We stayed here with my daughters' hockey team when they were participating at a tournament at the Richmond Ice Centre. I made the arrangements for the team and found Cecilia great to work with - very friendly and helpful. Our experience at the hotel was mostly very positive - the group rate was very good (especially considering that it included parking and breakfast), we loved the suite room that we had, the room was quiet, and the breakfast was good.
We only had two complaints - the elevators were insufficient for the amount or guests (we often had to wait for long periods), and we had difficulty getting the team equipment room which had been promised to us. However, the positives far outweigh the negatives and we would definitely stay here again (both as a family and as a team).
The hotel location is right in central Richmond - walking distance to Richmond Centre mall and many restaurants.More