friendly restaurants and appreciated the info given by the desk clerk.
We did have a small balcony, however we could not have the door open as the hotel guest below us was outside smoking.
The outdoor pool on the 5th floor was nice and in a sunny location.
Check out was quick and efficient. We had driven about a block away when I realized that I had left my camera in the room, thankfully it was still there.
- Official Description (provided by the hotel):
- Hilton quality boutique hotel located 5km from Vancouver International Airport and just 20 minutes from Downtown attractions. Spacious Guestrooms and Suites feature items from the Hilton Serenity Collection and include exclusive Suite Dreams mattress and box spring, down-filled comforters and pillows. Complimentary shuttle service from Airport. ... more less
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- Also Known As:
- Hilton Vancouver Airport Hotel Richmond
- Hilton Hotel Richmond
- Hilton Richmond